2. Problem
The Droflas community faces a digital divide
issue characterized by disparities in access to
modern technology and digital skills. Low-
income areas near University Hill in Droflas
City experience limited access to the internet
and digital devices, resulting in educational,
employment, and social disadvantages for
residents.
3. Solution
The Digital Inclusion Action Plan is
a comprehensive and innovative
solution designed to bridge the
digital divide in the Droflas
community.
It is an ecosystem approach that aims
to create an inclusive, digitally
connected community.
It encompasses various
interconnected initiatives and
programs to ensure equitable access
to digital resources and opportunities
for Droflas city.
4. CATWOE analysis
Measures to bridge the
digital divide and improve
technological access
Customer
Residents like Sara and
her children Nahla and
Maha
Actors
The university, city
council, residents and
associated businesses
and organisations
Transformation Process Worldview
The importance of
bridging the digital divide
C A
T W
Droflas City Council
Owner Environmental Constraints
Economic conditions and
attitudes
O E
5. Stakeholder
Interaction
Model
This model illustrates how stakeholders
such as the Droflas City Council, local
businesses, the university, nonprofits,
internet service providers, residents, and
employers interact.
6. Transformatio
n Process Model
This model shows the flow of initiatives
and resources among components like
infrastructure development, digital
literacy programs, affordable technology
access, digital assistance centres,
feedback mechanisms, and resource
allocation.
7. Digital
Inclusion
Ecosystem
This model illustrates how physical
components (infrastructure, technology
access) and social elements (digital
literacy, community engagement)
interact to form a continuous cycle of
digital inclusion.
8. Challenges
Education
Provide access to digital
resources and digital
literacy programs
Employment
Enhance the
employability of residents
Essential Services
Poverty and
Inequality
Aid residents in accessing
healthcare and
government services
online
Create economic
opportunities through
technology and education
9. Solution overview
Physical and Digital
Infrastructure
Establishment of public wifi
hubs
Affordable Technology
Access
Subsidised device and
internet packages
Feedback Mechanisms
Continuous improvement
and adaptation
Digital Literacy
Programs
Community training centres
Collaboration with
Local Entities
Partnerships with
businesses and the
university
