Jenna is a flight attendant for an international carrier. In the summers, she is assigned to many flights with tourists on their first trans-Atlantic trip and many of them are unprepared for the rigors of travel. This is Jenna's least favorite flight because the passengers on the flight often get cranky and upset during the long hours over water and Jenna herself then ends up cranky and in a bad mood by the time they land overseas. What is Jenna experiencing? Personality irregularity Emotional contagion Negative scripting Mood management.