Building confidence to mobilise knowledge in the health sector
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A rolling slide show for a market place stall at the UK Knowledge Mobilisation Forum event on the 7th and 8th March 2018 describing the work of Health Education England NHS Library and Knowledge Services in devising a training programme to build the confidence of librarians to use a range of knowledge sharing tools and techniques.
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Building confidence to mobilise knowledge in the health sector
- 1. @NHS_HealthEdEng #HEELKS Building Confidence to Mobilise Knowledge in the Health Sector UK KMob Forum Bristol 7th and 8th March 2018 Alison Day @alisonday3
- 2. Devise and deliver a programme of learning… to increase the confidence and capability of health librarians to assess organisational needs and introduce knowledge management solutions. AAR – What was supposed to happen?
- 4. AAR – What actually happened? 2 face-to-face sessions delivered to 25 health librarians and then these individuals ran sessions in each of the four regions Advanced training in synthesis and summarising / business critical evidence received by 44% of health librarians in England. 7 webinars were recorded about various KM tools and techniques as a way of reaching more people. Training programme and materials made available for others to adapt and use Some teams already confident and effectively promoting knowledge mobilisation within their organisations
- 6. AAR – Why was there a difference? Cascade approach enabled programme to be tweaked to suit local circumstances but core learning shared All are not fully confident and competent yet but knowledge shared presenting opportunities to practise skills Impact of training upon confidence and capability still to be assessed First step of ambition to encourage knowledge mobilisation by the wider workforce within the health service Need to maximise existing expertise and share this effectively - establishing a CoP to help
- 8. AAR – What can we learn from this? Those devising training must include more examples from those already facilitating Kmob Those delivering training need to build in opportunities to provide follow-up practise of newly acquired skills and follow-up support Those developing the CoP need to encourage those with expertise to mentor and support others to build confidence across the system Those receiving training must be prepared to commit to action rather than get “stuck” on theory Those devising training need to incorporate evaluation to measure success and impact
- 11. Our ambition To bring Knowledge for Healthcare to all NHS funded organisations in England Why? Knowledge is a valuable asset that needs to be managed so that healthcare organisations are able to apply knowledge, build know-how and continue to learn in order to improve organisational efficiencies and patient outcomes
- 14. Making LKS Business Critical
- 15. Synthesis and summarising training
- 16. Links to tools & techniques Links to short case studies of real-life examples. Includes contact details of the service, for more information http://kfh.libraryservices.nhs.uk/knowledge-management KM Toolkit – example section KM goal
- 17. The Knowledge Cafe The question: By using the tools and techniques from the KM toolkit, how can you strengthen your ability to optimise the use of knowledge in your organisation?
- 19. The Knowledge Management Framework http://kfh.libraryservices.nhs.uk/wp-content/uploads/2016/08/Knowledge_Management.pdf
- 21. The Knowledge Mobilisation Framework Still under development Adding to existing postcards Tie-in with new e-learning modules
- 22. Building a national community of practice for Knowledge Management Aim: to establish a community of practice for healthcare librarians and knowledge specialists with an interest in knowledge management Create a space in which people can share ideas and network as we expand our experience and expertise and build capability
- 23. E-Learning old …. Devised in 2012 this adopts a talking-head approach with limited interactivity
- 24. ...new https://elearningcontent.south.hee.nhs.uk/scsha/knowledge_mgt/index.html#/ Currently under construction Re-imagining existing modules and adding new content Action planning and case study approach Interactive Will sit on E-learning for Healthcare platform
- 25. KM Stories http://kfh.libraryservices.nhs.uk/knowledge-management/knowledge-management- story/ Publications database Worcestershire Health Libraries Evidence-based online learning portal Pennine Acute Hospitals NHS Trust Yammer North West Ambulance Service KnowledgeShare Brighton and Sussex University Hospitals NHS Trust Leaver’s Toolkit Surrey and Sussex Healthcare NHS Trust Knowledge Capture Tools Public Health England Knowledge Café West Suffolk NHS Foundation Trust KMb by LKS teams Lunch and Learn HEE North West Armed Forces Champions Resource HEE North West
- 26. Leadership Projects Leadership Development Programmes with KMb Projects: Institutional Repositories Toolkit Knowledge capture, storage and sharing Policies, Procedures and Guidelines Ongoing support and celebration of KMb in the health service
- 28. “Much more than just a database” “… the KM database is much more that just a database, it has become part of a process to celebrate achievement and enables sharing of these achievements, serves to inspire clinicians to innovate or build on what has gone before, also promotes the library as a common meeting ground for the diverse professions that practice here.” Samantha Unamboowe Royal Brompton & Harefield NHS Foundation Trust
- 29. The Current Awareness Portal Find a CAS/Alerting Bulletin Find a CAS/Alerting Scheme Find a Collaborator Share with pride! Contribute your bulletins Best practice guidelines CASH KnowledgeShare NW Horizon Scanning
- 31. Activity 1: Getting to Know You Unique to you – add to the yolk Shared with others – add to the white
- 32. Activity 2: Knowledge Sharing Bingo What KMob tools and techniques have worked well for you?. Place a sticker alongside those that have worked for you.
