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INCLUSIVE FUTURE OF WORK: A CALL TO ACTION

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A guide for an inclusive future of work, where all workers have the motivation, means and opportunity to adapt to and thrive in the digital economy.

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INCLUSIVE FUTURE OF WORK: A CALL TO ACTION

  1. 1. INCLUSIVE FUTUREOF WORK: ACALLTO ACTION
  2. 2. INTELLIGENT TECHNOLOGIES BRING OPPORTUNITIES FORGROWTH 2 By 2022, AI alone could boost revenues by 38% and employment by 10%1 Copyright © 2018 Accenture. All rights reserved.
  3. 3. 3 WORKERSWILLNEED NEWSKILLSTOADAPT *Role complexity has been defined in accordance with the International Labor Organization’s (ILO) International Standard Classification Occupations (ISCO), which groups occupations across eight categorizations, and ILO Skill Levels. Less complex roles consist of routine activities and typically require only primary or secondary education. †Analysis conducted in Brazil, France, Germany, Japan, South Africa, UK and US. Represents the average likelihood of automation/augmentation. Workers in less complex roles are seven times more likely to spend a significant proportion of time on automatable activities vs. workers in more complex roles2† 7x SPEND MORE TIME ON AUTOMATABLE ACTIVITIES Workers in less complex roles* face a double disadvantage HAVE FEWER RESOURCES Workers in less complex roles have a more limited financial safety net,3 lower job security,4 lower proficiency in high-demand skills,5,6 and unequal access to training7 Copyright © 2018 Accenture. All rights reserved.
  4. 4. WEENVISION ANINCLUSIVE FUTUREOF WORK Workers of all skill levels have the motivation, means and opportunity to adapt to and thrive in the digital economy. 4Copyright © 2018 Accenture. All rights reserved.
  5. 5. 5 NEWSKILLING BENEFITSALL WORKERS Benefit from skillsets tailored to local demand, better access to opportunities and more appropriate job-fit WORKFORCE DEVELOPMENT ORGANIZATIONS Achieve improved outcomes for workers by strengthening employer relationships and increasing scale of learning opportunities EMPLOYERS Gain a deeper talent pool, reputational benefits and an improved scale of learning and training opportunities Copyright © 2018 Accenture. All rights reserved.
  6. 6. 6 SOLUTIONSPACESFORAN INCLUSIVEFUTUREOFWORK HOW CAN WE HELP WORKERS… ENVISION career pathways built on strengths and the confidence to get there EMPOWER themselves to pursue lifelong learning through mutual support, mentorship, and peer-to-peer learning EXPAND access to relevant learning inside and outside of work to future-proof skills EXPERIENCE new roles and add to work history by putting skills into practice Copyright © 2018 Accenture. All rights reserved.
  7. 7. 7 ENVISION MaptheJourney Helping workers ENVISION and mentally prepare for new career pathways by building the strengths, insight and confidence to get there EXPAND HORIZONS Enable workers to look beyond familiar roles, envision new career paths and seek new skills at any stage of life BUILD RESILIENCE Build confidence as well as mental and emotional resilience for transitioning to new or different career pathways INSPIRE ACTION Increase visibility of future career options and the means to get there Copyright © 2018 Accenture. All rights reserved.
  8. 8. 8 KASSIM UK, age 38 Assembly line worker for 10 years. Has young and growing family. MINDSET Hesitant. Unclear about path forward. ACTION HR helps identify options using CareerSherpa, a data-driven tool that proposes new opportunities, learning and potential contacts. OUTCOME Gains motivation to act. Has a tangible, achievable path. ONEWORKER’S JOURNEYIN2023 “WHATNOW“TO “HERE’SHOW” Copyright © 2018 Accenture. All rights reserved.
  9. 9. 9 EXPAND Future-ProofSkills Working to EXPAND access to relevant learning inside and outside of work to future-proof skills JUST-IN-TIME SKILLING Ensure new skilling is flexible and builds high-demand skills in line with both workers’ and employers’ interests and short and long-term needs ACCESS TO LEARNING Reframe the employer- employee relationship to include mutual investment of time and resources in the workers’ career growth SMOOTH TRANSITIONS Improves likelihood and speed of finding new work while still employed, rather than after job loss Copyright © 2018 Accenture. All rights reserved.
