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Real World Challenges in Enterprise Search

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Enterprise Search is complex, even in theory. But when you implement your search solution and everything turns to reality, you'll find some new, never-seen challenges. In this session, Agnes will discuss the best, biggest, and most exciting challenges from her experience, including real world customer scenarios and solutions. Regardless of the SharePoint version you use (SharePoint 2010, FAST Search for SharePoint, SharePoint 2013), this session is for you if you want to prepare for these "unexpected" scenarios.

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Real World Challenges in Enterprise Search

  1. 1. Real World Challenges in Enterprise Search Agnes Molnar Founder, Managing Consultant, Search Explained
  2. 2. www.sharepointsummit.org Introduction – Agnes Molnar 7 years SharePoint Server MVP Enterprise Search, Information Architecture Founder & Managing Consultant Worldwide Consultancy, Guidance, Trainings, Workshops Web: http://SearchExplained.com Yammer: http://yammer.com/SearchExplained Twitter: @molnaragnes E-mail: agnes.molnar@SearchExplained.com
  3. 3. www.sharepointsummit.org Agenda The Paradox of Enterprise Search The Paradox of Information Architecture Requirements Gathering Search Team Hybrid The Future of Enterprise Search 3
  4. 4. www.sharepointsummit.org Enterprise Search Connects people to the information they need to get their jobs done.
  5. 5. www.sharepointsummit.org Enterprise Search Search Technology that your organization owns and controls
  6. 6. www.sharepointsummit.org The Paradox of Enterprise Search 6
  7. 7. www.sharepointsummit.org Search is Easy!?
  8. 8. www.sharepointsummit.org Find is the REAL Challenge!
  9. 9. www.sharepointsummit.org I want “Google-like” Search in my Enterprise How many dedicated resources do you have? • Google has 3000+ employees working on ranking only… Do you really want to get millions of results? • Or just the relevant ones? 9
  10. 10. www.sharepointsummit.org I want “Google-like” Search in my Enterprise Do your users care of Enterprise SEO? • Or they just want to get their jobs done? • Can you motivate them more/differently? (Do they know what it is at all?...) 10
  11. 11. www.sharepointsummit.org I want “Google-like” Search in my Enterprise How about security? • Enterprise Search has to provide security trimmed results. How about User Experience? • You really cannot imagine anything better than Google?!... 11
  12. 12. www.sharepointsummit.org Source: http://www.domorewithsearch.com Search as an Application
  13. 13. www.sharepointsummit.org Search as an Application Main goal: to help decision making Search is no longer the white box + “10 blue lines” Content lives in disparate locations Structured and unstructured content lives in different locations Need to aggregate content according to  Process  Context  Customer  Goal  Program  Combination of any of these
  14. 14. www.sharepointsummit.org The Paradox of Information Architecture 14
  15. 15. www.sharepointsummit.org The Paradox of Content Less Content – Less Value More Content – More Garbage 15
  16. 16. www.sharepointsummit.org Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words If you wanted to read everything you’ve got in 2013, it would take you the first three months of 2014!
  17. 17. www.sharepointsummit.org What we give to the search engine… What the search engine sees… Title Author Created Date Modified Date File Type … Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx … The Complexity of Enterprise Information
  18. 18. www.sharepointsummit.org Metadata is Essential
  19. 19. www.sharepointsummit.org Requirements Gathering 19
  20. 20. www.sharepointsummit.org Planning Search Enterprise Search  Much more than IT Project  Business Process  Search is NOT “One Size Fits for All” Plan & Budget  Implementation  Maintenance  Governance  Analyze & Improve  “Gardening”
  21. 21. www.sharepointsummit.org Requirements Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts • Internal • External • “Liaison”
  22. 22. www.sharepointsummit.org Be Agile… Start Small • Department • Project • Use Case Grow Incremental “Showcase” 22
  23. 23. www.sharepointsummit.org …but be Planned and Organized 23 SEARCH
  24. 24. www.sharepointsummit.org Search Team 24
  25. 25. www.sharepointsummit.org Typical Search Team Team Members Internal External Liaison Business Sponsors Stakeholders Project Management IT Search Admins Developers … Consultants Service Providers Product Vendors Developers Act as Internal Have Wide Search Experience and Knowledge Understands the Business Well Organized Liaise between Internal+External Quality Management “Active Insurance” 25
  26. 26. www.sharepointsummit.org Hybrid Solutions 26
  27. 27. www.sharepointsummit.org Scenarios Office 365 Only – O365 Search Only Office 365 + SharePoint on-prem SharePoint on-prem + SharePoint on-prem 27
  28. 28. www.sharepointsummit.org The Future of Enterprise Search 28
  29. 29. www.sharepointsummit.org The Future of Enterprise Search Search Business Intelligence Social Big Data 29
  30. 30. www.sharepointsummit.org Summary 30
  31. 31. www.sharepointsummit.org Conclusions Plan – But be Agile Search is a Business-Driven Process (NOT a one-time IT Project only!) Gardening Content – Users – Context Take an Eye on the Future 31
  32. 32. Thank you for your attention! This presentation will be available on the Toronto SharePoint Summit web site a few days after the event.
  33. 33. Please rate this session! Fill out the survey for a chance to win a Surface

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