1. Name: LEE WOON FEI
Age: 24
E-mail: bibbylee91@gmail.com
Phone: +6583093801 (SG) , +60177841813 (MY)
Address: No 9, Jalan 8,, Taman Dato Amar Diraja,, 86000
Kluang, Johor, Malaysia
Expectation Salary: SGD 2,600
Availability: one month notice

2. Work experience
Ameroid Logistics (s) PTE LTD
Logistics Officer cum Customer Service
Primary responsibility
 Promote excellent customer service and ensure satisfaction is delivered
consistently.
 Build a strong relationship with customer in terms of high confidence level with
Ameroid.
 Communicate and followup with customer on the status of their shipments or
deliveries.
 Understand individual customer’s processes and Key Performance Indicators
(KPIs).
 Achieve and monitor customer’s monthly Key Performance Indicators (KPIs)
closely.
 Communicate with superior to improve department processes.
 Perform any other tasks as and when assigned by the superior.
Duties / Scope of works Communication
 Understand customer’s delivery requirements.
 Communicate with customer on their daily trucking status. Communicate and
handle customer complaints appropriately. Communicate with vary department to
achieve customer requirements.
 Plan the delivery in accordance with customer’s requirements. Plan the delivery
schedule in advance to avoid penalty imposed by the authorities. Plan and
maximize the delivery in accordance with our company’s resources
 Perform order processing through PSA Haulier Community System. Perform
permit declaration through Crimson logic. Perform payment / courier service on
behalf of customer. Perform shipping documentation and coordination with
shipping line or agent
 Perform transportation coordination with haulage operation team (Internal).
Perform warehouse coordination with warehouse operation team (Internal &
External). Perform depot coordination with depot operation team (Internal &
External).
 Reports Provide customer’s report (Daily or Monthly). Generate company’s
required reports (Daily or Monthly). Generate monthly TradeNet Major Exporter
Scheme Import or Export report for customer. Perform Monthly accrual
submission (Internal & External).

3.  Execute closure for all completed HCS orders in PSA HCS system. Check all
PSA relevant charges are transmitted into PSA HCS system. State all additional
Ameroid charges on the HCS orders (Hard copy) for billing purpose. Prepare and
attach required receipts and emails for billing purpose. (Payment on Behalf,
Miscellaneous charges)
Leaving reason:
I’m looking for better career prospects, professional growth and work opportunities. I like to a
change in career direction, something more challenging, more than repeating the same thing
every day. Furthermore, my current company underwent a merger and an acquisition yet my
company’s growth prospects are poor as they don’t plan their resources well and make the
customer satisfaction drop seriously.

4. Reebonz
Oct 2015 – Dec 2015
Warehouse Administrative
 Understand and administer all documentation records, process summary reports by
building an accurate and updated database to track overall Operations performance
 Conduct & collate monthly inventory stock report
 Prepare daily status delivery consignment, shipping invoices and all relevant
documentation
 Ensure daily status updates of all service performance are accurately and promptly keyed
into system as stipulated in SLA
 Collate and prepare weekly/ monthly reports and other related performance feedback to
Management weekly meetings
 Maintain close working partnership with internal and external parties ensuring that inter-
department/ supplier service level consistently meet Company's performance metrics
 Assist in ad hoc activities as requested by Supervisor such as picking.
Leaving reason: I can perform my position well and have already learned all the activities (jobs) in
the warehouse as what I do now mostly is the labor job (fulfill order, load and unload items, QC,
reply email) so I can handle it well. However, I wish I can learn about how to handle the shipping
document and something more valuable to boost up my self-value and gain more useful
experience in Logistics industry.
Active lancing
April 2010 — April 2012
Computer accessories Shopkeeper, Indoor salesmen
 Sells Computer Accessories
 Repair and modify Printer
 Counting the Total sale of the day
 Teaching and monitor junior
Leaving reason: For further study

5. Part time Job
Singapore Crystal Jade Shanghai Restaurant
Nov 2009 – Mar 2010
Waiter
 Delivery food
 Making beverage
 Cleaning
HITECH SPEEDY WORLDWIDE SDN BHD
October 2014 — December 2014
Sales Executive
 Sell Engin Cleaner, Engine Oil , Gear Oil
 Go to the Estate area
 Be in charge of Johor Area
Digi
Jan 2015 — Jan 2015
Part time Promoter & Assistant
 one day job
 Help the Digi Staff to arrange an company event
Carlsberg
Jan 2015 — Jan 2015
Wealth God
 one day job
 Dress up into a Wealth God
 Sending Angpao to everyone
Jiasen Trading
April 2015 — June 2015
Warehouse Keeper (internship)
 Count Stocks
 Maintains Store room tidy

6. Education Level
UCSI University
Bachelor of Arts (Hons) Logistics Management
September 2012 — June 2015
Qualifications
 Bachelor of Arts (Hons) Logistics Management (Highest Qualification)
 Professional Qualifying Examination (PQE) Logistics & Transport
 SPM
 UEC
Languages
 Chinese
 English
 Malay
 Cantonese
 Hokken
Computer Skill
 Portnet
 Tradenet
 Microsoft Word
 WMS (Warehouse Management System)
 Excel Worksheets
 Powerpoint
Interests
 Basketball
 Swimming
 Badminton