The Future of Enterprise Search - #SPSUK Keynote
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SharePoint Saturday UK Keynote 2014 - Getting Questions Answered - The Future of Enterprise Search
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The Future of Enterprise Search - #SPSUK Keynote
- 1. Getting Questions Answered – The Future of Enterprise Search Agnes Molnar CEO, Managing Consultant Search Explained Agnes.Molnar@SearchExplained.com @molnaragnes
- 2. Thank You to Our Sponsors!
- 3. Introduction – Agnes Molnar 7 years SharePoint Server MVP http://aghy.hu @molnaragnes Founder & Managing Consultant http://SearchExplained.com http://yammer.com/SearchExplained Agnes.Molnar@SearchExplained.com Search Community Leader http://ITUnity.com/agnes-molnar
- 4. Enterprise Search – Real World Challenges Today
- 6. Find is the REAL Challenge!
- 7. Search = Users + Content + Context Content Context Users
- 8. Planning Enterprise Search Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts
- 9. Enterprise Search – IT Project? • Content evolves • Users evolve • Context evolves Search has to evolve! • Add/Modify content source • Add/Modify/Remove New metadata • Modify/Improve UI • New Search-Driven Applications • Obsolete content • … • … • … Content Context Users
- 10. Enterprise Search – Business process More than a One-Time Analysis Collecting Feedbacks Evaluation Continuous improvement
- 11. Findability Challenges Too many results Not enough results No relevant results Outdated No results Multiple – multiple search solutions
- 12. Findability Challenges – The Paradox of Content Less Content – Less Value More Content – More Garbage
- 13. The Paradox of Content “The average person receives 63,000 words of new information every day” (Average length of a novel: 64.531 words - Amazon)
- 14. The Paradox of Content “The Average Person Today Processes More Data in a Single Day Than a Person in the 1500’s Did In an Entire Lifetime.”
- 15. Content Challenges Volume Velocity Variety
- 16. Visualization Challenges “Ten blue lines” experience “Old style” Not visual enough Not obvious Ranking Hard to “overview”
- 17. Data Mining & Semantics Content has no meaning to the engine No relationships and links objects No cross-system relationships defined Lack of quality metadata
- 18. Security in Enterprise Search • Goal: to avoid “security accidents” • Enterprise Search Security = Content Security • Enterprise Search != Security Leak
- 19. “New Wave” of Findability
- 20. Findability vs. Search Findability: the ease with which information can be found Information architecture Accessibility Navigation User Interface User Interactions Search
- 21. UI – Personalized Experience
- 22. UI – No Query Box
- 23. UI – Custom Refiners
- 24. UI – Search as an Application Source: http://www.domorewithsearch.com
- 27. What is The Office Graph? Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me
- 28. Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me What is The Office Graph?
- 29. Hybrid Search “Big” Enterprise Search – On-Prem Office & Delve – Office 365 Office Graph Clutter – Office 365 HYBRID Solutions
- 30. Azure Search
- 31. Conclusions
- 32. Search Social Enterprise Intelligence Big Data
- 33. “Search is Complex and Beautiful”
- 34. Learn More? • http://ITUnity.com/Search • http://yammer.com/SearchExplained • http://SearchExplained.com • http://aghy.hu • Agnes.Molnar@SearchExplained.com • @MolnarAgnes
- 35. Thank You!
Editor's Notes
- “An average person today processed more information in a single day than a person in the 1500’s did in an entire lifetime.”
- Context: Business models & goals, corporate culture, resources [Where information is used] Content: Document types Objects, structure, attributes, Meta-information [How to describe the information] Users: Information needs, audience types, expertise, tasks [How to Use the Information]
- Big Data solutions Visualization is key
- Maps, charts, graphs Refinement Visual Hierarchy …
- What is the history of this customer? Calls, emails, postal mails, personal meetings, invoices, payments, …. What is my content all about? Give me all the contracts that are expired Let me know what content should I read? (suggestions) Give me similar OR related content
- Security trimmed results
- Privacy!!
- Search engine in the Cloud (Azure) Feed with YOUR content Integrate into YOUR web sites
- Business Intelligence Social Intelligence Knowledge Management Knowledge Graphs Integrated-Aggregated Apps