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Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 1
How we view Singapore society and the workplace as
they are today, and what we desire them to be
23 July 2015
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 2
Terms of Use
• All title, ownership rights and intellectual property rights in and relating to this document or any copies
thereof including but not limited to copyright, logos, names, trademarks, service marks, design, text,
images, concepts and themes are owned by aAdvantage Consulting Group Pte Ltd (“aAdvantage
Consulting”) and/or Barrett Values Centre (“BVC”). Any reproduction, transmission, publication,
performance, broadcast, alteration, hyperlink, creation of derivative works or other use in whole or in part
in any manner without the prior written consent of aAdvantage Consulting is strictly prohibited. The
content contained within this document may be referenced to only if credit is attributed to aAdvantage
Consulting, provided that the information cited is accurately represented and does not in any way
contradict the information provided in this document.
• You shall not use aAdvantage’s name, trademarks, service marks, logos, trade names and/or branding
without such aAdvantage’s prior written consent.
• This document contains general information only. aAdvantage Consulting are not, by means of this
document, rendering any professional advice or services. This document is not a substitute for such
professional advice or services, nor should it be used as a basis for any decision or action that may affect
your business. Before making any decision or taking any action that may affect your business, you should
consult a professional advisor. Whilst every care has been taken in compiling this document, aAdvantage
Consulting makes no representations or warranty (expressed or implied) about the accuracy, suitability,
reliability or completeness of the information for any purpose. aAdvantage Consulting or its employees
accept no liability to any party for any loss, damage or costs howsoever arising, whether directly or
indirectly from any action or decision taken (or not taken) as a result of any person relying on or otherwise
using this document or arising from any omission from it.
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 3
Barrett Values Centre
Powerful metrics that enable leaders to measure and manage cultures.
A global resource for the evolution of human consciousness
Key Stats
Founder: Richard Barrett
Since: 1997
Scale: Over 6000 organisation use CTT
assessments in 94 counties
Values Assessments for: Individuals,
Leaders (360°), Teams Corporations,
Governments, NGOs, Schools,
Communities and Nations
Global Network: 5000 Certified
Consultants
aAdvantage Consulting: From Vision to Results
Partnering
clients in achieving
impactful implementation and
seamless transformation for
sustainable growth.
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 5
Our Integrated Solutions
Single point-of-contact solution partner
• Strategic
• Implementation-
focused
• Results-driven
• Sustainable
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 6
Introduction
Maslow’s Needs to Barrett’s Consciousness
Know and
Understand
Physiological
Safety
Love & Belonging
Self-esteemAbraham Maslow
Know and
Understand
N e e d s C o n s c i o u s n e s s
Self-Actualization
Richard Barrett
Introduction
The Barrett Seven Levels of Consciousness
Selfless service Global sustainability
Making a positive difference in the
world
Strategic alliances and regional
partnerships
Finding meaning in existence Strong cohesive culture
Letting go of fears. Democratic processes and
continuous renewal
Feeling a sense of self-worth
Fear: I am not enough.
Institutional effectiveness
Bureaucracy, central control, elitism,
complacency, and apathy.
Feeling protected and loved
Fear: I am not loved enough.
Sense of belonging & social stability
Inequality, discrimination, intolerance,
hatred, and loneliness/isolation.
Satisfying physiological and survival
needs
Fear: I do not have enough.
Economic stability and citizen
security
Corruption, violence, poverty,
environmental pollution, and greed.
SelfinterestCommonGood
Personal National
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 8
Introduction
• 2,000 Singapore residents (Singapore Citizens & Permanent Residents)
were interviewed.
• Survey period: March to June 2015.
• Stratified quota sampling across Gender, Age, Housing Types across
constituencies.
• Data collection mainly through Face-to-Face Interviews and limited
Online Surveys (particularly for private households).
Methodology
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 9
Introduction
Respondent Profile (n=2000)
Age
65 and above,
192, (9.6%)
47-64 years,
695, (34.7%)
31-46 years,
597, (29.9%)
15-30 years,
516, (25.8%)
Housing Type
Landed Property
(incl. shop house)
154, (7.7%)
Private Apartment /
Condominium, 196,
(9.8%)
HDB 1-3 rooms,
396, (19.8%)
HDB 4-5 rooms
& Executive,
1,254, (62.7%)
Gender
Female,
1019,(51.0%)
Male,
981, (49.0%)
Employment Status
Employed: 63.4%
Unemployed: 36.6%
Survey Mode
Face-to-Face: 83.0%
Online: 17.0%
Residency Status
Singaporeans: 93.3%
PRs: 6.7%
Educational Qualifications
Primary School & Below: 13.1%
“O” Level, “N” Level, NITEC: 25.9%
“A” Level, Diploma: 19.9%
Degree & above: 41.1%
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 10
Introduction
Survey Questions
Respondents were asked the following five questions. For each question,
respondents were required to pick exactly 10 values and behaviours from a list
that:
SocietalOrganisational
1. Best reflect who you are.
2. Best reflect the Singapore society (Singaporeans
and PRs) today.
