People don't resist change, they resist being coerced. In this session I talked about how our brains are not our friends and that 'resistance' is the brain's response to a threat based on the SCARF model by David Rock
2. stop trying to change
me!!
It’s impossible
It’s impossible
that won’t work here
that won’t work here
we’re doing
we’re doing
fine
fine
my way is
better
I Idon’t have the
don’t have the
authority
authority
This is stupid
This is stupid
10. @jasonlittle #sdec13
time for fun!
1) Pair up with someone, ideally someone you don’t know
2) One person is the coach
3) The other person has a problem they want help with
4) Coaches, use the cheat sheet provided
5 Min
22. THREATENING QUESTIONS/STATEMENTS:
why did you do that?
why did you think that would work?
why didn’t you <do something else> instead?
you should have done <this action> instead.
you shouldn’t have done that.
BAD BEHAVIOUR TIPS
- cut the other person off
- shrug off what they say
- avoid eye contact
NON-THREATENING QUESTIONS/STATEMENTS: GOOD BEHAVIOUR TIPS
What have you tried so far?
- listen, don’t talk
How important is solving this to you on a 1-10 scale? - echo back what they say
That sounds like a rough situation for you.
- make eye contact
What is it about this situation that bothers you the most?
What would be the best outcome for you?
Avoid questions that start with “why” or “you”