The Future of Enterprise Search - #SPSUK Keynote

Agnes Molnar
Agnes MolnarSharePoint / Office 365 Search & Findability Consultant, Trainer, Mentor, Author, Public Speaker at Search Explained
Getting Questions Answered – 
The Future of Enterprise Search 
Agnes Molnar 
CEO, Managing Consultant 
Search Explained 
Agnes.Molnar@SearchExplained.com 
@molnaragnes
Thank You to Our Sponsors!
Introduction – Agnes Molnar 
7 years SharePoint Server MVP 
http://aghy.hu 
@molnaragnes 
Founder & Managing Consultant 
http://SearchExplained.com 
http://yammer.com/SearchExplained 
Agnes.Molnar@SearchExplained.com 
Search Community Leader 
http://ITUnity.com/agnes-molnar
Enterprise Search – 
Real World Challenges Today
Search is Easy?!
Find is the REAL Challenge!
Search = Users + Content + Context 
Content 
Context Users
Planning Enterprise Search 
Business 
goals 
Scenarios & 
use cases 
Application 
Lifecycle 
Systems to 
integrate 
User 
Experience 
Metrics 
Milestones Resources Experts
Enterprise Search – IT Project? 
• Content evolves 
• Users evolve 
• Context evolves 
Search has to evolve! 
• Add/Modify content source 
• Add/Modify/Remove New 
metadata 
• Modify/Improve UI 
• New Search-Driven Applications 
• Obsolete content 
• … 
• … 
• … 
Content 
Context Users
Enterprise Search – Business process 
More than a One-Time 
Analysis 
Collecting Feedbacks 
Evaluation 
Continuous improvement
Findability Challenges 
Too many 
results 
Not enough 
results 
No relevant 
results 
Outdated No results 
Multiple 
– 
multiple search 
solutions
Findability Challenges – 
The Paradox of Content 
Less Content – Less Value 
More Content – More Garbage
The Paradox of Content 
“The average person receives 
63,000 words 
of new information every day” 
(Average length of a novel: 64.531 words - Amazon)
The Paradox of Content 
“The Average Person Today 
Processes More Data in a Single Day 
Than a Person in the 1500’s Did 
In an Entire Lifetime.”
Content Challenges 
Volume 
Velocity 
Variety
Visualization Challenges 
“Ten blue lines” experience 
“Old style” 
Not visual enough 
Not obvious 
Ranking 
Hard to “overview”
Data Mining & Semantics 
Content has no meaning to the 
engine 
No relationships and links 
objects 
No cross-system relationships 
defined 
Lack of quality metadata
Security in Enterprise Search 
• Goal: to avoid “security accidents” 
• Enterprise Search Security = Content Security 
• Enterprise Search != Security Leak
“New Wave” of Findability
Findability vs. Search 
Findability: 
the ease with which information can be found 
Information 
architecture 
Accessibility Navigation 
User 
Interface 
User 
Interactions 
Search
UI – Personalized Experience
UI – No Query Box
UI – Custom Refiners
UI – Search as an Application 
Source: http://www.domorewithsearch.com
Discovery - Delve
E-mail Management: Clutter
What is The Office Graph? 
Manager 
Direct report 
Works with 
Shared with me 
Trending around me 
Viewed by me 
Presented to 
me 
Liked by me
Manager 
Direct report 
Works with 
Shared with me 
Trending around me 
Viewed by me 
Presented to 
me 
Liked by me 
What is The Office Graph?
Hybrid Search 
“Big” 
Enterprise 
Search – 
On-Prem 
Office 
& Delve – 
Office 365 
Office Graph 
Clutter – Office 
365 
HYBRID 
Solutions
Azure Search
Conclusions
Search Social 
Enterprise 
Intelligence 
Big Data
“Search is 
Complex and Beautiful”
Learn More? 
• http://ITUnity.com/Search 
• http://yammer.com/SearchExplained 
• http://SearchExplained.com 
• http://aghy.hu 
• Agnes.Molnar@SearchExplained.com 
• @MolnarAgnes
Thank You!
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The Future of Enterprise Search - #SPSUK Keynote

