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Business Challenges of Search
in SharePoint 2016 and Hybrid
Agnes Molnar
Search & Findability Consultant, Search Explained
Office Servers and Services MVP
http://SearchExplained.com/UnityConnect
Introduction – Agnes Molnar
• 9 years MVP (Office Servers & Services)
• Enterprise Search, Information Architecture
• Search & Findability Consultant, Search Explained
• Worldwide Consultancy, Guidance, Trainings,
Workshops
• Blog: http://SearchExplained.com
• Yammer: http://yammer.com/SearchExplained
• Twitter: @SearchExplained
• E-mail: Agnes.Molnar@SearchExplained.com
• Session Resources & URLs
• FREE book chapter download
• Book giveaway!
http://SearchExplained.com/UnityConnect
HYBRID SEARCH
Hybrid Search in SharePoint 2016 and Office
365
Hybrid Search in SharePoint 2016 and Office 365
On-prem SP
On-prem file
O365
Manager
Direct report
Works with
Emailed to me
Viewed by me
Shared with me
Presented to me
Liked by me
Office Graph
User Files Conversations People & Groups Events
Office Graph
User Files Conversations People & Groups Events
COLLEAGUES
MESSAGES
EVENTS
FILES
EMAILS
Office Graph
Delve
BUSINESS CHALLENGES WITH SEARCH
BUSINESS CHALLENGES WITH SEARCH
FINDABILITY
The Case Study
• Global Pharma company
• 100.000 users
• 200M+ documents
• Data centers & content on four continents
– Dozens of SharePoint farms
– Google Docs
– File shares
– E-mails
– Etc.
• Business & Technical Challenges
• Hybrid Search TAP
Challenge #1 – Information Overload
Challenge #2 – Finding the Needle in a Haystack
Challenge #3 – Organizational Silos
Challenge #4 – Technical Silos
Challenge #5 – Search and Domain Expertise
Challenge #6 – Security
VIEWED SHARED
INVITED
Challenge #6 – Security
VIEWED SHARED
INVITED
MANAGER
MODIFIED
VIEWED SHARED
INVITED
EMAILED
MANAGER
MODIFIED
Challenge #7 - Privacy
VIEWED SHARED
INVITED
EMAILED
MANAGER
MODIFIED
VIEWED SHARED
INVITED
MANAGER
Maternity
Benefits
MODIFIED
EMAILED
CONCLUSIONS
Search as a Metaphor is Broken!
“Search is no longer simply about
“search”
(…)
It is moving into
the real-time, the predictive, and
the visual.”
Innovations in Knowledge Organization Conference
Singapore, 2015
Findability
Search vs. Discovery
Don’t Forget - Session Resources
http://SearchExplained.com/UnityConnect
THANK YOU!
Agnes.Molnar@SearchExplained.com
http://SearchExplained.com
http://yammer.com/SearchExplained
Twitter: @SearchExplained
http://SearchExplained.com/UnityConnect

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Business Challenges of Search in Sharepoint 2016 and Hybrid

Editor's Notes

  1. Community Leader Speaking, Writing
  2. Special to this session only
  3. On-prem vs. cloud components
  4. On-prem vs. cloud components
  5. Signals from on-premises
  6. Finding People through content Content through people Insights (personal, group & organizational)
  7. Too much information 64.000 words of new information / day  a book / day Organizations with HUNDREDS OF MILLIONS of documents!
  8. Don’t know where to search what you need
  9. Global organization Offices on four continents No proper cross-office / cross-department communication
  10. Data centers on four continent 200M+ documents Dozens of CMS applications No cross-application platform Duplicated content
  11. AGHY
  12. AGHY
  13. AGHY
  14. AGHY Email message with attachment Attachment metadata indexed/in Graph [yes – ‘obvious’] Security of attachment inherited from inbox? Message not indexed/in Graph but appears in the Delve preview [yes - visible] Attachment is not indexed [tested] IRM?? Terminology: Private “signal” -> Private relationship? Node? Is Hybrid Search a dependency for Hybrid Delve?
  15. DAN
  16. DAN
  17. Search metaphor broken Maybe that’s not what we should be focused on… setup for findability
  18. FINDABILITY is what we should be focused on. Search is just a piece of that. We’ve had navigation for a long time (though many of us never got it right). We’ve been focused on search Search is dependent upon accessibility of the content (permissions, technology [format & container & connectors to content]) & information architecture (which again, many of us never got right) The user experience of search has gotten better Some search results take into account user interactions with content (e.g. clicks) but they are accounting for other users’ behaviors related to a search query, not my behaviors or preferences. What’s been missing is the user himself or herself. An understanding of the user—their persona—to help determine what the user might be trying to find or should find.