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Simply Irresistible: Engaging the 21st Century Workforce

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Josh Bersin's keynote presentation on the Simply Irresistible Organization, a new and expanded way of thinking about employee engagement and building a people-centric company.

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Simply Irresistible: Engaging the 21st Century Workforce

  1. Simply Irresistible Josh Bersin Principal and Founder, Bersin by Deloitte Engaging the 21st century workforce
  2. Copyright © 2014 Deloitte Development LLC. All rights reserved.1 Simply Irresistible
  3. Copyright © 2014 Deloitte Development LLC. All rights reserved.2 Simply Irresistible
  4. Copyright © 2014 Deloitte Development LLC. All rights reserved.3 Simply Irresistible Wealth concentrated at top Technology and skills drive value Accelerated obsolescence of skills Wide variation in performance Global economic growth – but
  5. Copyright © 2014 Deloitte Development LLC. All rights reserved.4 Simply Irresistible 2015 Global Human Capital Trends % of Organizations Rating Issue Urgent or Important No Improvement Further Progressed Emerging and huge Getting Worse
  6. Copyright © 2014 Deloitte Development LLC. All rights reserved.5 Simply Irresistible 1 Global leadership 2 Engagement and retention 3 The overwhelmed employee 4 Skills of HR Top global talent challenges
  7. Copyright © 2014 Deloitte Development LLC. All rights reserved.6 Simply Irresistible Only13% of employees worldwide are highly engaged -Gallup Engagement still startlingly low
  8. Copyright © 2014 Deloitte Development LLC. All rights reserved.7 Simply Irresistible 71% say business should do more to improve living standards 20% trust business leaders to make ethical, honest decisions 78% say innovation influences employer choice 61% think management is the biggest barrier to innovation 75% say their organization could do more to create future leaders Millennials aren’t looking for a career – They’re looking for an experience. The Millennial mindset The Millennial Survey 2014 by Deloitte 7,800 respondents in 28 countries
  9. Copyright © 2014 Deloitte Development LLC. All rights reserved.8 Simply Irresistible Soul
  10. Copyright © 2014 Deloitte Development LLC. All rights reserved.9 Simply Irresistible Passion and purpose
  11. Copyright © 2014 Deloitte Development LLC. All rights reserved.10 Simply Irresistible
  12. Copyright © 2014 Deloitte Development LLC. All rights reserved.11 Simply Irresistible The overwhelmed employee
  13. Copyright © 2014 Deloitte Development LLC. All rights reserved.12 Simply Irresistible Complexity On The Rise 2015 Deloitte Global Human Capital Trends, n=3,200, Organizations > 1,000 employees
  14. Copyright © 2014 Deloitte Development LLC. All rights reserved.13 Simply Irresistible New Solutions: Design Thinking
  15. Copyright © 2014 Deloitte Development LLC. All rights reserved.14 Simply Irresistible • Lean organization – remove layers and spans, implement shared services • FastWorks – use “Lean Startup” to start with customers and iterate in product design and development • Leadership – Simplification is not a program or initiative, it is core to GE’s strategy • Culture – focus on “the right things” not “more with less” and change the performance management process • GE’s Five Beliefs: 1. Customers determine our success, 2. Stay lean to go fast, 3. Learn and adapt to win, 4. Empower and inspire each other, 5. Deliver results in an uncertain world Simplicity at GE
  16. Copyright © 2014 Deloitte Development LLC. All rights reserved.15 Simply Irresistible Importance of Culture 95% of candidates believe culture is more important than compensation <5% of candidates value compensation over culture
  17. Copyright © 2014 Deloitte Development LLC. All rights reserved.16 Simply Irresistible How Is Culture Created? Culture Actions and Behavior of Leaders What Leaders Pay Attention To What is Rewarded and Punished Allocation of Attention & Resources Leaders Lizz Pellet, Fellow Johns Hopkins University Felix Global Corporation©
  18. Copyright © 2014 Deloitte Development LLC. All rights reserved.17 Simply Irresistible 8 Keys of Organizational Culture Deloitte Research, with U of Michigan Has Found Courage Commitment Inclusion Shared Beliefs Collective Focus Risk & Governance External Orientation Change & Innovation DIFFERENTIATING CORE Source: Deloitte Consulting LLP, Culture Fit Model
  19. Copyright © 2014 Deloitte Development LLC. All rights reserved.18 Simply Irresistible The New Work Environment Open Offices Gourmet Food Free Laundry Couches Nap Rooms Fitness Classes Casual Clothes Games and Fun Work Wherever you want Bring your Pet
  20. Copyright © 2014 Deloitte Development LLC. All rights reserved.19 Simply Irresistible
  21. Copyright © 2014 Deloitte Development LLC. All rights reserved.20 Simply Irresistible The Simply Irresistible Organization©