3. Best reflect what you desire of the Singapore
society (Singaporeans and PRs).
4. Best reflect your workplace today.
5. Best reflect what you desire in your workplace.
Personal
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 11
CTT National Assessments
Denmark
2008
Latvia
2007
Sweden
2009, 2010, 2011, 2012,
2013
Iceland
2008, 2010
Belgium
2010
UK
2012
Finland
2010, 2011
Switzerland
2011
France
2012, 2013
USA
2009, 2010, 2011
Australia
2009
Canada
2009
South Africa
2011
Bhutan
2007
Brazil
2010
Nigeria
2012
Argentina
2001**
Singapore
2012, 2015
United Arab Emirates
2012
South America
North America
Africa
Asia
Oceania
Europe
Venezuela
2010 **
Trinidad & Tobago
2012
** Not statistically valid
Italy
2012
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 12www.aadvantage-consulting.com
How Singapore Residents View the
Current and Desired Singapore
Society
Personal Values of Singapore Residents
Values/Behaviours L
family 2
responsibility 4
friendship 2
happiness 5
health 1
caring 2
honesty 5
compassion 7
positive attitude 5
respect 2
Values/Behaviours L
family 2
friendship 2
health 1
happiness 5
caring 2
honesty 5
responsibility 4
well-being (physical/
emotional/ mental/ spiritual)
6
respect 2
balance (home/work) 4
Level Personal Values 2012 Personal Values 2015
7
6
5
4
3
2
1
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Key observations
• Compassion and
positive attitude
now in top values
• This suggests a
positive shift from
self to others and a
more positive
outlook on life and
society.
Current Culture Singapore Society
Values/Behaviours L
kiasu1 (L) 1
competitive (L) 3
materialistic (L) 1
self-centred (L) 3
kiasi2 (L) 1
blame (L) 2
security 1
education opportunities 3
effective healthcare 1
peace 7
Entropy = 37%
Values/Behaviours L
kiasu1 (L) 1
competitive (L) 3
self-centred (L) 3
material needs 1
kiasi2 (L) 1
deteriorating values (L) 3
elitism (L) 3
blame (L) 2
uncertainty about the future (L) 1
security 1
Entropy = 41%
Level Current Values 2012 Current Values 2015
7
6
5
4
3
2
1
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Key observations
• Deteriorating values
and uncertainty
about the future
have been replaced
by education
opportunities,
effective healthcare
and peace.
• This is a positive
change but there are
still some
challenging limiting
behaviours that
people observe in
daily life.
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 15
Current Culture Singapore Society
Values/Behaviours L
kiasu1 (L) 1
competitive (L) 3
materialistic (L) 1
self-centred (L) 3
kiasi2 (L) 1
blame (L) 2
security 1
education opportunities 3
effective healthcare 1
peace 7
Entropy = 37%
Values/Behaviours L
kiasu1 (L) 1
competitive (L) 3
self-centred (L) 3
material needs 1
kiasi2 (L) 1
deteriorating values (L) 3
elitism (L) 3
blame (L) 2
uncertainty about the future (L) 1
security 1
Entropy = 41%
Level Current Values 2012 Current Values 2015
7
6
5
4
3
2
1
blame (L)
bureaucracy (L)
wasted resources (L)
corruption (L)
materialistic (L)
uncertainty about the
future (L)
conflict/ aggression (L)
crime/ violence (L)
unemployment (L)
short-term focus (L)
USA 2011
Entropy = 56%
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Cultural Entropy for Singapore
This table depicts the survey participants’ total votes for Current Culture potentially limiting values by level.
Potentially limiting values reflect the degree of disorder within a system and are found only at levels 1, 2 and 3.
