Our team has implemented several Helpdesk, ITSM & BSM projects and has a vast global experience. Our team comprises of highly qualified and certified professionals such as Helpdesk and ITSM Practitioners, who are obsessed to deliver business solutions and services. eStomi has partnered with BMC and Clarive to provide professional services. eStomi also is – - India’s first and the only certified OTRS System Integrator Partner. - India’s first and the preferred ITRP Partner. - India’s first and the only iTop Partner. - Bangalore’s first and the only Wolken Partner.

1. 1
ITSM & BSM Consulting
www.estom i .n et
B MC Remedy

2. BMC Overview
eStomi has partnered with BMC to provide professional consulting services. Our
consultants are established BMC professionals and have been implementing BMC
projects for more than decade and a half. They have an excellent experience
working in UK, USA, Singapore, Canada, Switzerland, Netherlands, New Zealand,
Australia and Middle East. Being a BMC Partner, we ensure to provide best
practices to customers.
Some of our Remedy professionals have worked since Action Request System 3.x
to 8.x in different domains like Retail Industry, Storage Area Networks,
Pharmaceuticals and Telecom. Our Remedy experts can help to provide
migrations, upgrading to latest versions of ARS, integrating with other BMC/non-
BMC products, re-engineering legacy applications and migrating them as ITSM
applications.

3. BMC Remedy
Our end-to-end workforce solution offers BMC skilled resources to enterprises working on
Remedy platform, products, services & extend a cluster of resources ( Entry / Mid / Senior
Level ) ranging from Associate Consultants (L2 / L3 / L4 / Architects ), Senior Engineers,
Technical Leads, Senior Consultants & Solution Architects based on experience, technical
expertise, domain exposure, service delivery skills & capabilities

4. eStomi Head Start
Head Start enables a rapid implementation of the core ITSM functionality ( Incident,
Problem, Knowledge, Change and CMDB).
 Provides a set of documented processes and templates proven on other
implementations, embodying best practice but providing flexibility to customize for
your requirements
 Provides an iterative approach to deploying ITSM which focuses on the ‘80/20’ rule
ensuring the implementation delivers the critical functionality required in the shortest
timeframe while providing a mechanism to support continuous improvement after go-
live.
 Leverages the eStomi Best Practice Build (BPB) for ITSM. It’s a configuration template
of Remedy that encapsulates years of implementation experience supported by
training collateral, user testing scenarios and other project collateral.

5. Consulting Skills
Consulting Skills Consulting Skills
 BMC Remedy ITSM suite  BMC Remedy AR System ( ARS )
 BMC Remedy Service Desk  BMC Atrium CMDB
 BMC Remedy Change Management  BSM Dashboards and Analytics ( D&A )
 BMC Remedy Service Level Management
 BMC Application Discovery and Dependency
Mapping ( ADDM )
 BMC Remedy Asset Management  Atrium Orchestrator ( AO )
 BMC Remedy Knowledge Management  Service Level Management
 BMC Remedy Service Request Management  Workload Automation
 BMC Service Desk Express Suite  BMC Control-M
 ITSM Express  BMC BladeLogic Server Automation Suite
 BMC Remedyforce  BMC BladeLogic Client Automation
 BMC Service Assurance ( SA )  BMC BladeLogic Network Automation
 BMC ProactiveNet Performance Management  BMC Cloud Life cycle Management ( CLM )
 BMC Capacity Management ( BCO )  BMC Patrol

6. Integrations
 Web services integration
 Email integration
 Active Directory or LDAP integration
 SSO (Single sign-on) integration
 SCCM & CMDB integration
 BMC & Monitoring integration
 BMC Remedy & other ticketing tool integration
 Foundation data synchronization
 People data synchronization
 CTI integration

7. Service Portfolio Management
BMC Remedy /
Clarive
ServiceNow /
ManageEngine
ITRP /
Wolken
OTRS /
iTop
Consulting Service
Catalog
Bugzilla / Open source Consulting
ITSM / ITIL Consulting
Process Consulting

8. Confidential
Listed below are some of our Customers & Partners
Featured Clientele

9. Global Experience

10. Thank you
Have you been eStomied ?
Reach out to info@estomi.net
www.estomi.net