- 33. Activity 3: Mind the Gap - Knowledge Exchange What other KMob tools and techniques should we be considering?
- 34. Activity 4: So what would make it a 10? Give our market stall a score out of 10. Now tell us what would have made it a 10.
- 35. Activity 5: Suggestions for evaluation All suggestions gratefully received.
Editor's Notes
- Note to cascaders: This will need to be updated with the responses from your own pre-course questionnaire.
- Knowledge is a valuable asset that needs to be managed so that healthcare organisations are able to apply knowledge, build know-how and continue to learn in order to improve organisational efficiencies and patient outcomes. Knowledge management is a vehicle for organisational development and service improvement. Nationally and locally it has never been more essential to ensure that the NHS uses the right knowledge and evidence at the right time. By mobilising knowledge and evidence effectively, healthcare librarians and knowledge specialists can play a pivotal role in improving operational productivity and performance and reducing unwarranted variation.
- So what does the toolkit actually look like? Toolkit is housed on the KfH website. No password needed. It aims to ‘fill in the blanks’ for people around the KM goals and give services the support they needed to take a step forward. It is broken down by the KM goals on p23/24 of KfH, and aims to bring together the practical ‘how-to’ guides in the ‘activities, tools & techniques’ column, as well as case studies of how services are meeting the goals. These include contact details, so you can get in touch and have a conversation! You can use and adapt the tools, but also see real life examples of services carrying out work The examples may have been a first step into the world of KM, or taking it up a level and doing a bit more. Emphasise that it’s not a single right way of doing things, but showing the range of ways services are working to meet the goals and share ideas.
- Developing to feature more tools – 11 in total and to tie in with re-designed e-learning modules
- Building a National Community of Practice Need to clarify this is for KM and separate to the Leadership/LKS Leaders CoP although a number of people in the room will want to be a member of both. Not just NHS, academic, private sector, charities and other public sector. CILIPs new cross-sectoral K&IM group. Ruth Carlyle represents HLG.
- Sam to provide demonstration of database
- Sam
- The output of the T&FG work. Accepting no one size fits all, recognising good practice takes many shapes and forms, developed to encourage and promote collaboration to increase quality, improve reach, reduce duplication. Only just launched, some examples in each sections so you can see how the directory works – but need more please! Best Practice Guidelines Tips on - Delivery format and design – Sources - Abstracts and summaries - IPR, copyright and acknowledgements - Disclaimers In particular, encourages LKS to use creative commons licence. Upcoming change in CLA Licence to enable placing abstracts on websites Find a Bulletin Find what already exists by searching by topic – uses a controlled vocabulary to provide a degree of precision over recall Find a Scheme Find a collaboration schemes could use or join – CASH (revamped), KS, NW Horizon Scanning collaborative Find a Collaborator See who already collaborates with others to provide current awareness or alerting services and perhaps see if you could also collaborate with them? Or could you do with some help or guidance on using tools (e.g. MailChimp) or some expertise (e.g. Grey Literature)? Share with Pride! Contribute your own bulletins Submission form