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Singapore national service full time as customer group of digital banks in Singapore
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Varun Mittal
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Digital banking customer segments in Singapore. Find further groups on my profile.
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Singapore national service full time as customer group of digital banks in Singapore
1.
Singapore National Service
Full-time (NSF) Insurance Opportunities As per 8th December 2018 estimates, there are 45,800 NSFs serving in the military. These NSFs receive equitable monthly allowances, and are covered under an existing MINDEF/MHA group insurance scheme. Context: A global financial services group was looking to expand it’s customer base by offering a mobile, on-the-go insurance scheme for military personnel. However, they recognized that these military personnel were regularly on the move, and many soldiers, sea men and air men go for tours and deployments in far-away regions for months at a stretch. Furthermore, some of these military personnel already had disabilities that were a direct result of war, and the group wanted to create a seamless banking/insurance experience for them. Recommended solution: • It is recommended for the group to set up a separate mobile channel for military men and women who only have access low-bandwidthinternet, one that keeps the essentials of a mobile-banking/insurance solution. • Furthermore, injured veterans i.e. visually impaired soldiers can deposit checks using voice-guided Natural Language Processes (NLPs) features on their mobile devices. Client impact: For clients who installed the white-labelled application and agreed to the data collection • Serve military personnel who previously did not have access to conventional business solutions while they were on military tours. • Increase customer satisfaction with streamlined digital financial services for their military clients. • Remove high-bandwidthinternet requirements, improving accessibility to financial services for soldiers on the go. However, the lack of accessibility and flexibility with current financial solutions limit the value provided to the NSF and the FIs. Republic of Singapore Air Force Republic of Singapore Navy Republic of Singapore Army $27,400 $22,100 $17,060 Estimated earnings for an NSF (22 months) Cumulatively, the estimated earnings of all military NSFs over the period of their 2 years would total to SGD $895,506,800 Estimated earnings for a combat specialist Estimated earnings for a combat naval Diver/Commando/Officer Estimated earnings for a combat enlistee Leveraging on data-centric solutions to gather non-confidential data that optimizes premium prices based on the NSF’s digital footprint and their pre-assessed vocational risk. Increased preference for easy-to- use, digital insurance platforms that offer flexibility and breadth in terms of coverage, beyond just life, disability, and accident. Growing insurance needs for NSFs who require follow-up insurance solutions after their tenure of service (for health conditions that arise in their line of service) Burgeoningdemand for insurance schemes that offer tailored plans, covering vocation-specific risks and responsibilities. Seamless and customized insurance plans for servicemen that follows through beyond their Operationally- Ready-Date (ORD). Digitally assisted, one-stop solution for servicemen to share reports with the insurer, from wherever they are in the world. Varun Mittal EY Global Emerging Markets FinTech lead varun.mittal@sg.ey.com FinTech Hub www.ey.com/sg/FinTechHub Opportunities in the market segmentCustomer segment profile Case Study How can FIs help?Addressable needs © 2019 EYGM Limited. All Rights Reserved. ED None Contact Us:
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