5. Main Topics of Today’s Webinar
1. Up to Date Business Trends During The Pandemic
2. Website Design Trends of 2020
3. Website Design Tips To Increase Customer and Sales
4. Getting Your Site ADA and CCPA Compliant
5. Why is SEO Marketing Important for Your Website
6. Question and Answers
6.
7.
8.
9.
10. - Find More Customers: Find ways
to acquire more customers to
replace lost customers due to the
pandemic.
- Provide Safety: Ensure customers
and employees safety. (A Touchless
and Contactless World)
- Control Cost - Reduce cost
through reduced labor and efficiency.
11. - Find More Customers:
- Email (Existing customers)
- Online Ads (New customers)
- Provide Safety:
- Use QR codes for
- Online menu and catalogs
- Contactless payment solution
- Control Cost:
- FAQ to reduce calls and CS time
- Reduce print catalog and flyer
- Take online orders
12.
13.
14.
15.
16.
17.
18.
19.
20.
21. Step 1: Identify / Discover a Problem
Step 2: Find the “Right Solution”
Step 3: Research
Step 4: Make the Decision
22. Is your website effective for Decision
Making?
1. Do your products solve a problem?
2. Are you offering a deal they can’t resist?
3. Are you providing enough information for
research and comparison?
33. Better Customer Service
1. Live Chat
2. Feature Covid-19 policies
that benefit customers
3. Transparency to build
confidence
34. 1. Faster response time generates more
leads and sales.
2. 24/7 availability to help customers when
you’re not there.
3. Reduces employee time and costs
36. 1. Use conversational human language.
2. Take common Q&As to build your
sequence.
3. Create personalized responses.
4. Learn and improve from past
conversations.
37.
38. ADA compliance, Americans with
Disabilities Act (ADA) Standards for
Accessible Design applies to all
“places of public accommodation”.
- Catering to your website to the needs of
people with disabilities listed in the
WCAG 2.0 guidelines
39. The principles of the WCAG 2.0 guidelines:
1. Perceivable: be able to see or listen to the text, images,
videos on your website.
2. Operable: be able to navigate your website and use all
it’s features.
3. Understandable: be able to understand how to use
your website, with clear detailed instructions.
4. Robust: have an equal experience on your website even
if they need to use assistive technologies to do so.
40. CCPA (California) & GDPR (EU & UK)
Protects Consumer information
- Be transparent in what you do with customer’s
information in your Privacy Policy
- Provide an option for customers to opt out and
delete their information
41.
42. Standard marketing
tactics used to help
website achieve top 10
positions in Google
under important
keywords related to the
business.
Benefits
● Free Traffic
● Increase Sales
● Brand Recognition
46. Reach Top 10 Positions in
Google and Be Recognized
As An Expert In Your Industry!
47. 1. The Pandemic Has Shifted Consumer’s Behavior Online.
2. Businesses Must Pivot Quickly To Meet Customer Online!
3. Remember to Design Your Site To Be:
a. Solution Focused.
b. Mobile Friendly.
c. Search Engine Optimized (SEO)
4. Make Sure Your Site is ADA Compliant! (CCPA and GDPR)
48. Feel free to call us with any
question you have about website
design or online marketing.
We are here to help!
Solution.Advisor@Cybertegic.com
626-810-3763
49. 1. Will Email Access to Today’s Presentation
2. Steps by Steps DIY Guide to Increase Your Website’s
Exposure and Traffic via Yelp and Google My Business.
3. A Short Video on the 2020 Web Design Trend for Reference
4. A Special $500 Gift For ABA Value and Premier Members
52. 52
Accreditation
Thanks to industry experts, many of the graphics and charts used in this
presentation are sourced from reliable news sources on the internet and in
various conferences. We do our best to provide proper reference and credit to
the news source. If reference or credit information is incorrect, please feel free
to contact us and we will update the information accordingly to give proper
credit.
We sincerely thanks all parties who were involved in making our educational
conference a success in helping small business learn and succeed online!