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2. About Hotel Management
What is Hotel Management?
Hotel management involves dealing with people throughout the day - with
guests and colleagues in your own and other departments. The work culture
involves good teamwork and leadership. Hotel management is primarily
concerned with food and living space, the boarding and lodging needs of the
guests, and more importantly their comfort, at all times. Broadly speaking,
there are four core operational areas in a hotel
Hotel
management
Food
produc
tion
Housek
eeping
Front
office
Food &
Beverag
e
Services
3. With the Indian hotel industry capturing the attention of the world, let us
understand its strengths, weaknesses, opportunities and threats.
Strengths
India’s rich
culture heritage,
Demand–Supply
gap, Government
support
Weaknesses
Poor support
infrastructure
Opportunities
Rising Income,
Open Sky
benefits, New
business
opportunities
Threats
Event risk,
Increasing
competition
Indian Hotel Sector ~ SWOT Analysis
4. Why Hotel Management
• With the growth of hotel industry propelled by foreign and domestic
tourism and business travel, the demand for well trained quality personnel
has grown impressively.
• The diversity of experience in hotel management is greater than in any
other profession.
• Career opportunities in this field are not only limited within the country
but also provides scope of a career abroad.
5. Class 10th
Class 12th
Any stream
Entrance
Degree/diplo
ma in HM
MBA
Job
Pg in Hm
Job as an
executive/Mg
t. Trainee
graduation
Apprenticeshi
p programme
in HM
job
Vocational
courses
House
keeping
job
Lets Go…
6. Advantages of being in this Industry
• Quick growth
• Promotion on performance not seniority
• Multi cultural exposure
• Work across the globe
• Varied and not monotonous
• Opportunities for entrepreneurship
• Has beaten the economic crisis
7. Some of the personal skills essential to succeed in the Hotel Industry are:
•An interest in food and changing styles
•A friendly and outgoing disposition
•Good communication and interaction skills
•Good organizing abilities and an eye for detail
•Pleasant and cheerful personality
However, being part of the world's most dynamic and exciting industry is not
for everyone, you have to be ambitious, creative and have the passion to work
in an industry that’s constantly generating new ideas.
Skill sets required
8. Skills for Front Office Management
-Strong communication skills
-Good command over English, and other preferred languages
-Ability to be on your feet for long hours
-An energetic and cheerful personality Skills for Housekeeping
-Excellent problem-solving skills Strong ability to grow and learn
-Ability to multi-task
-Good know-how of various equipments Alert Behavior
Skill sets Cont..
9. Skills for Food Production
Good knowledge of food and constant update of trends in national and
international cuisines
Interest in cooking, as the work hours are long
Ability to have a good focus on quality, production, sanitation and food cost
controls
Skills for Food and Beverages Services
Pleasant personality Knowledge of foreign language(s)
Good command over English Ability to communicate effectively, both verbally and in
writing, to an array of diverse internal and external clients Ability to establish, maintain
and enforce consistently high performance standards
Skill sets Cont..
10. •General Operations: this include supervision, co-ordination and administration of all other
departments as well as overall financial control.
•Front Office: this include: providing information, making room reservations and taking care of
check-ins and check-outs, besides the duties performed by the Personnel Department of any
company.
•Sales & Marketing: This department keeps in touch with travel agents and tour operators as
well as other potential corporate clients in order to sell hotel facilities. This department also
normally handles Advertising and Public Relations.
•Food & Beverage: This department is the hub of the hotel industry and is responsible for all the
food that is prepared and served in the hotel.
•House Keeping: The main function of the housekeeping department is to make sure that all
rooms are kept in order and all the needs of the guests are met.
Careers
Ahead..
11. Alternate Career Options/Scope
• Restaurant Management/Fast Food Joint Management
• Club Management/Recreation & Health Centre Management
• Cruise Ship Hotel Management
• Hospital Administration and Catering
• Institutional and Industrial Catering
• Airline Catering and Cabin Services
• Manufacturers and Suppliers of Hotel and Restaurant Equipment and
Services
• Hotel and Catering Institutes
• Hotel and Tourism Associations
• Catering Departments in banks and insurance houses
• With government owned catering departments, for example railway,
armed forces, ministerial conventions, etc.
• In food, confectionery, beverage production industries.
• Public Relations
• Event Management
• Consultancy
• Travel & Tourism
12. Jobs in Hotel Management
• Hotel Managers
• The front office
• F&B (Food and Beverages)
• Catering Manager
• Lobby & Reservation Manager
• Front Office Manager
• Executive Chef
• Restaurant and Food Service Managers
• House Keeping
• Executive House Keeping
• Marketing Dept.
