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Jenna is a flight attendant for an international carrier. In the summers, she is assigned to many
flights with tourists on their first trans-Atlantic trip and many of them are unprepared for the
rigors of travel. This is Jenna's least favorite flight because the passengers on the flight often get
cranky and upset during the long hours over water and Jenna herself then ends up cranky and in a
bad mood by the time they land overseas. What is Jenna experiencing? Personality irregularity
Emotional contagion Negative scripting Mood management

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