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MGT 426 FINAL EXAM NEW 2016
American entrepreneurs are credited with being engines of:?
?Innovation and job creation
?New products and services
?Corporate growth and development
?Success and achievement
Emotional intelligence includes all these components except:
?Self awareness
?Relationship awareness
?Social awareness
Self management
These are all reasons why people resist change in an organization, except:
?Lack of understanding and trust
?Locus of control
?Uncertainty
?Self-Interest
MGT 426 FINAL EXAM NEW 2016 VERSION
The transferring of authority by managers is best accomplished through:
?Accountability
Authority
Responsibility
?Delegation
In reacting to change this is how an organization can set itself apart to meet customer needs:?
?Competitive evaluation
?Strategic scenarios
?Strategic planning
?Competitive advantage
leader focuses on people looking to serve as a change agent. Which one is not a quality of a leader:?
?Personal power
?Nurtures and innovates
?Position power
?Promotes change
value of ethical managers in the face of change includes:?
?Flexibility and adaptability
?Ethics and values
?Integrity and honesty
?Creativity and responsiveness
Allowing employees to have autonomy and act freely to meet new needs is an element of:
?Consistency culture
?Achievement culture
?Adaptability culture
?Accountability culture
change at an organizational level is referred to as:?
?Cultural change
?People change
?Organizational change
?Departmental change
NEW 2016 VERSION MGT 426 FINAL EXAM
The technologies, skills and processes for searching and examining large amounts of data is:

3. ?Supply chain software
?Big data analytics
?Marketing metrics
?Global trends
Change requires contingency planning. Which is not a factor affecting the business environment:
?Increasing supply costs
?Economic downturns
?Declining markets
?Organizational restructuring
The changing business environment has prompted companies to consider workers who are not working full-time or on a
permanent basis. These workers are called:
?Contingent workers
?Temporary workers
?Knowledge workers
?Seasonal workers
A management role that directs and motivates subordinates, along with training and counseling is:
?an Entrepreneur
?a Spokesperson
?a Figurehead
?a Leader
This role is considered to be an initiator of change:?
?Manager
?Supervisor
?Entrepreneur
?Intrapreneur
In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is
known as:?
?Organizational perspective
?Entrepreneurial sacrifice
?Locus of control
?Personal views
Satisfaction and feelings of belonging are examples of:
Employee responsibility
?Employee excitement
?Employee strength
Employee engagement
NEW 2016 VERSION FOR MGT 426 FINAL EXAM
Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: ?
?Collaboration
?Adaptability
?Behavior
?Understanding
Appreciation and influence over individuals, groups or organizations is attributed to a:?
?Global perspective
?World travel
?Global mindset
?World interconnectivity
American companies must take into account the changing nature of today’s workplace, including all of these except:?
?More women workers
?Work schedules
?Aging workers
?Increased diversity
_________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an
organization. ?
Standard Deviation?
?Six Sigma
?Benchmarking
?Quality Circles
Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This
concept is known as:?
?Nonverbal communication
?Interpersonal communication
?Verbal communication
?Expressive communication
Corporate culture enables _________ as a response to threats to its organizational climate.?

4. ?Learning and innovative responses
?Analysis and reporting
?Synergy and understanding
?Cooperation and collaboration
Leaders in a changing organization can use all these forms of persuasion, except:?
?Building a common ground
?Establishing credibility
?Emotional connection
?Preventing feedback
To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned
knowledge and skills. This is also known as:
?Weaknesses
?Opportunities
?Strengths
?Threats
Overcoming resistance to change involves one of these tactics:?
?Analysis and reporting
?Negotiation and mediation
?Planning and organizing
?Communication and education
A manager fit for the globalized business world does not use this dimension:?
?Social Dimension
?Psychological Dimension
Global Dimension?
?Cognitive Dimension
Cultural leadership in an organization defines and uses:
?Surveys and polls to understand the company’s culture
?Symbols and signals to influence corporate culture
?Strategies to enhance the morale of employees
?A system of signals and sounds to communicate value
Interpersonal manager roles include the following:
?Facilitator and resource allocator
?Resource allocator and negotiator
?Disseminator and spokesperson
?Figurehead and leader
Future-facing managers design the organization and its culture to:?
?Promote conversation and collaboration
?Coordinate work and tasks
?Anticipate threats and opportunities
?Develop and enhance leadership skills
Assigning tasks and delegating authority are elements of:?
?Organizing
?Leading
?Controlling
?Planning