How VideoCommunication is changing the Banks Market. Inventia introduce its Video Customer Engagement solutions and several best practies for a new efficent and innovative banking retail model
1. A new concept of Banking :
the Video Assisted Bank Branch
Inventia is at the forefront in the projects of
Banks Branches Transformation of the major
Italian banks.
Few days ago it was inaugurated by Monte
Dei Paschi di Siena, in their branch of Largo
Cairoli in Milan, the new area of Remote
Video Assisted Teller : a door open 24h-24h
where the customer not only can receive
assistance and banking advice but carry out
all the operations with the support of an
always available Remote Agent.
The novelty is that it is not only a video
counseling but to have a banking operator
available anytime, who thanks to the
Inventia's technology, will be able to
remotely manage each banking-insurance-
financial transaction.
In fact, the technology innovation of Inventia
Connect is the ability to remotely manage
the entire sales process, through the remote
telecontrolling of all devices that are present
locally in the terminal, replacing the manual
operations of a traditional teller.
Inventia also makes available a number of
special Kiosks, the FAST family, which allow
you to meet any and every need for
customization and 100 % Italian design. As
for example in the above case, Fast DESK,
the Video Kiosk of Inventia, built in a
gorgeous aluminum in single casting
structure and equipped with a sophisticated
optical systems, acoustic system (including
directional sound to ensure privacy) and pad
for digital signature.
On side it’s possible to see the new
installations of Che Banca! which it is
building a completely new model of bank
branch where the customer support is fully
delegated to the assisted video of the
Inventia solutions. A model that is
revolutionizing the industry and that
demonstrates the continuous innovation of
Mediobanca Group.
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