  22. Copyright © 2014 Deloitte Development LLC. All rights reserved.21 Simply Irresistible Meaningful work Hands-on management Incredible work environment Growth opportunity Trust in leadership The Simply Irresistible Organization©
  23. Copyright © 2014 Deloitte Development LLC. All rights reserved.22 Simply Irresistible Meaningful work
  24. Copyright © 2014 Deloitte Development LLC. All rights reserved.23 Simply Irresistible Autonomy and freedom to contribute Select the right fit Small empowered teams Time for slack Meaningful work
  25. Copyright © 2014 Deloitte Development LLC. All rights reserved.24 Simply Irresistible Hands-on management
  26. Copyright © 2014 Deloitte Development LLC. All rights reserved.25 Simply Irresistible Clear and transparent goals Coaching not evaluation Invest in development of managers Agile performance management Hands-on management
  27. Copyright © 2014 Deloitte Development LLC. All rights reserved.26 Simply Irresistible Regular feedback Strength-based assessment Coaching and development Time for a change Modern performance management
  28. Copyright © 2014 Deloitte Development LLC. All rights reserved.27 Simply Irresistible Science Behind Performance Management Status Certainty Autonomy Relatedness Fairness
  29. Copyright © 2014 Deloitte Development LLC. All rights reserved.28 Simply Irresistible Incredible work environment
  30. Copyright © 2014 Deloitte Development LLC. All rights reserved.29 Simply Irresistible Incredible Work Environment Flexibility Humanistic workplace Culture of recognition Inclusion and diversity
  31. Copyright © 2014 Deloitte Development LLC. All rights reserved.30 Simply Irresistible Growth opportunities
  32. Copyright © 2014 Deloitte Development LLC. All rights reserved.31 Simply Irresistible Training and support on the job Career and talent mobility Dynamic self-directed learning High-impact learning culture Growth opportunities
  33. Copyright © 2014 Deloitte Development LLC. All rights reserved.32 Simply Irresistible Trust in leadership
  34. Copyright © 2014 Deloitte Development LLC. All rights reserved.33 Simply Irresistible Mission and purpose Investment in people Transparency Inspiration Trust in leadership
  35. Copyright © 2014 Deloitte Development LLC. All rights reserved.34 Simply Irresistible Glassdoor Data Looks Worse Category All Company Ratings Approve of CEO: 65% Company Ratings: 3.1 Senior Leadership: 2.8 Career Opportunities: 2.9 Culture: 3.1 Work-Life Balance 3.2 Would recommend their employer to a friend 54% Barely a C!
  36. Copyright © 2014 Deloitte Development LLC. All rights reserved.35 Simply Irresistible 35 Ratings of Senior Leadership %RecommendtoFriend Most Highly Correlated Factors: Feelings about Senior Leadership, Career Opportunities, and “Culture and Values
  37. Copyright © 2014 Deloitte Development LLC. All rights reserved.36 Simply Irresistible Becoming irresistible
  38. Copyright © 2014 Deloitte Development LLC. All rights reserved.37 Simply Irresistible Becoming irresistible Meaningful Work Hands-On Management Incredible Work Environment Growth Opportunity Trust in Leadership Autonomy Clear and Transparent Goals Flexibility Training and support on the job Mission and Purpose Select to Fit Coaching not Evaluation Humanistic Workplace Facilitated Talent Mobility Continuous Investment in People Small, Empowered Teams Investment in Development of Mgt. Culture of Recognition Self-Directed, Dynamic Learning Transparency and Honesty Time for Slack Agile Performance Management Inclusive, Diverse Work Environment High Impact Learning Culture Inspiration
  39. Copyright © 2014 Deloitte Development LLC. All rights reserved.38 Simply Irresistible Implementing the Irresistible Organization Strategy Assess Engagement (Use the Five Elements) Define your Culture Collect Feedback (Frequently & Real Time) Communicate w/Management & Take Action
  40. Copyright © 2014 Deloitte Development LLC. All rights reserved.39 Simply Irresistible Where is the Engagement Market Going? Annual Engagement Survey (Annual) Annual Survey Analysis and Report Anonymous Just as we monitor and encourage customers to give us constant feedback, so will we encourage and welcome employees to discuss anything that concerns them in the workplace. Pulse Surveys (Periodic) Frequent Feedback Surveys Standard Questions Typically anonymous Employee Sentiment Analysis (Always on) Everyone has access Open feedback Social and sharable Anything goes! You may be public or not
  41. Copyright © 2014 Deloitte Development LLC. All rights reserved.40 Simply Irresistible Organizations… as Irresistible as Cupcakes
  42. Watch for the Simply Irresistible Research jbersin@deloitte.com @josh_bersin @bersin
  43. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication. As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2014 Deloitte Development LLC. All rights reserved. 36 USC 220506 Member of Deloitte Touche Tohmatsu Limited

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