2. Introduction
• What is the importance of
information?
• What is the effect of incomplete
Information?
3.
4. Which are Important points to
improve communication skills?
1. Communication skills = 10% words
+ 30% (tone +tuning) + 60% body
language.
• What is tone?
• What is tuning?
• What is body language ?
• What is miss communication?
5. Which are Important points to
improve communication skills?
1. Confidence
2. Enthusiasm (Zeal)
3. Clear objective / Aim
4. Self prepared script
5. Subject matter
6. Effective start
7. Clear voice
6. Which are Important points to
improve communication skills?
08. Speed
09. Logical presentation
10. Audience
11. Local language
12. Effective end
13. Time limit
14. Prayer
8. (1) Effective Speaking
(A) DAILY SPEAKING:
Remember the person to whom you are
talking
Don’t put hands in your pocket while
talking to senior in a non-casual manner
Don’t chew anything when you talk
Avoid playing with a pen or any object
Look at the person, not away from him
Do take off your sunglasses
Remain as NORMAL as you can
10. Always try to understand the
audience.
Keep in mind the number of
people male-female mix
Determine the general attitude of
the audience to the topic.
Analyze the mood of the audience
[a] Good Presentation :
11. Determine the audience
understanding of the subject.
Preview the main points
Limit the speech to three or four
main points.
In a large presentation include
previews and summary of major
points.
12. Use visual aids to show how
things look, work and relate to
one another.
Use visual Aids to highlight
information and create interest.
Select appropriate visual Aids
Limit visual as per main point
Make sure equipments works
[b] Visual Aids :
13. Establish eye contact
Speak clearly
Do not go to fast
Be sure every one hear
Speak in your natural style.
Stand up straight
Use gesture in natural appropriate way
Encourage question
Respond to question without being side
track
[c] Delivery :
14. Fear of writing
Visualize your audience
Create a productive environment
Make an outline or notes
Just start
Write the middle first
Give orders
Say thing directly
Adopt a tone of confidence about what
you say
(2) Effective Writing
15. Look beyond the speaker style by
asking yourself what the speakers
knows that you do not.
Hold your rebuttal until you have
heard the total message
Listen for the central theme
Keep an open Mind
(3) Effective Listening
16. Fight distraction by closing doors,
turning off radios and T.V.
Make meaningful notes that are
brief and to the point.
Stay ahead of the speaker by
anticipating what will be said next.
Evaluate and criticize the content
not the speakers.
17. Remove all distractions like T.V. Radio etc.
Ensure proper lighting
Don’t make the surrounding too
comfortable
Read twice for better understanding
When you don’t have the meaning
of any word, use the dictionary, do not make
assumptions.
(4) Effective Reading
30. What are the internal and external communication?
The difference between the two forms of
communication is the environment in which they
happen. Internal communication is an exchange of
ideas and information within the organization.
External communication is the exchange of
information that happens outside the organization.
31. Internal Communication
is between two members of the same organisations.
Example: communication between departments, notices and
circulars to workers, signboards and labels inside factories
and offices etc.
32. External communication
is between the organization and other organizations or
individuals. Example: orders of goods to suppliers,
advertising of products, sending customers messages about
delivery, offers etc.
33.
34.
35. Are You Job-Ready?
Expert Writing Techniques
Workplace Digital Savvy
The Latest Job-Search
Résumé-Building Skills
36. Succeeding in the Social
and Mobile Workplace
Mastering the Tools for Success in the
Twenty-First-Century Workplace
What are the tools?
38. Strong Communication Skills: Your
Key to Success
The Digital Revolution: Why Communication Skills
Matter More Than Ever
Messages travel instantly to distant locations,
reaching potentially huge audiences.
Work team members can collaborate across vast
distances.
Social media are playing an increasingly prominent
role in business.
39. The Digital Revolution: Why Communication
Skills
Matter More Than Ever
Information technology, mobile devices, and social media have transformed the
workplace.
Social media are playing an increasingly prominent role in business.
Hyper-connected world, writing matters more than ever.
Hiring standards are increasing to twenty-first-century skills that
include analytical thinking, teamwork, and multimedia-savvy communication.
40. Pew Research found that 90 percent of the
Americans polled consider communication
the No. 1 skill for a successful life.
In a PayScale study, 44 percent of bosses
felt new graduates lacked writing skills as
well as critical-thinking and problem-
solving skills (60 percent).
41. Communication and
Employability.
An analysis of 2.3 million LinkedIn profiles revealed that oral and written
communication skills were by a large margin the top skill set sought, followed by
organization, teamwork, and punctuality.
Recruiters will closely examine your online persona to learn about your
communication skills and professionalism.
Even in technical fields such as accounting and information technology, you will need
strong communication skills.
A recruiter in the high-tech industry explains, “Communication is KEY. You can have
all the financial tools, but if you can’t communicate your point clearly, none of it will
matter.”
42. Writing is in Your Future. Regardless of career choice, you
will probably be sending many digital messages, such as the
e-mail shown in Figure 1.1. Because electronic mail and
other digital media have become important channels of
communication in today’s workplace, all digital business
messages must be clear, concise, and professional. Notice
that the message in Figure 1.1 is more businesslike and
more professional than the quick text or e-mail you might
send socially. Learning to write professional digital
messages will be an important part of this course.
43.
44. What Employers Want:
Professionalism
Soft skills are essential career attributes that include the ability to communicate
clearly, get along with coworkers, solve problems, and take initiative.
In a Wall Street Journal survey of nearly 900 executives, 92 percent said that soft skills
are equally important or more important than technical skills. As a tech sector recruiter
put it, “Communications, teamwork, and interpersonal skills are critical— everything
we do involves working with other people.”
New-hires have no idea that excessive absenteeism or tardiness is grounds for
termination.
45. Confronting the Challenges of the
information
age Workplace
As a businessperson and as a business communicator, you will be affected by many
trends, including communication technologies such as social media, expectations of
around-the-clock availability, and team projects.
46.
47.
48. • Social media and changing communication
technologies.
• Anytime, anywhere availability and non-territorial
offices.
• Self-directed work groups and virtual teams.
Teamwork has become a reality in business.
•Flattened management hierarchies.
• Heightened global competition.
•Renewed emphasis on ethics.
49. Communication
Technologies
Cloud Computing, Web 2.0, and Beyond
Increasingly, applications and data are stored in remote locations
online, in the cloud. This ability to store and access data on remote
servers is called cloud computing. Cloud computing means that
businesses and individuals no longer need to maintain costly
hardware and software in-house; instead, they can centralize data
on their
own remote servers or pay for digital storage space and software
applications offered by providers online. Photo- and video-sharing
sites such as Instagram, Flickr, and YouTube keep users’ media in
the cloud. Similarly, Dropbox, a popular file-synchronization service,
and online backup provider Carbonite allow customers to edit and
sync files online independent of the device used to access them.
Websites and Web applications have shifted from one-way, read-only
communication to multidirectional, social, read-write
communication. This profound change, dubbed Web 2.0, has allowed
