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FoxFirst Consulting recently installed networking gear and virtual servers for a client and is responsible for managing the environment. An Urgent request ticket has come in, and the client is extremely upset The ticket has the following information: WE ARE DOWN Nothing is working Ill Some users can't log in at all, and none of us can access the servers. No internet (I had to use my phone to contact you). We need support immediately. Following Incident Management Activities discussed in previous slides, outline the steps you would take after reading this ticket. What is your plan of action? Hint: You do not need to know about Networking or Virtual Servers for this activity. It is about Incident Management.

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FoxFirst Consulting recently installed networking gear and virtual servers for a client and is responsible for managing the environment. An Urgent request ticket has come in, and the client is extremely upset The ticket has the following information: WE ARE DOWN Nothing is working Ill Some users can't log in at all, and none of us can access the servers. No internet (I had to use my phone to contact you). We need support immediately. Following Incident Management Activities discussed in previous slides, outline the steps you would take after reading this ticket. What is your plan of action? Hint: You do not need to know about Networking or Virtual Servers for this activity. It is about Incident Management

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