1. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
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0.0 Welcome
The status bar indicates how much of the setup you completed
and how much is remaining
Notes
1
Animation: sky router box in white space
1

2. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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1.0 Before you begin
On a pc only the minimum spec for a pc will be displayed
On a mac only the minimum spec for a mac will be displayed
The minimum specs are as follows
PC
On roll over the following information appears:
Personal computer with Pentium-compatible processor - Win
2000: 133 MHz or higher / Win XP: 300 MHz or higher
If wireless adapter not purchased: 2.4 GHz wireless adapter or
Ethernet adapter / If wireless adapter purchased: USB port
Microsoft Internet Explorer 6.0 or later
100 MB hard drive space
OS: Win 2000, Win XP
RAM - Win 2000: 64 MB / Win XP: 128 MB
Mac
On roll over the following information appears:
Processor - 266MHz Power PC G3 or greater
If wireless adapter not purchased: 2.4 GHz wireless adapter or
Ethernet adapter / If wireless adapter purchased: USB port
Microsoft Internet Explorer 6.0 or later
OS: OS X v10.2.6 (Jaguar) and higher
RAM - 128 MB
Notes
1
Before you begin
Checklist
I have received a letter with my estimated activation date for my Sky broadband
Note: you can still setup your Sky Router even if you have not yet received this letter,
and it will then be all ready to go as soon as your Sky Broadband is live
Disable any anti-virus/firewall software already running
Close any open applications
Check your setup meets the minimum specification:
Minimum spec
If you have a wireless adaptor please complete the wired installation first, then
configure your wireless adaptor
1

3. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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2.0 Overview
Notes
Overview
The Sky broadband installation CD will take you through the following steps:
What’s in the box
Connect your router
Install software
You should be online in about 10 minutes

4. Wire Frame - Sky: Broadband CD
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WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
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3.0 What's in the box
Notes
What’s in the box
Sky Wireless Router (model no. DG834GT)
Vertical Stand
for Router
Yellow Ethernet
cable
Power cord
adapter
Setup Guide +
Install CD
Microfilter (x3)
Grey phone
cable
Warranty
information
Wireless
Network
Settings card
Terms &
Conditions

5. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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4.0.1 Connect microfilters
On roll over the following information appears:
Broadband signals degrade phone sound quality. Microfilters
block such problems and are required for each phone, fax, or Sky
Set Top Box
Replays the animation
Links to 4.1 Connect Sky set top box
Notes
1
2
3
Connect microfilters
Plug a microfilter into every telephone
socket that has a device connected,
and is using the same number as your
Sky Broadband.
Insert the filter into the phone outlet
and connect the phone to the phone
connector.
Your Sky Router includes three
Microfilters. If you need additional
microfilters, contact Sky Customer
Services/Support
Don’t forget your Sky set top box
Find out how
Animation: connect microfilter
Whats a microfilter?
Replay
3
1
2

6. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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4.0.2 Connect sky router
Notes
Connect sky router
Plug one end of the grey phone cord
into the ADSL socket on the back of
the Sky Router, and the other end into
the DSL port on the microfilter.
Animation: connect sky router
Replay

7. Wire Frame - Sky: Broadband CD
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WF_Sky_BroadbandCD
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Sky broadband Exit
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4.0.3 Connect to computer
Notes
Connect to computer
Connect the yellow Ethernet cable from
a yellow LAN port on the back of the
Sky Router to the Ethernet port in your
computer
To connect wirelessly complete the
wired installation first, then configure
your wireless adaptor
Animation: connect to computer
Replay

8. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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4.0.4 Connect power
Notes
Connect power
Connect black power cord to Sky
Router and plug into electrical socket.
Animation: connect to power
Replay

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WF_Sky_BroadbandCD
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Sky broadband Exit
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4.1 Connect sky ‘set top box’ (STB)
Notes
Connect sky set top box
Every Sky STB must be plugged into a
microfilter where it enters the phone
socket.
Unplug the STB from the phone socket
Plug a microfilter into the phone socket
Plug the STB phone cable into the
microfilter
Animation: connect microfilter
Replay

10. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
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5.0 Check lights
Links to 5.1 lights help
Notes
1
Check lights
The power light is lit and solid green
after applying power to the router.
The Internet link light blinks amber,
and then turns solid green (can take
several minutes), indicating a link has
been established to your Sky
Broadband.
The local lights (1 to 4) are lit for any
computers connected to the Sky
Router with Ethernet cable
My light configuration is not as shown
Animation: check lights
Replay
1

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WF_Sky_BroadbandCD
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Sky broadband Exit
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5.1 Lights help
Only required for 8.1.3
Notes
Lights help
Check you have received an estimated activation date for your Sky Broadband
You will receive a letter from us with your estimated activation date – if you have not yet received this letter, then don’t worry,
you are all set up and ready to use your Sky Broadband as soon as it is activated.
If you leave the Sky Router plugged in, the Internet light will go solid green when your Sky Broadband is activated, and you
should be able to go straight online, as you are all ready to go.
If you are switching to Sky Broadband from another Broadband provider
If you are switching to Sky Broadband from another Broadband provider, the Internet light will already be solid green, indicating
that there is Broadband on your phone line. We advise that you not install the Sky Router before your service has been migrated
to Sky – this is usually indicated by a drop in connection of between 10 minutes and two hours. When you are no longer able to
access your existing Broadband service, this usually means you have been migrated to Sky Broadband, and it is time to install
the Sky Router.
Check power light is solid green
If power light is not solid green, make sure the router is plugged in, and you are using the power cord supplied with.
Check Internet light is solid green
o If it is not solid green, make sure this is on or past your estimated Sky Broadband activation date
o Disconnect all telephones connected (at any socket) to the phone number that your Sky Broadband is on.
o If disconnecting all telephones worked, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your telephones and still have a solid
green Internet light.
Internet light is blinking amber
Your Sky Router is checking for a broadband connection. This can take several minutes, please be patient.
Check LAN light (Numbers 1 to 4) is lit
Make sure the Ethernet cable connections are secure at the router and at your computer. Be sure you are using the correct
cable (yellow Ethernet cable).