13. HOSPITALITY COURSES
BHMCT (Bachelor of Hotel Management & Catering Technology )
• Offered By :
- PUSA Institute (5698 Seats) - IP University (120 Seats)
- Taj Group (90 seats) -Welcome Group (90 Seats)
- IHM Meerut (120 Seats) - Oberoi Group(80 Seats)
• Mode of Selection : - Entrance Test + Interview .
• Eligibility : - 10+2 with 50 %
• Future Prospects in Studies :
- Food Production Management
- Dietetic & Nutrition/Teaching of Hotel Mgmt.
- House keeping / Travel & Tourism Mgmt.
- Front Office Management
14. Numerical Aptitude & Scientific
Aptitude
30
Reasoning & Logical Deduction 30
General Knowledge & Current Affairs 30
English Language 80
Service Sector Aptitude 30
TOTAL
National Council For Hotel Management & Catering Technology (Pusa)
Website - www.nchmct.org
Duration - 3 Yrs.
Eligibility: 10+2 or equivalent with English as one of the subjects. Student should
not be more than 22 Yrs. Of age.
No. Of Seats - (5698 seats) All India Level
Course Offered – B.Sc in Hospitality & Hotel Administration
Pattern of Entrance Examination
Test hours: 3hrs
Forms availability :online or pay by draft of 950rs in favor of NCHMCT
15. Subject Area IPU-CET
Verbal Ability 40
Reasoning & Data
Interpretation
40
Science Related GK 40
Numerical Aptitude 30
TOTAL 150
Guru Gobind Singh Indraprastha University (IPU)
Website - www.ggsipu.nic.in
No. Of Seats - (120 seats)
Duration : 4 yrs
Eligibility: 10 + 2 with 50%
Institute – Banarsidas Chandiwala Institute of Hotel Management & Catering
Technology
Course Offered – Bachelor of Hotel Management & Catering Technology
Pattern of Entrance Examination
•Test Duration – 2 Hrs.
For Forms Availability – from kashmiri gate
16. Institute of HM (IHM By Taj Group, Huddersfield University,UK)
Website - www.ihma.ac.in
No. of Seats – 60 – 100 Seats (appx.)
Duration : 4 Yrs.
Eligibility – 10+2 with 50%
Courses Offered – B.A (H) in Hotel Management
B.A (H) in Culinary arts
Pattern of entrance exam- NA
•Test Duration – 1.5 Hrs
Subject Area IHM, Aurangabad
Abstract Reasoning NA
Verbal Reasoning NA
Reading
Comprehension
NA
Numerical
Reasoning
NA
General Knowledge NA
TOTAL 100
For Forms Availability – Download online
17. Welcome Group Graduate School of Hotel Administration, Manipal,Udupi (WGSHA) ,
assisted by ITC Group of hotels
Website - www.manipal.edu
No. of Seats - (90 seats)
Duration : 4 Yrs.
Eligibility – 10 + 2 with 45%
Examination ENAT (EPSI National Aptitude Test)
Course Offered – Bachelor in Hotel Management
Test Duration – 2.30 Hrs
Subject Area ENAT *
Numeracy 20
Conceptual 25
General English 20
General Awareness 20
Case study 15
Total 100
For Forms Availability – online download
18. Institute of HM (IHM,Meerut) Approved by Sikkim Manipal University
Website - www.ihmmeerut.com
Duration : 4 Yrs.
Eligibility - 10+2 or equivalent with English as one of the subjects
Test Duration – 2 Hrs.
Pattern of entrance exam-
Subject Area IHM*
Reasoning & Logical deductions NA
Numerical Ability NA
Verbal Ability NA
General awareness NA
TOTAL NA
For Forms Availability – from institue or can be downloaded from the
web site
19. Oberoi School of Hotel Management
Website - www.oberoihotels.com
No. Of Seats - (80 seats)
Duration : 4 Yrs.
Eligibility – 10+2 or equivalent with English as one of the subjects.
Course Offered – BTS (Bachelor of Tourism Studies), IGNOU
Pattern of Entrance Examination – No Entrance only Interview
Round 1: Candidates introduce themselves to a group of 15-20 participants in the
presence of an evaluator. Here, the evaluator checks the candidates grooming, poise
and the ability to converse
Round 2: Short-listed candidates from the first round are invited to a personal
interview with a panel comprising of OCLD faculty
Forms will be available from 01,Febuary,2010
For Forms Availability – online download