  • 1. Getting Questions Answered – The Future of Enterprise Search Agnes Molnar CEO, Managing Consultant Search Explained Agnes.Molnar@SearchExplained.com @molnaragnes
  • 2. Thank You to Our Sponsors!
  • 3. Introduction – Agnes Molnar 7 years SharePoint Server MVP http://aghy.hu @molnaragnes Founder & Managing Consultant http://SearchExplained.com http://yammer.com/SearchExplained Agnes.Molnar@SearchExplained.com Search Community Leader http://ITUnity.com/agnes-molnar
  • 4. Enterprise Search – Real World Challenges Today
  • 6. Find is the REAL Challenge!
  • 7. Search = Users + Content + Context Content Context Users
  • 8. Planning Enterprise Search Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts
  • 9. Enterprise Search – IT Project? • Content evolves • Users evolve • Context evolves Search has to evolve! • Add/Modify content source • Add/Modify/Remove New metadata • Modify/Improve UI • New Search-Driven Applications • Obsolete content • … • … • … Content Context Users
  • 10. Enterprise Search – Business process More than a One-Time Analysis Collecting Feedbacks Evaluation Continuous improvement
  • 11. Findability Challenges Too many results Not enough results No relevant results Outdated No results Multiple – multiple search solutions
  • 12. Findability Challenges – The Paradox of Content Less Content – Less Value More Content – More Garbage
  • 13. The Paradox of Content “The average person receives 63,000 words of new information every day” (Average length of a novel: 64.531 words - Amazon)
  • 14. The Paradox of Content “The Average Person Today Processes More Data in a Single Day Than a Person in the 1500’s Did In an Entire Lifetime.”
  • 15. Content Challenges Volume Velocity Variety
  • 16. Visualization Challenges “Ten blue lines” experience “Old style” Not visual enough Not obvious Ranking Hard to “overview”
  • 17. Data Mining & Semantics Content has no meaning to the engine No relationships and links objects No cross-system relationships defined Lack of quality metadata
  • 18. Security in Enterprise Search • Goal: to avoid “security accidents” • Enterprise Search Security = Content Security • Enterprise Search != Security Leak
  • 19. “New Wave” of Findability
  • 20. Findability vs. Search Findability: the ease with which information can be found Information architecture Accessibility Navigation User Interface User Interactions Search
  • 21. UI – Personalized Experience
  • 22. UI – No Query Box
  • 23. UI – Custom Refiners
  • 24. UI – Search as an Application Source: http://www.domorewithsearch.com
  • 27. What is The Office Graph? Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me
  • 28. Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me What is The Office Graph?
  • 29. Hybrid Search “Big” Enterprise Search – On-Prem Office & Delve – Office 365 Office Graph Clutter – Office 365 HYBRID Solutions
  • 32. Search Social Enterprise Intelligence Big Data
  • 33. “Search is Complex and Beautiful”
  • 34. Learn More? • http://ITUnity.com/Search • http://yammer.com/SearchExplained • http://SearchExplained.com • http://aghy.hu • Agnes.Molnar@SearchExplained.com • @MolnarAgnes

Editor's Notes

  1. “An average person today processed more information in a single day than a person in the 1500’s did in an entire lifetime.”
  2. Context: Business models & goals, corporate culture, resources [Where information is used] Content: Document types Objects, structure, attributes, Meta-information [How to describe the information] Users: Information needs, audience types, expertise, tasks [How to Use the Information]
  3. Big Data solutions Visualization is key
  4. Maps, charts, graphs Refinement Visual Hierarchy …
  5. What is the history of this customer? Calls, emails, postal mails, personal meetings, invoices, payments, …. What is my content all about? Give me all the contracts that are expired Let me know what content should I read? (suggestions) Give me similar OR related content
  6. Security trimmed results
  7. Privacy!!
  8. Search engine in the Cloud (Azure) Feed with YOUR content Integrate into YOUR web sites
  9. Business Intelligence Social Intelligence Knowledge Management Knowledge Graphs Integrated-Aggregated Apps