Top 10 Myths about
ITIL
André Sanz | blog.andresanz.com
Top 10 Myths about ITIL
Definition
ITIL ("Information Technology Infrastructure Library")
is a framework for IT Service Ma...
Top 10 Myths about ITIL
ITIL Fixes Everything
CIOs and IT Management are always looking for a
quick fix for controlling an...
Top 10 Myths about ITIL
ITIL is the IT industry Standard
IT service providers claiming “ITIL compliance” give
the false im...
Top 10 Myths about ITIL
ITIL is an "all inclusive" package
The ITIL lifecycle implies that the entire process
framework ha...
Top 10 Myths about ITIL
ITIL is a governance framework
Getting IT activities, projects and programs under
control with the...
Top 10 Myths about ITIL
ITIL can be implemented out of the box
ITIL consists of a series of books that describe good
pract...
Top 10 Myths about ITIL
ITIL is a quick fix
ITIL provides a set of good practices that can be
applied in a few weeks time....
Top 10 Myths about ITIL
ITIL will fix ALL IT issues
ITIL will rectify all issues occurring in IT operations
and software d...
Top 10 Myths about ITIL
ITIL is a cost-cutting initiative
ITIL will make IT operation cheaper.
Reality is that ITIL will a...
Top 10 Myths about ITIL
ITIL projects cost a fortune
A full blown implementation project of ITIL processes
requires a huge...
Top 10 Myths about ITIL
I can do ITIL without a CMDB
ITIL can be implemented with no more than an
inventory list.
Reality ...
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Myths about itil

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Myths about itil

  1. 1. Top 10 Myths about ITIL André Sanz | blog.andresanz.com
  2. 2. Top 10 Myths about ITIL Definition ITIL ("Information Technology Infrastructure Library") is a framework for IT Service Management and provides a set of specialized organizational capabilities for providing value to customers in the form of IT services. blog.andresanz.com
  3. 3. Top 10 Myths about ITIL ITIL Fixes Everything CIOs and IT Management are always looking for a quick fix for controlling and managing IT activities, projects and programs. In reality ITIL processes are a significant change to employees work and transition projects will run for months or years. If projects are not setup properly the chaos will be even worse in the beginning. blog.andresanz.com
  4. 4. Top 10 Myths about ITIL ITIL is the IT industry Standard IT service providers claiming “ITIL compliance” give the false impression that ITIL is somewhat of an IT standard. Reality is that ITIL is a set of “good practices”. As ITIL is no standard there is no ITIL compliance. ITIL compliance is no more than a marketing slogan. ISO/IEC 20000is the international standard for IT service management. ISO/IEC 20000 provides guidance on the implementation and application of service management systems. blog.andresanz.com
  5. 5. Top 10 Myths about ITIL ITIL is an "all inclusive" package The ITIL lifecycle implies that the entire process framework has to be implemented to gain any business benefits. Reality is that many enterprises and organizations benefit from implementing only some ITIL processes such as incident management and change management. blog.andresanz.com
  6. 6. Top 10 Myths about ITIL ITIL is a governance framework Getting IT activities, projects and programs under control with the help of ITIL is an essential step in facilitating the implementation of IT governance. Reality is that ITIL does not address IT governance in a comprehensive way. blog.andresanz.com
  7. 7. Top 10 Myths about ITIL ITIL can be implemented out of the box ITIL consists of a series of books that describe good practices in the IT domain. Reality is the ITIL describes WHAT to do, not HOW to do it. ITIL is not a hand book for organizations to improve IT services and daily operations. blog.andresanz.com
  8. 8. Top 10 Myths about ITIL ITIL is a quick fix ITIL provides a set of good practices that can be applied in a few weeks time. Reality is that ITIL is not a list of simple tips and tricks. ITIL implementations require an extensive change management project to adjust people’s mind sets. blog.andresanz.com
  9. 9. Top 10 Myths about ITIL ITIL will fix ALL IT issues ITIL will rectify all issues occurring in IT operations and software development. Reality is that ITIL is focusing on IT operations and does not bridge the gap to software engineering, e.g. the book about Service Design does not address the area of requirements engineering. blog.andresanz.com
  10. 10. Top 10 Myths about ITIL ITIL is a cost-cutting initiative ITIL will make IT operation cheaper. Reality is that ITIL will align IT services and business. Hidden cost may be identified, over engineered IT services may be identified but cost may not necessarily go down blog.andresanz.com
  11. 11. Top 10 Myths about ITIL ITIL projects cost a fortune A full blown implementation project of ITIL processes requires a huge amount of man power and resources. It’s a fact that a full blown implementation is expensive – but why not start small. • Setting up incident management and change management will provide higher customer satisfaction in a few weeks time. blog.andresanz.com
  12. 12. Top 10 Myths about ITIL I can do ITIL without a CMDB ITIL can be implemented with no more than an inventory list. Reality is that a Configuration Management Database (CMDB) is the foundation of all ITIL processes. ITIL projects without setting up a proper CMDB are doomed to fail in the long term. blog.andresanz.com

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