Level Potentially Limiting Values (Votes) Cultural Entropy %
3
competitive (696)
self-centred (553)
deteriorating values (389)
elitism (357)
complacent (323)
wasted resources (233)
bureaucracy (225)
14% of total votes
2
blame (498)
discrimination (246)
not transparent (188)
inequality (178)
distrust (168)
tradition (111)
7% of total votes
1
kiasu (1134)
materialistic (616)
kiasi (538)
uncertainty about the future (262)
control (229)
short-term focus (204)
unemployment (124)
crime/ violence (79)
corruption (53)
terrorism (16)
16% of total votes
Total 7420 out of 20000 37% of total votes
Current
National
Entropy:
37%
Key observations
• List of all the
potentially limiting
values selected by
participants (total
votes in brackets)
• Values that show in
the top 10 are
marked in bold
Desired Culture Singapore Society
Values/Behaviours L
affordable housing 1
caring for the elderly 4
effective healthcare 1
compassion 7
quality of life 6
caring for the disadvantaged 4
peace 7
employment opportunities 1
caring for environment 6
concern for future
generations 7
Values/Behaviours L
affordable housing 1
caring for the elderly 4
effective healthcare 1
caring for the disadvantaged 4
compassion 7
concern for future generations 7
quality of life 6
equal opportunities 4
social responsibility 4
employment opportunities 1
Level Desired Values 2012 Desired Values 2015
7
6
5
4
3
2
1
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Key observations
• Singaporeans chose
Peace and Caring for
the Environment as
new values for the
desired culture.
• These are necessary
conditions for
sustained well-being
for all humanity.
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 18
Singapore NVA 2015: Values Jump
A value jump occurs when there are more votes for a value in the Desired Culture than in the Current Culture. Listed
below are the values with the largest increase in votes. The values in bold are represented in the Desired Culture.
Current Culture Votes Desired Culture Votes Jump
affordable housing 226 859 633
compassion 177 633 456
caring for the elderly 385 775 390
caring for the disadvantaged 178 519 341
integrity 63 377 314
care for environment 186 477 291
effective healthcare 433 716 283
respect 99 380 281
responsibility 102 353 251
equal opportunities 179 429 250
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 19www.aadvantage-consulting.com
Comparisons across Countries
(National)
Percentage of “Potentially Limiting Values and Behaviours” by
Countries
75
73 72
66
62 61 60 59
57 56
54
51
49
43 42 41
37
39
32
26
21
12
4
0
10
20
30
40
50
60
70
80
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 21
Sweden National Assessments (Current Culture)
Values L
unemployment (L) 1
bureaucracy (L) 3
uncertainty about the future
(L)
1
freedom of speech 4
wasted resources (L) 3
materialistic (L) 1
blame (L) 2
peace 7
short-term focus (L) 1
educational opportunities 3
Level 2012 (n=1000) 2013(n=1001) 2014 (n=1001)
7
6
5
4
3
2
1
Matches
6
Cultural
Entropy:
2012: 43%
2013: 47%
2014: 43%
Values L
unemployment (L) 1
bureaucracy (L) 3
freedom of speech 4
uncertainty about the future
(L)
1
materialistic (L) 1
wasted resources (L) 3
blame (L) 2
peace 7
crime/ violence (L) 1
educational opportunities 3
Values L
unemployment (L) 1
bureaucracy (L) 3
freedom of speech 4
uncertainty about the future
(L)
1
materialistic (L) 1
peace 7
wasted resources (L) 3
blame (L) 2
short-term focus (L) 1
educational opportunities 3
Blue = Appeared across studies P = Positive
L = Potentially Limiting
Legend
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 22
National Measurement – Start with Local Transformation
True citizen
engagement
Leadership
Development
School
Transformation
UK National Assessment 2012 (n=4000)
Values L
bureaucracy (L) 3
crime/ violence (L) 1
uncertainty about the future
(L)
1
corruption (L) 1
blame (L) 2
wasted resources (L) 3
media influence (L) 3
conflict/ aggression (L) 2
drugs/ alcohol (L) 1
apathy (L) 3
Values L
caring for the elderly 4
accountability 4
affordable housing 1
caring for the disadvantaged 4
employment opportunities 1
dependable public services 3
concern for future generations 7
effective healthcare 1
honesty 5
governmental effectiveness 3
Values L
caring 2
family 2
honesty 5
humour/ fun 5
friendship 2
fairness 5
compassion 7
independence 4
respect 2
Trust 5
Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC)
7
6
5
4
3
2
1
Cultural Entropy:
Current Culture
59%
Black Underline = PV & CC Orange = CC & DC P = Positive
Orange = PV, CC & DC Blue = PV & DC L = Potentially Limiting
Legend
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 24
Naprunum, Australia
• 60% increase in
employment
• 80% reduction in
children attending
‘safe house’
• 80% reduction in
adult domestic
violence
• 50% decrease in adult
court appearances
• Community owned
policy and programs
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 25
Cultural Transformation In Naprunum
Values/Behaviours L
community engagement 6
community ownership 4
leadership development 6
opportunity 4
working together 4
teamwork 4
belonging 2
positive attitude 5
confidence 3
hope 4
respect 2
Matches
3
Values/Behaviours L
blame (L) 2
confusion (L) 3
caution (L) 1
control (L) 1
information hoarding (L) 3
human rights 7
leadership development 6
working together 4
exploitation (L) 1
respect 2
Level 2011 CURRENT CULTURE 2014 CURRENT CULTURE
7
6
5
4
3
2
1
Blue =
Values Match
Entropy = 33% Entropy = 13%
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 26www.aadvantage-consulting.com
How Singapore Residents View the
Current and Desired Singapore
Workplace
Introduction
The Barrett Seven Levels of Organisational Consciousness
Service to humanity and societal contribution
Internal/External collaboration, community involvement
Sense of purpose & strong internal community
On-going improvement and employee participation
High performance systems and processes
Bureaucracy, hierarchy, confusion, and complacency.