12. Wire Frame - Sky: Broadband CD
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WF_Sky_BroadbandCD
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Sky broadband Exit
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McAfee
information
Install McAfee
No thanks
6.0 Install Software
Continue remains disabled until the user has selected an ‘Install
McAfee’ option
If ‘Install McAfee’ is selected
Links to 6.1 McAfee
If ‘No thanks’ is selected
Links to 7.0 Install files
Notes
Install Software
1
Microsoft Internet Explorer 6
information
X
1

13. Wire Frame - Sky: Broadband CD
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WF_Sky_BroadbandCD
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Sky broadband Exit
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6.1 McAfee
Notes
McAfee
If installing McAfee please ensure you
uninstall your existing security
software. Having 2 security
applications running simultaneously
will seriously effect the performance of
your internet connection.
Please refer to the user manual which
accompanies your security software for
more information on how to do this
Make sure you launch the Sky Security
Centre to activate your Parental control
and Privacy settings, they are not
active until you have configured them
McAfee
information

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7.0 Install files
File information messages:
1. Installing help files
(Connection FAQ, Wireless FAQ, Router FAQ, Router Help,
DG834GT User Manual, Security FAQ, Browser FAQ)
2. Detecting browser
If no browser is installed
3a. Installing Microsoft Internet Explorer 6
OR
If a previous version of IE is installed
3b. Upgrading your browser to Microsoft Internet Explorer 6
If IE 6 is already installed or step 4 is completed successfully
4. Updating your browser with Sky Broadband settings
If installing McAfee (i.e. Selected yes in 6.0 and viewed 6.1)
5. Install McAfee
A Sky branded IE6 shortcut will be dropped onto the desktop and
a ‘Sky Broadband’ folder will be added to the start bar. The folder
will contain shortcuts to IE6 and the help files stored locally on
the computer
The updated IE6 will keep all the favourites and add sky favourites
TBC
‘Continue’ remains disabled until the software installation is
complete
Once all the files have been installed the link becomes enabled
and links to 7.1 Restart if Installed IE6 or upgraded to IE6
OR
Links to 8.0 Ready for internet if sky broadband has been
activated
OR
Links to 8.1 Not ready yet if sky broadband has not been
activated
Notes
1
2
Install files
Installing files for sky broadband;
This should only take a few moments
[file information] 1
2

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WF_Sky_BroadbandCD
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Sky broadband Exit
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7.0 Restart computer
Restarts your computer
Notes
1
Restart 1

16. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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8.0 Ready for internet
Links to 8.0.1 Wireless info
Closes the installer application
Notes
1
You’re ready to go online
Wireless connection info
This icon will be added to your
desktop, use it to connect to the
internet
Installation completed successfully
Sky broadband marketing information
1
Sky branded
IE6 icon
Finish
2
2

17. Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
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WF_Sky_BroadbandCD
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Sky broadband Exit
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8.0.1 Wireless info
Notes
Wireless info
Your wireless home network uses the latest type of secure encryption technology
available (WPA-PSK), making it very difficult for anyone to access your network, unless
they have access to your Wireless Settings.
The wireless settings you need in order to access Sky Broadband wirelessly through
your Sky Router are located on the bottom of your Sky Router, and also on a handy
Wireless Network Settings card that was included in the box with your router.
You will need these settings, no matter which type of wireless adapter you have
The settings are:
SSID – the name of your Wireless Network.
Wireless Network Key – also called ‘Passphrase’ or ‘WEP Key’, this is your password
The exact setup procedure varies depending on the wireless adapter device you are
using. In all cases, you will need to ensure the wireless adapter software has been
installed on the computer you wish to connect

18. Wire Frame - Sky: Broadband CD
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WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
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8.1 Not ready yet
Links to 8.0.1 Wireless info
Links to 5.1 Lights help
Links to 8.1.1 Check connections
Notes
1
2
3
You’re not ready to go online
Wireless connection info
Please double click the icon below from your
desktop to connect to the internet
For help about your internet connection Please
double click the icon below from your desktop
Check lights
Check connections
Sky broadband marketing information
1
Sky
branded
IE6 icon
Sky
branded
help icon
2
3

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Sky broadband Exit
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8.1.2 Check Connections
Once clicked the ‘Test connection’ process is repeated and
Links to 8.0 Ready for internet if sky broadband has been
activated
OR
Links to 8.1 Not ready yet if sky broadband has not been
activated
Notes
1
1
Connection diagram
Check your router is connected correctly

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Sky broadband Exit
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9.0 Exit
Notes
Before calling technical support please check you have
received a letter from us with your estimated activation date
and your sky broadband account is active
If you have not yet received this letter, then don’t worry, you
will receive it soon. Your computer is all set up and ready to
use Sky Broadband as soon as it is activated. Leave the Sky
Router plugged in and the Internet light will go solid green
when your Sky Broadband is activated, you should be able to
go online straight away
OK

21. Wire Frame - Sky: Broadband CD
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ExitContinue
Installation is not complete
Are you sure you want to exit the setup. If you exit now your Sky
broadband installation will not be complete.
Please select ‘Continue’ to resume setup or ‘Exit’ if you are sure you
want to quit the installation.
0.1 Exit setup
Links back to the previous page where the user clicked ‘Exit’
Quits the application
Notes
1
2
1 2