  10. 10. 10 TREVOR USA, age 51 Accounting clerk for 25+ years. Caught off-guard by need to transition. MINDSET Surprised. Scared of learning. ACTION Accesses online learning tool provided by employer skilling fund. Tracks credentials via blockchain. OUTCOME Transitions to sales role. Brings internal knowledge with him. WHENONWARDS MEANSUPWARDS ONEWORKER’S JOURNEYIN2023 Copyright © 2018 Accenture. All rights reserved.
  11. 11. 11 EXPERIENCE PutSkillsIntoPractice Enabling workers to EXPERIENCE new roles and add to work history by putting skills into practice NURTURE ADAPTABILITY Redesign roles to activate different types of skills, equipping workers with the expertise and growth mindset to pivot as needed TEST DRIVE OPPORTUNITIES Give workers firsthand insight into jobs and roles via real and virtual experiences, without interrupting income EXPAND TALENT POOL Help employers recognize and hire talent based on performance and potential rather than pedigree Copyright © 2018 Accenture. All rights reserved.
  12. 12. 12 RISHA India, age 28 Textile worker in a factory. Struggling to self-skill ahead of automation. MINDSET Anxious. Unaware of transferrable skills. ACTION Tests other jobs using XR. Expands factory-relevant technical skills via apprenticeship. OUTCOME Overcomes nerves. Transitions to new role through apprenticeship. ONEWORKER’S JOURNEYIN2023 CHOOSINGYOUR OWNADVENTURE Copyright © 2018 Accenture. All rights reserved.
  13. 13. 13 EMPOWER NetworkandGrow Ensuring workers feel EMPOWERED to pursue lifelong learning through mutual support, mentorship and peer-to-peer learning BUILD MUTUAL SUPPORT Enable workers to share the burden of learning, career objectives, and family and financial commitments SEED LEARNING HUBS Help workers learn with and from each other, develop new ways to skill and unlearn old habits—paying it forward to the community CREATE SOCIAL CAPITAL Improve visibility into local opportunities and strengthen place-based ties through new, diverse networks Copyright © 2018 Accenture. All rights reserved.
  14. 14. 14 ALICE Ireland, age 35 Member of the gig economy. Looking for a more stable job. MINDSET Exhausted. Overworked and unable to plan strategically. ACTION Explores entrepreneurial ideas thanks to support and networking from a blended community support group called WorkSpace. OUTCOME Launches start-up. Gives back to the group. ONEWORKER’S JOURNEYIN2023 PAYINGITFORWARD ANDGIVINGBACK Copyright © 2018 Accenture. All rights reserved.
  15. 15. 15 KEYPRINCIPLESTO DRIVECHANGE SHIFT THE CONVERSATION Have courageous conversations Look beyond today REIMAGINE WORK Pivot the workforce Shift from workforce planning to work planning RECOGNIZE INHERENT VALUE Build confidence and resilience Develop new talent pools Copyright © 2018 Accenture. All rights reserved.
  16. 16. JOINUSTOCREATE ANINCLUSIVE FUTUREOFWORK We are putting insight into action by piloting new skilling solutions in the US and UK. Contact us at CorporateCitizenship@Accenture.com to hear more! Copyright © 2018 Accenture. All rights reserved.
  17. 17. 17 1 Shook, E. & Knickrehm, M., Reworking the Revolution, Accenture, 2018. https://www.accenture.com/us- en/company-reworking-the-revolution-future-workforce 2 It’s Learning. Just Not As We Know It., Accenture, 2018. Analysis on Employment data from National Statistical Offices, ILO and O*Net Database. https://www.accenture.com/us-en/insights/future- workforce/transforming-learning 3 Gallie, D., Inanc, H., & Williams, M., The vulnerability of the low-skilled, Presented at ‘The low pay, low skill, and low income (LOPSI) Cross-cutting Workshop’, 26-27 Jun 2009, Milan, Italy. http://eprints.lse.ac.uk/46692/1/__libfile_REPOSITORY_Content_Williams,%20M_The%20vulnerability%20of %20the%20low-skilled_The%20vulnerability%20of%20the%20low-skilled%20(LSE%20RO).pdf 4 OECD (2012), Education at a Glance 2012: Highlights, OECD Publishing. https://doi.org/10.1787/eag_highlights-2012-11-en 5 OECD (2016), Skills Matter: Further Results from the Survey of Adult Skills, OECD Skills Studies, OECD Publishing, Paris. http://dx.doi.org/10.1787/9789264258051-en 6 PIAAC Expert Group in Problem Solving in Technology-Rich Environments, “PIAAC Problem Solving in Technology-Rich Environments: A Conceptual Framework”, OECD Education Working Papers, No. 36, 20 November 2009. http://dx.doi.org/10.1787/220262483674 7 OECD, “Putting faces to the jobs at risk of automation”, Policy Briefs on the Future of Work, March 2018. http://www.oecd.org/employment/Automation-policy-brief-2018.pdf REFERENCES Copyright © 2018 Accenture. All rights reserved.

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