Positive relationships that support organisation needs
Manipulation, blame, favouritism, and secrecy.
Financial viability and people safety
Control, greed, exploitation, and micro-management.
CommonGoodSelfinterest
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 28
Current Culture Singapore Workplace
Values/Behaviours L
customer satisfaction 2
teamwork 4
cost reduction (L) 1
brand image 3
balance (home/work) 4
long hours (L) 3
achievement 3
profit 1
results orientation 3
professionalism 3
Entropy = 20%
Values/Behaviours L
customer satisfaction 2
teamwork 4
cost reduction (L) 1
long hours (L) 3
brand image 3
results orientation 3
continuous improvement 4
accountability 4
continuous learning 4
hierarchy (L) 3
Entropy = 22%
Level Current Values 2012 Current Values 2015
7
6
5
4
3
2
1
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Key observations
• Balance (home /
work) now shows in
current culture
2015.
• This is a move in the
right direction but
long hours suggests
that others are still
unhappy and
stressed with their
work patterns
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 29
Desired Culture Singapore Workplace: 2015
Values/Behaviours L
balance (home/work) 4
employee recognition 2
teamwork 4
caring 2
coaching/ mentoring 6
employee engagement 5
cooperation 5
fairness 5
efficiency 3
respect 2
Values/Behaviours L
balance (home/work) 4
teamwork 4
employee recognition 2
employee fulfillment 6
continuous improvement 4
continuous learning 4
respect 2
staff engagement 5
coaching/ mentoring 6
leadership development 6
Level Desired Values 2012 Desired Values 2015
7
6
5
4
3
2
1
Level
7
6
5
4
3
2
1
Blue = Appeared in both 2012 and 2015 P = Positive
L = Potentially Limiting
Legend
Current Values 2015
Key observations
• People are calling for
more positive
relationships (level
2)
• They also want a
sense of workplace
cohesion and trust
(level 5)
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 30
Desired Culture Singapore Workplace (Across Age Groups)
Blue= Match across all age groups P = Positive
L = Potentially Limiting
Legend
Values/Behaviours L
balance (home/work) 4
employee recognition 2
teamwork 4
coaching/ mentoring 6
employee fulfillment 6
employee engagement 5
personal growth 4
professional growth 3
efficiency 3
respect 2
Level DC (15-30) DC (31-45) DC (46-64) DC (65 & above)
7
6
5
4
3
2
1
Values/Behaviours L
balance (home/work) 4
employee recognition 2
teamwork 4
caring 2
employee engagement 5
fairness 5
personal growth 4
cooperation 5
coaching/ mentoring 6
professionalism 3
positive attitude 5
Values/Behaviours L
balance (home/work) 4
teamwork 4
caring 2
employee recognition 2
cooperation 5
efficiency 3
fairness 5
respect 2
professionalism 3
encouragement 4
Values/Behaviours L
balance (home/work) 4
caring 2
cooperation 5
efficiency 3
employee recognition 2
respect 2
customer satisfaction 2
equality 4
fairness 5
initiative 4
teamwork 4
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 31www.aadvantage-consulting.com
What next?
