Using our Innovation Framework, Accenture conducted a global study of government innovation. Mark Howard takes a look at Strategy one of the five pillars of innovation. Learn more: https://accntu.re/2JqSvxH

1. ACLOSER
LOOKAT
STRATEGY
UNLEASHING INNOVATION:

2. Using our Innovation Framework, Accenture conducted a
global study of government innovation. Here we focus on
the Strategy pillar:
STUDYING GOVERNMENT INNOVATION
Copyright © 2018 Accenture. All rights reserved. 2
IDEATION
STRATEGY
Recognizing the importance
of innovation. Strategically
advancing partnerships
externally and fostering
collaboration internally.
ABSORPTION EXECUTION IMPACT &
BENEFITS

3. WHAT HAVE WE
LEARNED ABOUT
WEAVING INNOVATION
INTO AN AGENCY’S
STRATEGY?

4. Copyright © 2018 Accenture. All rights reserved. 4
NEARLY EVERYONE AGREES
INNOVATION IS IMPORTANT
AGENCIES REPORT EXECS
SEE INNOVATION AS PART
OF THEIR DAY-TO-DAY AND
LEADERSHIP
RESPONSIBILITIES
90%
AGENCIES REPORT EMPLOYEES
SEE INNOVATION AS PART OF
THEIR DAY-TO-DAY
RESPONSIBILITIES
89%
AGENCIES RATE
INNOVATION AS
IMPORTANT CRITERION
FOR CAREER PROGRESSION
88%
AGENCIES HAVE CLEAR
DEFINITION OF “WHAT
INNOVATION IS”
90%
AGENCIES INCLUDE
INNOVATION IN
STRATEGIC PLAN
95%

5. But some leading practices emerging
NO SINGLE PATH TO SUCCESS
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49%
41%
56%
38%
49% 48%
40%
WHO IN YOUR AGENCY MANAGES INNOVATION THROUGHOUT THE PROCESS? (SELECT ALL)
Having different people oversee different parts of the innovation process showed up as a
key differentiator of the Innovation Leaders
Through the Senior
Leadership Team
Through partnering
with a third party
for our innovation
Different people oversee
the different parts of the
innovation process
Through all its
employees
Through the development
or section that is
integrating the innovation
Through an internal
R&D/Innovation
team or lab
INNOVATION LEADERS EVERYONE ELSEALL RESPONDENTS

6. When it comes to innovation, agencies are using a variety
of communications tactics
DIVERSE COMMUNICATION TACTICS
Copyright © 2018 Accenture. All rights reserved. 6
51% 51% 50%
40%
60%
41%43%
38%
Innovation Leaders are much more inclined towards dedicating time periodically to
discuss innovation and soliciting innovative ideas via email
We are discussing
our need to be
innovative with
external stakeholders
It is discussed at
staff meetings
Agency leadership
communicates their
desire for innovative ideas
We dedicate time
periodically to
discussing innovation
It is part of our
daily
conversations
Employees
regularly receive
emails soliciting
innovative ideas
There is an internal
website dedicated
to innovation
HOW AND WHERE DOES YOUR AGENCY COMMUNICATE THE NEED TO BE INNOVATIVE? (SELECT ALL)
65%
INNOVATION LEADERS EVERYONE ELSEALL RESPONDENTS

7. Agencies use external partnerships to support innovation
strategy in a wide variety of ways
Leaders stand out for their collaborations in two areas:
EVERYONE IS PARTNERING
LEADERS COLLABORATE IN SPECIFIC WAYS
Copyright © 2018 Accenture. All rights reserved. 7
Partnering for identifying priority
themes and building an innovation agenda
54%INNOVATION LEADERS
39%EVERYONE ELSE
Partnering for oversight and governance
54%INNOVATION LEADERS
37%EVERYONE ELSE

8. Emerging best practice: Analyze market trends to identify
priority themes and issues for agency’s innovation agenda
USE ANALYTICS TO GUIDE INNOVATION
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67%
INNOVATION
LEADERS
34%
EVERYONE
ELSE
USING ANALYTICS TO A GREAT EXTENT

9. READY TO IMPROVE
YOUR APPROACH?
FOLLOW THE LEADERS

10. ESTABLISH AN ECOSYSTEM APPROACH
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PARTNER on priority and agenda
setting as well as oversight and
governance
SEEK IDEAS from a wide range of
sources–particularly employees
DIFFUSE INNOVATION
Throughout the organization so that many
people are managing different parts of the
process

11. Copyright © 2018 Accenture. All rights reserved. 11
DON’T ASSIGN INNOVATION
ORCHESTRATE IT
No single person or team is
responsible for innovation–
it’s a team effort
EXECUTION TEAM
Focuses on implementing and scaling
individual projects deemed worthy of
investment
Composition will vary based on the innovation
being deployed
Should be held accountable for the specific
targets established
INNOVATION HUB
Manages a continuous process of generating
and testing ideas
Should be held accountable for the process,
not for the strict outputs or outcomes
1 Make communication
continuous and never
stop asking for ideas
2 Differentiate who
does what using
which resources:
3
Watch for more in our future discussion on the Absorption pillar

12. AUSTRALIA
UNITEDKINGDOM
SOUTHAFRICA
IRELAND GERMANY
ITALYFRANCE
UNITEDSTATES
BRAZIL
CANADA
In October 2017,
Accenture surveyed
591
METHODOLOGY
Copyright © 2018 Accenture. All rights reserved. 12
RESPONDENTS
From 10 countries

13. Respondents represented the following levels of government:
Copyright © 2018 Accenture. All rights reserved. 13
Respondents represented these segments within government:
38%
Local
38%
State/Regional/Provincial
24%
National/Federal
7%
Healthcare Payor (Health Insurance) – Public/Government
7%
Healthcare Provider – Public/Government Managed
86%
Public Service (other than Education) – Government Agency
METHODOLOGY

14. Government agency respondents
represented these functions:
Copyright © 2018 Accenture. All rights reserved. 14
15%
Centralized Administration
18%
Employment Services
11%
Policing/Justice
5%
Defense
18%
Social Services/
Welfare
14%
Revenue/Tax
8%
Pensions
8%
Border Services/Customs
3%
Other
METHODOLOGY

15. CONTACT
MARK HOWARD
Global Administration Segment Lead
Public Service, Accenture
ABOUT ACCENTURE
Accenture is a leading global professional services company, providing a broad range of services and
solutions in strategy, consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries and all business functions —
underpinned by the world’s largest delivery network —Accenture works at the intersection of
business and technology to help clients improve their performance and create sustainable value for
their stakeholders. With approximately 442,000 people serving clients in more than 120 countries,
Accenture drives innovation to improve the way the world works and lives.

16. FOR MORE
INFORMATION
VISIT US AT
www.Accenture.com/GovBackOffice