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The Future of Enterprise Search - #SPSUK Keynote

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SharePoint Saturday UK Keynote 2014 - Getting Questions Answered - The Future of Enterprise Search

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The Future of Enterprise Search - #SPSUK Keynote

  1. 1. Getting Questions Answered – The Future of Enterprise Search Agnes Molnar CEO, Managing Consultant Search Explained Agnes.Molnar@SearchExplained.com @molnaragnes
  2. 2. Thank You to Our Sponsors!
  3. 3. Introduction – Agnes Molnar 7 years SharePoint Server MVP http://aghy.hu @molnaragnes Founder & Managing Consultant http://SearchExplained.com http://yammer.com/SearchExplained Agnes.Molnar@SearchExplained.com Search Community Leader http://ITUnity.com/agnes-molnar
  4. 4. Enterprise Search – Real World Challenges Today
  5. 5. Search is Easy?!
  6. 6. Find is the REAL Challenge!
  7. 7. Search = Users + Content + Context Content Context Users
  8. 8. Planning Enterprise Search Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts
  9. 9. Enterprise Search – IT Project? • Content evolves • Users evolve • Context evolves Search has to evolve! • Add/Modify content source • Add/Modify/Remove New metadata • Modify/Improve UI • New Search-Driven Applications • Obsolete content • … • … • … Content Context Users
  10. 10. Enterprise Search – Business process More than a One-Time Analysis Collecting Feedbacks Evaluation Continuous improvement
  11. 11. Findability Challenges Too many results Not enough results No relevant results Outdated No results Multiple – multiple search solutions
  12. 12. Findability Challenges – The Paradox of Content Less Content – Less Value More Content – More Garbage
  13. 13. The Paradox of Content “The average person receives 63,000 words of new information every day” (Average length of a novel: 64.531 words - Amazon)
  14. 14. The Paradox of Content “The Average Person Today Processes More Data in a Single Day Than a Person in the 1500’s Did In an Entire Lifetime.”
  15. 15. Content Challenges Volume Velocity Variety
  16. 16. Visualization Challenges “Ten blue lines” experience “Old style” Not visual enough Not obvious Ranking Hard to “overview”
  17. 17. Data Mining & Semantics Content has no meaning to the engine No relationships and links objects No cross-system relationships defined Lack of quality metadata
  18. 18. Security in Enterprise Search • Goal: to avoid “security accidents” • Enterprise Search Security = Content Security • Enterprise Search != Security Leak
  19. 19. “New Wave” of Findability
  20. 20. Findability vs. Search Findability: the ease with which information can be found Information architecture Accessibility Navigation User Interface User Interactions Search
  21. 21. UI – Personalized Experience
  22. 22. UI – No Query Box
  23. 23. UI – Custom Refiners
  24. 24. UI – Search as an Application Source: http://www.domorewithsearch.com
  25. 25. Discovery - Delve
  26. 26. E-mail Management: Clutter
  27. 27. What is The Office Graph? Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me
  28. 28. Manager Direct report Works with Shared with me Trending around me Viewed by me Presented to me Liked by me What is The Office Graph?
  29. 29. Hybrid Search “Big” Enterprise Search – On-Prem Office & Delve – Office 365 Office Graph Clutter – Office 365 HYBRID Solutions
  30. 30. Azure Search
  31. 31. Conclusions
  32. 32. Search Social Enterprise Intelligence Big Data
  33. 33. “Search is Complex and Beautiful”
  34. 34. Learn More? • http://ITUnity.com/Search • http://yammer.com/SearchExplained • http://SearchExplained.com • http://aghy.hu • Agnes.Molnar@SearchExplained.com • @MolnarAgnes
  35. 35. Thank You!

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