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 32
Mass Individuation
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 33
From Singapore to the World – Big Picture Transformation
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 34
What next
Personal dialogue
Workplace dialogue
Societal dialogue
National dialogue
Global dialogue
Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 35
From vision to results
Vincent Ho, Director, aAdvantage Consulting
Email: vincent.ho@aadvantage-consulting.com
Tel: 6853 2658
For all queries on the survey and results, please contact:

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Singapore nva 2015 public slideshare_with_terms

  • 1. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 1 How we view Singapore society and the workplace as they are today, and what we desire them to be 23 July 2015
  • 2. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 2 Terms of Use • All title, ownership rights and intellectual property rights in and relating to this document or any copies thereof including but not limited to copyright, logos, names, trademarks, service marks, design, text, images, concepts and themes are owned by aAdvantage Consulting Group Pte Ltd (“aAdvantage Consulting”) and/or Barrett Values Centre (“BVC”). Any reproduction, transmission, publication, performance, broadcast, alteration, hyperlink, creation of derivative works or other use in whole or in part in any manner without the prior written consent of aAdvantage Consulting is strictly prohibited. The content contained within this document may be referenced to only if credit is attributed to aAdvantage Consulting, provided that the information cited is accurately represented and does not in any way contradict the information provided in this document. • You shall not use aAdvantage’s name, trademarks, service marks, logos, trade names and/or branding without such aAdvantage’s prior written consent. • This document contains general information only. aAdvantage Consulting are not, by means of this document, rendering any professional advice or services. This document is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a professional advisor. Whilst every care has been taken in compiling this document, aAdvantage Consulting makes no representations or warranty (expressed or implied) about the accuracy, suitability, reliability or completeness of the information for any purpose. aAdvantage Consulting or its employees accept no liability to any party for any loss, damage or costs howsoever arising, whether directly or indirectly from any action or decision taken (or not taken) as a result of any person relying on or otherwise using this document or arising from any omission from it.
  • 3. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 3 Barrett Values Centre Powerful metrics that enable leaders to measure and manage cultures. A global resource for the evolution of human consciousness Key Stats Founder: Richard Barrett Since: 1997 Scale: Over 6000 organisation use CTT assessments in 94 counties Values Assessments for: Individuals, Leaders (360°), Teams Corporations, Governments, NGOs, Schools, Communities and Nations Global Network: 5000 Certified Consultants
  • 4. aAdvantage Consulting: From Vision to Results Partnering clients in achieving impactful implementation and seamless transformation for sustainable growth.
  • 5. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 5 Our Integrated Solutions Single point-of-contact solution partner • Strategic • Implementation- focused • Results-driven • Sustainable
  • 6. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 6 Introduction Maslow’s Needs to Barrett’s Consciousness Know and Understand Physiological Safety Love & Belonging Self-esteemAbraham Maslow Know and Understand N e e d s C o n s c i o u s n e s s Self-Actualization Richard Barrett
  • 7. Introduction The Barrett Seven Levels of Consciousness Selfless service Global sustainability Making a positive difference in the world Strategic alliances and regional partnerships Finding meaning in existence Strong cohesive culture Letting go of fears. Democratic processes and continuous renewal Feeling a sense of self-worth Fear: I am not enough. Institutional effectiveness Bureaucracy, central control, elitism, complacency, and apathy. Feeling protected and loved Fear: I am not loved enough. Sense of belonging & social stability Inequality, discrimination, intolerance, hatred, and loneliness/isolation. Satisfying physiological and survival needs Fear: I do not have enough. Economic stability and citizen security Corruption, violence, poverty, environmental pollution, and greed. SelfinterestCommonGood Personal National
  • 8. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 8 Introduction • 2,000 Singapore residents (Singapore Citizens & Permanent Residents) were interviewed. • Survey period: March to June 2015. • Stratified quota sampling across Gender, Age, Housing Types across constituencies. • Data collection mainly through Face-to-Face Interviews and limited Online Surveys (particularly for private households). Methodology
  • 9. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 9 Introduction Respondent Profile (n=2000) Age 65 and above, 192, (9.6%) 47-64 years, 695, (34.7%) 31-46 years, 597, (29.9%) 15-30 years, 516, (25.8%) Housing Type Landed Property (incl. shop house) 154, (7.7%) Private Apartment / Condominium, 196, (9.8%) HDB 1-3 rooms, 396, (19.8%) HDB 4-5 rooms & Executive, 1,254, (62.7%) Gender Female, 1019,(51.0%) Male, 981, (49.0%) Employment Status Employed: 63.4% Unemployed: 36.6% Survey Mode Face-to-Face: 83.0% Online: 17.0% Residency Status Singaporeans: 93.3% PRs: 6.7% Educational Qualifications Primary School & Below: 13.1% “O” Level, “N” Level, NITEC: 25.9% “A” Level, Diploma: 19.9% Degree & above: 41.1%
