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Real World Challenges in Enterprise Search

  1. Real World Challenges in Enterprise Search Agnes Molnar Founder, Managing Consultant, Search Explained
  2. Introduction – Agnes Molnar 7 years SharePoint Server MVP Enterprise Search, Information Architecture Founder & Managing Consultant Worldwide Consultancy, Guidance, Trainings, Workshops Web: Yammer: Twitter: @molnaragnes E-mail:
  3. Agenda The Paradox of Enterprise Search The Paradox of Information Architecture Requirements Gathering Search Team Hybrid The Future of Enterprise Search 3
  4. Enterprise Search Connects people to the information they need to get their jobs done.
  5. Enterprise Search Search Technology that your organization owns and controls
  6. The Paradox of Enterprise Search 6
  7. Search is Easy!?
  8. Find is the REAL Challenge!
  9. I want “Google-like” Search in my Enterprise How many dedicated resources do you have? • Google has 3000+ employees working on ranking only… Do you really want to get millions of results? • Or just the relevant ones? 9
  10. I want “Google-like” Search in my Enterprise Do your users care of Enterprise SEO? • Or they just want to get their jobs done? • Can you motivate them more/differently? (Do they know what it is at all?...) 10
  11. I want “Google-like” Search in my Enterprise How about security? • Enterprise Search has to provide security trimmed results. How about User Experience? • You really cannot imagine anything better than Google?!... 11
  12. Source: Search as an Application
  13. Search as an Application Main goal: to help decision making Search is no longer the white box + “10 blue lines” Content lives in disparate locations Structured and unstructured content lives in different locations Need to aggregate content according to  Process  Context  Customer  Goal  Program  Combination of any of these
  14. The Paradox of Information Architecture 14
  15. The Paradox of Content Less Content – Less Value More Content – More Garbage 15
  16. Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words If you wanted to read everything you’ve got in 2013, it would take you the first three months of 2014!
  17. What we give to the search engine… What the search engine sees… Title Author Created Date Modified Date File Type … Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx … The Complexity of Enterprise Information
  18. Metadata is Essential
  19. Requirements Gathering 19
  20. Planning Search Enterprise Search  Much more than IT Project  Business Process  Search is NOT “One Size Fits for All” Plan & Budget  Implementation  Maintenance  Governance  Analyze & Improve  “Gardening”
  21. Requirements Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts • Internal • External • “Liaison”
  22. Be Agile… Start Small • Department • Project • Use Case Grow Incremental “Showcase” 22
  23. …but be Planned and Organized 23 SEARCH
  24. Search Team 24
  25. Typical Search Team Team Members Internal External Liaison Business Sponsors Stakeholders Project Management IT Search Admins Developers … Consultants Service Providers Product Vendors Developers Act as Internal Have Wide Search Experience and Knowledge Understands the Business Well Organized Liaise between Internal+External Quality Management “Active Insurance” 25
  26. Hybrid Solutions 26
  27. Scenarios Office 365 Only – O365 Search Only Office 365 + SharePoint on-prem SharePoint on-prem + SharePoint on-prem 27
  28. The Future of Enterprise Search 28
  29. The Future of Enterprise Search Search Business Intelligence Social Big Data 29
  30. Summary 30
  31. Conclusions Plan – But be Agile Search is a Business-Driven Process (NOT a one-time IT Project only!) Gardening Content – Users – Context Take an Eye on the Future 31
  32. Thank you for your attention! This presentation will be available on the Toronto SharePoint Summit web site a few days after the event.
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Editor's Notes

  1. No longer within the firewall Relevance is critical Search within the organization „Transparent” Search Search Driven Applications
  2. Display Templates Query Builder Result Sources Query Rules
  3. Mitchell Kapor: the founder of Lotus Development Corporation, the first chair of the Mozilla Foundation. Robby Walker Average novel: 64.500 words Amazon Text Stats Distracting, unmanageable
  4. Business Intelligence Social Intelligence Knowledge Management Knowledge Graphs