1. Yolanda D. Kelly
725 Pleasant Street
Highland Springs, VA 23075
(804)277-1292
yolandakelly35@gmail.com
Objective: Quickandhighlymotivatedlearnerseekingapositionwithinareputedorganization,toutilize
customer relations experience, communication skills, and other related knowledge acquired during
experience andeducation to improve customer satisfaction and promote growth within the company.
Experience:
Food Lion-Cashier Richmond, VA July 1996-January 1997
 Cashier/ Sales Associate
 Customer Service
 Made sure my register and area was kept cleaned
 Greeted customers
Drop Ship Express-Mail clerk/ Production Richmond, VA February 1997- June 2000
 Mail Clerk
 Production Worker
 Separated and Bundled mail for shipment
Mitchell’s Formal Wear(TUX)-Production Richmond, VA March 1998- June 2000
 Production Worker
 Line Worker
 Find Orders with accessories and shoes and Bag them for shipment
 Put return items back
 Kept area cleaned
WaWa’s-Cashier/ Deli worker/ Sales Associate- Richmond, VA August 2001- October 2001
 Cashier/ Sales Associate
 Deli Worker

2.  Customer Service
 Kept area cleaned
 Made Deli Sandwiches
 Served hot foods
 Greeted Customers
Internal Revenue Service-Order Entry Clerk Richmond, VA December 2001- March 2004
 Answered Phones
 Took Tax Form Orders
 Customer Service
 Production
 Separated and Bundled Tax Form Orders for Shipment
 Helped customers find what Tax Forms They Need to do their taxes
 Kept Area cleaned
Build-A-BearWorkshop-Cashier/SalesAssociate/Greeter ShortPump TowneCenter Richmond,VA August
2004- January 2005
 Greeted Customers
 Cashier/ Sales Associate
 Customer Service
 Help Customers and Kids Build the Bear or character they want
B & S Food Mart-Cashier/ Cook Richmond, VA February 2005- September 2010
 Cashier
 Cook
 Kept store cleaned
 Restock Shelves
Advanta Staff/ PreCon-Production Chester, VA October 2010- March 2011
 Production Worker
 Line Worker
 UnPack tobacco products to Repack them in new boxes for Phillip Morris
 Ran The Machine and made sure my area was cleaned
Admiral Security Service-Unarmed Security Guard Henrico, VA September 2008- July 2009
 Security Office
 Maintain secured Condominium Residence
 Made sure all Visitors were signed in
 Also logged in all Visitors cars and License plates in the book

3.  Call Residents to Verify if there’s a Visitor that’s not on their Visitation List
 Greet all Residents and Visitors
RangoniFirenzeShoes-SalesAssociate/ CashierStony PointFashionParkRichmond,VA August2007- June
2008
 Sales Associate/ Cashier
 Greeter
 Stocked Shoes on shelf by sizes and descriptions
 Customers Service
Education:
John Marshall High School Richmond, VA September 1992- June 1996
 Diploma in Academics and Advanced Studies
References:
 LaTonya Cain-Job Placement Counselor-Goodwill (804)521-4917
 Yvonne Calderon-Work Experience Counselor-Goodwill (804)521-4909
 Charlie-Assistant manager-Popeye’s (804)301-2420
 Jennifer Williams-Case Manager-Goodwill (804)521-4924