  • 10. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 10 Introduction Survey Questions Respondents were asked the following five questions. For each question, respondents were required to pick exactly 10 values and behaviours from a list that: SocietalOrganisational 1. Best reflect who you are. 2. Best reflect the Singapore society (Singaporeans and PRs) today. 3. Best reflect what you desire of the Singapore society (Singaporeans and PRs). 4. Best reflect your workplace today. 5. Best reflect what you desire in your workplace. Personal
  • 11. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 11 CTT National Assessments Denmark 2008 Latvia 2007 Sweden 2009, 2010, 2011, 2012, 2013 Iceland 2008, 2010 Belgium 2010 UK 2012 Finland 2010, 2011 Switzerland 2011 France 2012, 2013 USA 2009, 2010, 2011 Australia 2009 Canada 2009 South Africa 2011 Bhutan 2007 Brazil 2010 Nigeria 2012 Argentina 2001** Singapore 2012, 2015 United Arab Emirates 2012 South America North America Africa Asia Oceania Europe Venezuela 2010 ** Trinidad & Tobago 2012 ** Not statistically valid Italy 2012
  • 12. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 12www.aadvantage-consulting.com How Singapore Residents View the Current and Desired Singapore Society
  • 13. Personal Values of Singapore Residents Values/Behaviours L family 2 responsibility 4 friendship 2 happiness 5 health 1 caring 2 honesty 5 compassion 7 positive attitude 5 respect 2 Values/Behaviours L family 2 friendship 2 health 1 happiness 5 caring 2 honesty 5 responsibility 4 well-being (physical/ emotional/ mental/ spiritual) 6 respect 2 balance (home/work) 4 Level Personal Values 2012 Personal Values 2015 7 6 5 4 3 2 1 Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend Key observations • Compassion and positive attitude now in top values • This suggests a positive shift from self to others and a more positive outlook on life and society.
  • 14. Current Culture Singapore Society Values/Behaviours L kiasu1 (L) 1 competitive (L) 3 materialistic (L) 1 self-centred (L) 3 kiasi2 (L) 1 blame (L) 2 security 1 education opportunities 3 effective healthcare 1 peace 7 Entropy = 37% Values/Behaviours L kiasu1 (L) 1 competitive (L) 3 self-centred (L) 3 material needs 1 kiasi2 (L) 1 deteriorating values (L) 3 elitism (L) 3 blame (L) 2 uncertainty about the future (L) 1 security 1 Entropy = 41% Level Current Values 2012 Current Values 2015 7 6 5 4 3 2 1 Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend Key observations • Deteriorating values and uncertainty about the future have been replaced by education opportunities, effective healthcare and peace. • This is a positive change but there are still some challenging limiting behaviours that people observe in daily life.
  • 15. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 15 Current Culture Singapore Society Values/Behaviours L kiasu1 (L) 1 competitive (L) 3 materialistic (L) 1 self-centred (L) 3 kiasi2 (L) 1 blame (L) 2 security 1 education opportunities 3 effective healthcare 1 peace 7 Entropy = 37% Values/Behaviours L kiasu1 (L) 1 competitive (L) 3 self-centred (L) 3 material needs 1 kiasi2 (L) 1 deteriorating values (L) 3 elitism (L) 3 blame (L) 2 uncertainty about the future (L) 1 security 1 Entropy = 41% Level Current Values 2012 Current Values 2015 7 6 5 4 3 2 1 blame (L) bureaucracy (L) wasted resources (L) corruption (L) materialistic (L) uncertainty about the future (L) conflict/ aggression (L) crime/ violence (L) unemployment (L) short-term focus (L) USA 2011 Entropy = 56% Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend
  • 16. Cultural Entropy for Singapore This table depicts the survey participants’ total votes for Current Culture potentially limiting values by level. Potentially limiting values reflect the degree of disorder within a system and are found only at levels 1, 2 and 3. Level Potentially Limiting Values (Votes) Cultural Entropy % 3 competitive (696) self-centred (553) deteriorating values (389) elitism (357) complacent (323) wasted resources (233) bureaucracy (225) 14% of total votes 2 blame (498) discrimination (246) not transparent (188) inequality (178) distrust (168) tradition (111) 7% of total votes 1 kiasu (1134) materialistic (616) kiasi (538) uncertainty about the future (262) control (229) short-term focus (204) unemployment (124) crime/ violence (79) corruption (53) terrorism (16) 16% of total votes Total 7420 out of 20000 37% of total votes Current National Entropy: 37% Key observations • List of all the potentially limiting values selected by participants (total votes in brackets) • Values that show in the top 10 are marked in bold
  • 17. Desired Culture Singapore Society Values/Behaviours L affordable housing 1 caring for the elderly 4 effective healthcare 1 compassion 7 quality of life 6 caring for the disadvantaged 4 peace 7 employment opportunities 1 caring for environment 6 concern for future generations 7 Values/Behaviours L affordable housing 1 caring for the elderly 4 effective healthcare 1 caring for the disadvantaged 4 compassion 7 concern for future generations 7 quality of life 6 equal opportunities 4 social responsibility 4 employment opportunities 1 Level Desired Values 2012 Desired Values 2015 7 6 5 4 3 2 1 Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend Key observations • Singaporeans chose Peace and Caring for the Environment as new values for the desired culture. • These are necessary conditions for sustained well-being for all humanity.
