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Getting to the bottom of your customer's feedback with manual tagging
- 1. Getting to the bottom of your customer’s feedback! CustomerGauge Manual Tags Feature August 2012 logistics Communi CUSTOMER PRODUCT cation SERVICE LATE DAMAGE Returns Delivery
- 2. What is Manual Tagging? – This feature allows to manually classify customers / customers responses with words or phrases: – We call this a “Tag” – You can add as many tags as you like to a comment issue! – Later you can report on the Stock comments you tagged –
- 3. How does it work? – Manually add Tags against a customer record / comment in CustomerGauge – This will not modifying the survey respondent’s comment or self- select selection – Multiple Tags can be added against a customer response – Every customer response can be Tagged – To save time, you can also pick from a list of the previously used tags – Most commonly used tags are shown in larger sizes
- 4. Where can you find the Manual Tags option? The Manual Tags Option can be found on the customer categorization page
- 5. How to add a new Tag? New Tags can be added here (Please type and click on add for it to be saved) Or use this option to view and select from the list of previously added Tags Multiple Tags can be added one at a time for the same customer
- 6. Can you remove or change added Tags? An added Tag can be removed by clicking on the “Cross” button
- 7. Can you Edit Tags? • All added tags will automatically be considered as Level 2 and categorized as Private. • Tags can be edited in the Admin Section of the tool in Edit Tags Report • Tags can be given priority of importance (Level 1 or Level 2) or be placed under a particular Category
- 8. Admin Section -> Edit Tags This Columns shows whether the Tag is currently a Level 1 or Level 2 Click on the Edit This Columns option to modify shows the details Category under (Please see which the Tag falls refer next slide)
- 9. Editing Tags Change the position of the Tag (Level1/ Level2) here Add/Change the Category here
- 10. Where can you analyze added tags? 1) Tags Report
- 11. 2) Self Select Issues + Tags Report • Combines the self select issues and the Tags in one report
- 12. Who can use the Manual Tags option? • Add Tags Feature: Admin and Normal Users • Edit Tags Feature : Admin Users • Tags Feature can also be restricted by Role or to a single user* – *Role Feature available Q4 2012