1. Smart Labels are computerized, bar-coded label that is used to provide shipping information. They play a large role in UPS operations because they provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of shipment and delivery so the customer can track their packages and it\'s accounted for from start to finish. 2. The driver picks up the package from the customer and creates a smart label that contains all shipping information and a tracking number, this information is sent to the warehouse. The driver will always carry a DIAD which is basically a hand held computer that will show the driver which routes to take and his stops for the day. The driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. Wireless communication allows the UPS drivers to have complete flexibility in the field and upto date information about the changes to their routes or new pick-ups. This makes mileage which is really important these days. 4. Information technology definitely revolutionized the business of UPS. It enabled UPS to reach out to countries and territories and expand their business. UPS operations has become more efficient, expedient and more up-to-date. 5. By putting investment in improving IT facility the company was able to optimally drive the operations of the company. It further enhanced its customer representation and relation and expands its business portfolio Solution 1. Smart Labels are computerized, bar-coded label that is used to provide shipping information. They play a large role in UPS operations because they provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of shipment and delivery so the customer can track their packages and it\'s accounted for from start to finish. 2. The driver picks up the package from the customer and creates a smart label that contains all shipping information and a tracking number, this information is sent to the warehouse. The driver will always carry a DIAD which is basically a hand held computer that will show the driver which routes to take and his stops for the day. The driver will scan the package information into the DIAD so that the information is available to the Data Center and to the customer. All packages will be process through a UPS package center. 3. Wireless communication allows the UPS drivers to have complete flexibility in the field and upto date information about the changes to their routes or new pick-ups. This makes mileage which is really important these days. 4. Information technology definitely revolutionized the business of UPS. It enabled UPS to reach out to countries and territories and expand their business. UPS operations has become more efficient, expedient and more up-to-date. 5. By putting investment.