  • 18. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 18 Singapore NVA 2015: Values Jump A value jump occurs when there are more votes for a value in the Desired Culture than in the Current Culture. Listed below are the values with the largest increase in votes. The values in bold are represented in the Desired Culture. Current Culture Votes Desired Culture Votes Jump affordable housing 226 859 633 compassion 177 633 456 caring for the elderly 385 775 390 caring for the disadvantaged 178 519 341 integrity 63 377 314 care for environment 186 477 291 effective healthcare 433 716 283 respect 99 380 281 responsibility 102 353 251 equal opportunities 179 429 250
  • 19. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 19www.aadvantage-consulting.com Comparisons across Countries (National)
  • 20. Percentage of “Potentially Limiting Values and Behaviours” by Countries 75 73 72 66 62 61 60 59 57 56 54 51 49 43 42 41 37 39 32 26 21 12 4 0 10 20 30 40 50 60 70 80
  • 21. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 21 Sweden National Assessments (Current Culture) Values L unemployment (L) 1 bureaucracy (L) 3 uncertainty about the future (L) 1 freedom of speech 4 wasted resources (L) 3 materialistic (L) 1 blame (L) 2 peace 7 short-term focus (L) 1 educational opportunities 3 Level 2012 (n=1000) 2013(n=1001) 2014 (n=1001) 7 6 5 4 3 2 1 Matches 6 Cultural Entropy: 2012: 43% 2013: 47% 2014: 43% Values L unemployment (L) 1 bureaucracy (L) 3 freedom of speech 4 uncertainty about the future (L) 1 materialistic (L) 1 wasted resources (L) 3 blame (L) 2 peace 7 crime/ violence (L) 1 educational opportunities 3 Values L unemployment (L) 1 bureaucracy (L) 3 freedom of speech 4 uncertainty about the future (L) 1 materialistic (L) 1 peace 7 wasted resources (L) 3 blame (L) 2 short-term focus (L) 1 educational opportunities 3 Blue = Appeared across studies P = Positive L = Potentially Limiting Legend
  • 22. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 22 National Measurement – Start with Local Transformation True citizen engagement Leadership Development School Transformation
  • 23. UK National Assessment 2012 (n=4000) Values L bureaucracy (L) 3 crime/ violence (L) 1 uncertainty about the future (L) 1 corruption (L) 1 blame (L) 2 wasted resources (L) 3 media influence (L) 3 conflict/ aggression (L) 2 drugs/ alcohol (L) 1 apathy (L) 3 Values L caring for the elderly 4 accountability 4 affordable housing 1 caring for the disadvantaged 4 employment opportunities 1 dependable public services 3 concern for future generations 7 effective healthcare 1 honesty 5 governmental effectiveness 3 Values L caring 2 family 2 honesty 5 humour/ fun 5 friendship 2 fairness 5 compassion 7 independence 4 respect 2 Trust 5 Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 Cultural Entropy: Current Culture 59% Black Underline = PV & CC Orange = CC & DC P = Positive Orange = PV, CC & DC Blue = PV & DC L = Potentially Limiting Legend
  • 24. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 24 Naprunum, Australia • 60% increase in employment • 80% reduction in children attending ‘safe house’ • 80% reduction in adult domestic violence • 50% decrease in adult court appearances • Community owned policy and programs
  • 25. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 25 Cultural Transformation In Naprunum Values/Behaviours L community engagement 6 community ownership 4 leadership development 6 opportunity 4 working together 4 teamwork 4 belonging 2 positive attitude 5 confidence 3 hope 4 respect 2 Matches 3 Values/Behaviours L blame (L) 2 confusion (L) 3 caution (L) 1 control (L) 1 information hoarding (L) 3 human rights 7 leadership development 6 working together 4 exploitation (L) 1 respect 2 Level 2011 CURRENT CULTURE 2014 CURRENT CULTURE 7 6 5 4 3 2 1 Blue = Values Match Entropy = 33% Entropy = 13%
  • 26. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 26www.aadvantage-consulting.com How Singapore Residents View the Current and Desired Singapore Workplace
