Muhammad Abdullah Khan is seeking a career opportunity where he can utilize his skills and experience in customer service, administration, and human resources. He has over 5 years of work experience in roles such as Customer Care Executive at PTCL, Coordinator and Monitoring Officer at Secure Track, and internships in HR, administration, and operations at NADRA and KAPCO. Khan holds a BS in Management with a specialization in Human Resource Management from Federal Urdu University. He is proficient in Microsoft Office, accounting software, and has strong communication, interpersonal, and multitasking skills.

1. Muhammad Abdullah Khan
Flat No: 14,3rd floor, Hammyoun Plaza, street No: 5 Muhammadi Town,
Sohan, Islamabad Pakistan
+92 3436551107
+923336016927
abdullah1107@live.com
m.abdullah1107@gmail.com
» CareerObjective
My goal is to become associated with a company where I can utilize my skills and gain further experience
while enhancing the company’s productivity and reputation.
» Work Experience & Internship
Customer Care Executive
Pakistan Telecommunication Company Ltd (PTCL).
(An employee of Ask Development (Pvt) Ltd Islamabad
Under the contract of ptcl)
4th January 2016 to continuous….
Major Responsibilities included:
» To provide the troubleshooting, technical support, product information to the customers.
» To ensuring that customer issue are resolved swiftly & professionally in the line with
the agreed service level.
» Maintain the high level of customer satisfaction throughout the process,
» To provide problem resolution & complaint reference for future
correspondence to the customer
» Must be well organized, able to work with less/no supervision multitasking by
providing different customers with respective & different product information.
» Register all the complaints, query & suggestion of the customer in the system,
» Take complaint when needed & to avoided unnecessary complaints logging.
» Must provide first time resolution by taking owner ship of complaints/information.
Coordinator & Monitoring Officer (NORTH)
Secure Track (Pvt) Ltd Islamabad
1st
December 2014 to 8th
December 2015
Major Responsibilities included:
» Costumer support & Complaint Resolving
» Correspondences with vehicles owners
»Monitor fleet management system.
»Assigning the task against complaints.
» Monitor Vehicles
»Client Follow-up
» Email and Internet

2. Internee HR & Admin
NADRA PHQ (NTL) G/10-4, Islamabad
14th
July, 2014 to 29th
August, 2014
Major Responsibilities included:
 Contract management (VERISYS)
» Managing contract
» Dealing with correspondence,complaints and queries
» Preparing letters, presentations and reports
» Costumer support & Complaint Resolving (NADRA e-Shaulat)
» Email and Internet
Internee HR & OPPS
Kot Addu Power Company Limited (KAPCO)
25th
July,2012 To 07th
Sepember, 2102
Major Responsibilities included:
 KAPCO MedicalCenter(KMC)
 CS&OPPS
 Organization Development(OD)
» Prepare the Repertory Grades for Training needs.
» conduct the TNA determined training needs
» Maintain Records in Excel & Quick Book
» File management » Email and Internet
» Education
Federal Urdu University ofArts Science & Technology Islamabad (2010-2014)
Graduation = BS (HONS) MANAGEMENT
 Specialization=(HUMAN RESOURCE MENGMANT)
» Performance & Compensation Management
» Training & Development
» Recruitment & Selection
» Labor Relation Management
Al Rehman Collage ofcommerce KotAddu
»Intermediate from M.Garh (BISE D.G KHAN)
Matriculation
»With Science subjects 1st
Division from M.Garh (BISE D.G KHAN)
» Workshop& Seminar
» Attend one week workshop Accounting software Peachtree & QuickBooks
»Attend seminar on Economic development & I.T
»Attend seminar on Small & Medium entrepreneur (SME)
»Attend training on team building and team work
»Attend training on communication with impact

3. »Computer Skill
» Microsoft Office (word, Excel, Power Point)
» Peachtree & QuickBooks (Accounting Software)
» Communication Language
» English (Read & write)
»Urdu (National language)
»Saraiki (Native language)
» Other Skills
» Good Interpersonal and Communication skills
» Good Listening & Language Skills
» Multitasking & Self Motivated
» PersonalInformation
Farter’s Name: Atta Muhammad Khan
Date of Birth: 16-Janvary-1990
CNIC No: 32303-7455364-5
Religion: Islam
Domicile: MuzaffarGarh, Punjab, Pakistan.
Permanent Address Gurmani House, Kapco main road near T.point kot Addu,
District MuzaffarGarh, Punjab, Pakistan
» Membership & Socialwork
»Youth Parliament of Pakistan 50-B Bridge Colony,Lohare Cantt.Pakistan.
Membership No# PB-MZ-0014560
» Reference
» Will be provided on demand