Drawing on insights from Telehealth trial for COPD, and the rise in wearable technology for self monitoring.
Presented at Health 2.0 meetup, London April 2014
5. the telehealth context of care
$10,000$1,000$100$10$1
Quality
of Life
Cost of Care / Day
Independent,
Healthy Living
Community
Clinic
Chronic Disease
Management
Doctor’s
Office
Home Care
Assisted
Living
Skilled
Nursing Facility
Residential Care
Specialty
Clinic
Community
Hospital
Emergency
Department
Acute Care
ICU
6. patients completed daily
‘health sessions’:
• daily symptom questionnaire with 8
questions:
– “I am more breathless than usual”
– “My sputum has increased in colour”
– “My sputum has increased in
amount”, etc
– Answers are scored, scores above
certain threshold trigger a clinical
response
• physiological measures on a
daily/weekly basis or as needed:
– Pulse Oximeter (Pulse, SpO2), Peak
Flow Meter (FEV1), Weight Scales.
7. Community
Respiratory
Physiotherapy
team
the service model
Patient and
carers at
home
When alerted: physiotherapy team
contacts patient by
videoconference or home visit
Patient’s daily
readings and
symptom scores
uploaded
Daily monitoring
by Community
Respiratory Team
8. remote monitoring vs. self care
• service designed as remote monitoring with patients playing
a passive role as providers of data not consumers
– “As the doctor says: ‘You don’t have to tell us, we’ll tell you, we’ll phone you and tell
you that your oxygen levels are down or whatever, and then there’ll be a prescription’”
(spouse of patient)
– “It made me more assured. In a way it was a relief, thinking that should I ignore my own
thoughts on getting a doctor or something like that, this organisation would get hold of
a doctor if their readings showed I needed a doctor” (patient)
• apparent paradox in this service model...
– strategy for chronic conditions is to increase self-care
– the model increases professional surveillance of the patient
– clinician concerns over increasing dependency on healthcare service
9. 1. participating in daily care plans as a regular, intentional, socially-
connected activity for patients.
2. increased awareness of personal health status, awareness of
significance of changes.
3. engagement and ownership: patients assuming a direct role in
owning, interpreting and managing access to their own health data.
despite this focus on remote monitoring,
we saw examples of ‘emergent’ self-care
and enhanced disease awareness:
11. actually increase engagement
does giving patients more data
& improve outcomes?
behaviour
s
emotionsbeliefs
perceptions
... in order to evoke
an emotionally
resonant response
data needs to
elicit personal
meaning..
13. actually increase engagement
does giving patients more data
& improve outcomes?
behaviour
s
emotionsbeliefs
perceptions
... in order to evoke
an emotionally
resonant response
data needs to
elicit personal
meaning..
15. actually increase engagement
does giving patients more data
& improve outcomes?
behaviour
s
emotionsbeliefs
perceptions
... in order to evoke
an emotionally
resonant response
data needs to
elicit personal
meaning..
.. which has the potential to
drive intentional, goal
oriented action
17. they have an emotional engagement
when patients develop meaningful
interpretations of their personal health data
which creates the
potential for positive
changes to beliefs and
behaviours
@alextarling
Editor's Notes
On the Continuum of Care, people want to stay at home as long as possible. The home typically provides the highest quality of life, and the lowest cost of care.
This chart represents the continuum of care expressed in dollars versus quality of life.
The bottom right quadrant of the graph represents the acute care setting. Patient is in the hospital or a specialty clinic. The cost of that care is very high.
New models of care are focusing on “staying left” or “shifting left” to the upper left quadrant of the graph.
We all can agree that everyone would prefer to “Stay Left” on this chart. Not only is it better for people, but it also reduces the cost of care. Anything that care givers can do to help patients “shift left” not only improves the patient’s quality of life, but also reduces the cost of care.
The first phase of the trial delivered a service using a monitoring centre to perform an initial triage on patients readings every day.
Community focus: delivering services in patients homes
Emotionally resonant response to information usually/always drives some sort of behaviour.
There is huge growth at the moment in consumers adopting self-monitoring - one in 10 US consumers owns an activity tracker. 43% in US and UK, interested in purchasing a health monitor or fitness monitor. 32 percent of mobile device owners use fitness apps.
First let me ask how many of us do some kind of personal health or fitness tracking at the moment?
Who’s found that you used it to make a difference in your lives?
Who’s found that is hasn’t made any difference, or its made a negative impact?
Anyone started using this sort of tech and then stopped
There’s some research out just now that says that a third of the people who have owned a wearable tracker stopped using it in 6 months. And that’s being reported as quite a high rate of attrition. So just having the capability to measure something about ourselves doesn’t guarantee change. As President Obama said, pretty much every American has weight scales in their house and that hasn’t done anything to change the levels of obesity.
http://endeavourpartners.net/assets/Wearables-and-the-Science-of-Human-Behavior-Change-EP4.pdf
http://mobihealthnews.com/28541/accenture-43-percent-of-consumers-interested-in-buying-health-and-fitness-monitors/
http://mobihealthnews.com/29358/survey-32-percent-of-mobile-device-owners-use-fitness-apps/
http://www.theguardian.com/technology/2014/apr/01/wearables-consumers-abandoning-devices-galaxy-gear?utm_content=buffer69346&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
Emotionally resonant response to information usually/always drives some sort of behaviour.
Emotionally resonant response to information usually/always drives some sort of behaviour.
Emotionally resonant response to information usually/always drives some sort of behaviour.