  • 27. Introduction The Barrett Seven Levels of Organisational Consciousness Service to humanity and societal contribution Internal/External collaboration, community involvement Sense of purpose & strong internal community On-going improvement and employee participation High performance systems and processes Bureaucracy, hierarchy, confusion, and complacency. Positive relationships that support organisation needs Manipulation, blame, favouritism, and secrecy. Financial viability and people safety Control, greed, exploitation, and micro-management. CommonGoodSelfinterest
  • 28. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 28 Current Culture Singapore Workplace Values/Behaviours L customer satisfaction 2 teamwork 4 cost reduction (L) 1 brand image 3 balance (home/work) 4 long hours (L) 3 achievement 3 profit 1 results orientation 3 professionalism 3 Entropy = 20% Values/Behaviours L customer satisfaction 2 teamwork 4 cost reduction (L) 1 long hours (L) 3 brand image 3 results orientation 3 continuous improvement 4 accountability 4 continuous learning 4 hierarchy (L) 3 Entropy = 22% Level Current Values 2012 Current Values 2015 7 6 5 4 3 2 1 Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend Key observations • Balance (home / work) now shows in current culture 2015. • This is a move in the right direction but long hours suggests that others are still unhappy and stressed with their work patterns
  • 29. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 29 Desired Culture Singapore Workplace: 2015 Values/Behaviours L balance (home/work) 4 employee recognition 2 teamwork 4 caring 2 coaching/ mentoring 6 employee engagement 5 cooperation 5 fairness 5 efficiency 3 respect 2 Values/Behaviours L balance (home/work) 4 teamwork 4 employee recognition 2 employee fulfillment 6 continuous improvement 4 continuous learning 4 respect 2 staff engagement 5 coaching/ mentoring 6 leadership development 6 Level Desired Values 2012 Desired Values 2015 7 6 5 4 3 2 1 Level 7 6 5 4 3 2 1 Blue = Appeared in both 2012 and 2015 P = Positive L = Potentially Limiting Legend Current Values 2015 Key observations • People are calling for more positive relationships (level 2) • They also want a sense of workplace cohesion and trust (level 5)
  • 30. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 30 Desired Culture Singapore Workplace (Across Age Groups) Blue= Match across all age groups P = Positive L = Potentially Limiting Legend Values/Behaviours L balance (home/work) 4 employee recognition 2 teamwork 4 coaching/ mentoring 6 employee fulfillment 6 employee engagement 5 personal growth 4 professional growth 3 efficiency 3 respect 2 Level DC (15-30) DC (31-45) DC (46-64) DC (65 & above) 7 6 5 4 3 2 1 Values/Behaviours L balance (home/work) 4 employee recognition 2 teamwork 4 caring 2 employee engagement 5 fairness 5 personal growth 4 cooperation 5 coaching/ mentoring 6 professionalism 3 positive attitude 5 Values/Behaviours L balance (home/work) 4 teamwork 4 caring 2 employee recognition 2 cooperation 5 efficiency 3 fairness 5 respect 2 professionalism 3 encouragement 4 Values/Behaviours L balance (home/work) 4 caring 2 cooperation 5 efficiency 3 employee recognition 2 respect 2 customer satisfaction 2 equality 4 fairness 5 initiative 4 teamwork 4
  • 31. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 31www.aadvantage-consulting.com What next?
  • 32. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 32 Mass Individuation
  • 33. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 33 From Singapore to the World – Big Picture Transformation
  • 34. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 34 What next Personal dialogue Workplace dialogue Societal dialogue National dialogue Global dialogue
  • 35. Copyright © aAdvantage Consulting 2015. All Intellectual Property Reserved. 35 From vision to results Vincent Ho, Director, aAdvantage Consulting Email: vincent.ho@aadvantage-consulting.com Tel: 6853 2658 For all queries on the survey and results, please contact: