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1.
Getting Questions Answered –
The Future of Enterprise Search
Agnes Molnar
CEO, Managing Consultant
Search Explained
Agnes.Molnar@SearchExplained.com
@molnaragnes
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Thank You to Our Sponsors!
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Introduction – Agnes Molnar
7 years SharePoint Server MVP
http://aghy.hu
@molnaragnes
Founder & Managing Consultant
http://SearchExplained.com
http://yammer.com/SearchExplained
Agnes.Molnar@SearchExplained.com
Search Community Leader
http://ITUnity.com/agnes-molnar
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4.
Enterprise Search –
Real World Challenges Today
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5.
Search is Easy?!
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Find is the REAL Challenge!
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7.
Search = Users + Content + Context
Content
Context Users
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Planning Enterprise Search
Business
goals
Scenarios &
use cases
Application
Lifecycle
Systems to
integrate
User
Experience
Metrics
Milestones Resources Experts
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Enterprise Search – IT Project?
• Content evolves
• Users evolve
• Context evolves
Search has to evolve!
• Add/Modify content source
• Add/Modify/Remove New
metadata
• Modify/Improve UI
• New Search-Driven Applications
• Obsolete content
• …
• …
• …
Content
Context Users
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Enterprise Search – Business process
More than a One-Time
Analysis
Collecting Feedbacks
Evaluation
Continuous improvement
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Findability Challenges
Too many
results
Not enough
results
No relevant
results
Outdated No results
Multiple
–
multiple search
solutions
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Findability Challenges –
The Paradox of Content
Less Content – Less Value
More Content – More Garbage
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The Paradox of Content
“The average person receives
63,000 words
of new information every day”
(Average length of a novel: 64.531 words - Amazon)
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The Paradox of Content
“The Average Person Today
Processes More Data in a Single Day
Than a Person in the 1500’s Did
In an Entire Lifetime.”
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Content Challenges
Volume
Velocity
Variety
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Visualization Challenges
“Ten blue lines” experience
“Old style”
Not visual enough
Not obvious
Ranking
Hard to “overview”
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Data Mining & Semantics
Content has no meaning to the
engine
No relationships and links
objects
No cross-system relationships
defined
Lack of quality metadata
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Security in Enterprise Search
• Goal: to avoid “security accidents”
• Enterprise Search Security = Content Security
• Enterprise Search != Security Leak
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“New Wave” of Findability
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Findability vs. Search
Findability:
the ease with which information can be found
Information
architecture
Accessibility Navigation
User
Interface
User
Interactions
Search
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UI – Personalized Experience
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UI – No Query Box
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UI – Custom Refiners
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UI – Search as an Application
Source: http://www.domorewithsearch.com
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Discovery - Delve
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E-mail Management: Clutter
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What is The Office Graph?
Manager
Direct report
Works with
Shared with me
Trending around me
Viewed by me
Presented to
me
Liked by me
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Manager
Direct report
Works with
Shared with me
Trending around me
Viewed by me
Presented to
me
Liked by me
What is The Office Graph?
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Hybrid Search
“Big”
Enterprise
Search –
On-Prem
Office
& Delve –
Office 365
Office Graph
Clutter – Office
365
HYBRID
Solutions
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Azure Search
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Conclusions
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Search Social
Enterprise
Intelligence
Big Data
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“Search is
Complex and Beautiful”
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Learn More?
• http://ITUnity.com/Search
• http://yammer.com/SearchExplained
• http://SearchExplained.com
• http://aghy.hu
• Agnes.Molnar@SearchExplained.com
• @MolnarAgnes
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Thank You!
“An average person today processed more information in a single day
than a person in the 1500’s did in an entire lifetime.”
Context: Business models & goals, corporate culture, resources
[Where information is used]
Content: Document types Objects, structure, attributes, Meta-information
[How to describe the information]
Users: Information needs, audience types, expertise, tasks
[How to Use the Information]
Big Data solutions
Visualization is key
Maps, charts, graphs
Refinement
Visual
Hierarchy
…
What is the history of this customer?
Calls, emails, postal mails, personal meetings, invoices, payments, ….
What is my content all about?
Give me all the contracts that are expired
Let me know what content should I read? (suggestions)
Give me similar OR related content
Security trimmed results
Privacy!!
Search engine in the Cloud (Azure)
Feed with YOUR content
Integrate into YOUR web sites
Business Intelligence
Social Intelligence
Knowledge Management
Knowledge Graphs
Integrated-Aggregated Apps