SharePoint 2016 and Office 365 provides a new way of implementing Hybrid Search. While this is obviously one of the most important benefits we can get, it's worth it to stop and answer some business questions before we start implementing.
This session is based on real-world projects and implementations, where I'll share my knowledge and experiences—from a business perspective.
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Business Challenges of Search in Sharepoint 2016 and Hybrid
1. Business Challenges of Search
in SharePoint 2016 and Hybrid
Agnes Molnar
Search & Findability Consultant, Search Explained
Office Servers and Services MVP
http://SearchExplained.com/UnityConnect
13. The Case Study
• Global Pharma company
• 100.000 users
• 200M+ documents
• Data centers & content on four continents
– Dozens of SharePoint farms
– Google Docs
– File shares
– E-mails
– Etc.
• Business & Technical Challenges
• Hybrid Search TAP
27. Search as a Metaphor is Broken!
“Search is no longer simply about
“search”
(…)
It is moving into
the real-time, the predictive, and
the visual.”
Innovations in Knowledge Organization Conference
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Finding People through content
Content through people
Insights (personal, group & organizational)
Too much information
64.000 words of new information / day a book / day
Organizations with HUNDREDS OF MILLIONS of documents!
Don’t know where to search what you need
Global organization
Offices on four continents
No proper cross-office / cross-department communication
Data centers on four continent
200M+ documents
Dozens of CMS applications
No cross-application platform
Duplicated content
AGHY
AGHY
AGHY
AGHY
Email message with attachment
Attachment metadata indexed/in Graph [yes – ‘obvious’]
Security of attachment inherited from inbox?
Message not indexed/in Graph but appears in the Delve preview [yes - visible]
Attachment is not indexed [tested]
IRM??
Terminology: Private “signal” -> Private relationship? Node?
Is Hybrid Search a dependency for Hybrid Delve?
DAN
DAN
Search metaphor broken
Maybe that’s not what we should be focused on… setup for findability
FINDABILITY is what we should be focused on. Search is just a piece of that.
We’ve had navigation for a long time (though many of us never got it right).
We’ve been focused on search
Search is dependent upon accessibility of the content (permissions, technology [format & container & connectors to content]) & information architecture (which again, many of us never got right)
The user experience of search has gotten better
Some search results take into account user interactions with content (e.g. clicks) but they are accounting for other users’ behaviors related to a search query, not my behaviors or preferences.
What’s been missing is the user himself or herself. An understanding of the user—their persona—to help determine what the user might be trying to find or should find.