ShoreTel and ITP a Winning SIP Trunking Combination
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The document discusses a partnership between ShoreTel and ITP to provide a unified communications solution. Some key points covered include: - ITP brings networking, data center, and SIP expertise to partner with ShoreTel's hardware and software to meet an unfulfilled need in the market. - Together they provide solutions for virtualization, SIP trunking, redundancy, flexible deployments, and low total cost of ownership. - Customers can benefit from the local data center, seamless number porting between providers, and redundancy across multiple internet links.
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ShoreTel and ITP a Winning SIP Trunking Combination
- 1. ShoreTel and ITP a Winning Combination 1
- 2. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Virtualization & Integration Why ITP & ShoreTel? Gap in the market ITP had clients let into the wind by lack of a strong partner in Wisconsin ITP already has networking, data center and SIP expertise ITP is bringing that expertise to match with the best hardware and software in ShoreTel
- 3. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Virtualization & Integration Every Phone Can Ring
- 4. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Game Changers ShoreTel Virtualization Commitment and Flexible Deployments Access to great local Data Center Rise in SIP Trunking
- 5. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 SIP Tunks Cheap Calling Redundancy Flexibility Why don’t we all use them?
- 6. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 The SIP Trunk Problem Internet capable of HQ voice is expensive and redundancy is even more expensive Can you trust 1 provider? How do you move your numbers? 911 Concerns? Voice over the internet is the wild west for call quality
- 7. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 The Solution ITP and ShoreTel Local Data Center with redundancy links to the internet can choose best path to SIP trunk providers ITP buys from an aggregator of multiple trunks which drives competition and provides you redundancy ITP handles all the number ports Porting between SIP providers is seamless Multiple Point to Point options to the data center. We prioritize voice to the data center and then use providers with low latency redundancy to our facility.
- 8. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 ShoreTel Virtualization Model • Leverages the existing infrastructure • Delivers the ultimate flexibility via mix and match implementation options: - Physical, virtual, or combination of both • Brilliantly simple administration Low Total Cost of Ownership
- 9. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Virtualized ShoreTel System Components Virtualized ShoreTel Mobility Router UC Platform – Virtual IP Phone Switch – Virtual SIP trunk switch – SBC (Software-only Ingate™ SIParator) Collaboration (IM and Conferencing) – Virtual Service Appliance Contact Center – ShoreTel Enterprise Contact Center Administration – ShoreTel HQ server with Unified Messaging newnew
- 10. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 Remote Office Datacenter HYB RID Pick deployment to fit the infrastructure Flexibility of Deployment Virtual Physical
- 11. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 11 Flexibility of Architecture: Centralized at the Core ITP Data Center Teleworker Device Options Remote Location Mobile Devices* IP Phones VPN Phones ShoreTel Dock* DECT Phone Analog Devices Softphone Client Software for Mac, PC and Mobile Devices Back-up Server Browser-based Administration * Requires ShoreTel Mobility Primary Server WAN Optional system and dial tone redundancy ITP Network 222
- 12. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 12 Flexibility of Architecture: Distributed to the Edge 12 ITP Network 222 ITP Data Center Teleworker Device Options Remote Location Mobile Devices* IP Phones VPN Phones ShoreTel Dock* DECT Phone Analog Devices Softphone Client Software for Mac, PC and Mobile Devices Browser-based Administration PSTN * Requires ShoreTel Mobility PSTN WAN Voice Switch Headquarters server Voice switch appliances
- 13. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 13 Flexibility of Architecture: Hybrid Optional Voice Switches Primary Server ITP Data Center Network 222 ITP Data Center Phones and Devices ShoreTel Distributed Architecture Remote Location WAN Mobile Devices* IP Phones VPN Phones ShoreTel Dock* DECT Phone Analog Devices Softphone Client Software for Mac, PC and Mobile Devices Back-up Server Browser-based Administration PSTN PSTN * Requires ShoreTel Mobility Teleworker
- 14. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Ease of Administration: Installation and Maintenance • Ease of deployment – Virtual images are part of the ShoreTel Director software – Same management for physical and virtual appliances • Simple licensing – Virtual Phone capacity license – Virtual SIP trunk license – Same collaboration licenses for virtual or physical service appliances • N+1 redundancy – Physical or virtual Spare Switch anywhere in the network – No dropped calls 14
- 15. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Ease of administration: Increased Scalability Max Capacity per Physical Appliance or Virtual Machine Physical Appliance Virtual Machine Phones 220 1,000 Make-Me conference 24 60 Hunt Groups 8 40 SIP trunks 220 without media proxy 20 with media proxy 500 with media proxy Conferencing: audio/web/IM 200/100/2,000 200/200/2,000 15
- 16. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Total Cost of Ownership • Leverage virtual infrastructure customers already own and operate • Mix and match hardware-based and virtual appliances in a single network – managed through the same admin interface • Extend existing business continuity practices (VMware HA, VMotion) or take advantage of ShoreTel’s N+1 • Increase phone, SIP trunk and IPT feature capacities per switch 16 Brilliantly Simple
- 17. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 ShoreTel Unified Communications Platform FIRE UP PRODUCTIVITY •Easy intuitive interface ensures user adoption •User adoption drives productivity •Knowledge workers become self-sufficient User adoption drives productivity 17
- 18. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 ShoreTel Unified Communications Platform KEEPING IT REAL AND SIMPLE •Out of the box integration with leading vendors – Salesforce.com – Microsoft Dynamics – Netsuite – And more •Automatic screen pop on inbound calls enables more personalized service •Outbound calling from within CRM app saves time •Automatic call logging CRM integration enhances customer relationships 18
- 19. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 BEST-OF-BREED REALIZED •Enterprise applications seamlessly integrate with the system •Out-of-the-box implementation reduces costs •User productivity and efficiency greatly enhanced •Open API for custom integrations available Openness offers freedom of choice 19
- 20. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 Modular scalability for easy growth for any business 20 50 Users 500 Users 5000 Users Additional Applications: Communicator, Contact Center, Mobility and Collaboration licenses ShoreTel Director: Centralized Administration for all applications Optional Switches Optional SwitchesOptional Switches 500 User Licenses 5000 Licenses50 User Licenses ShoreTel UCPlatform:on-premises
- 21. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 ShoreTel Director •Entire UC system managed from a single, browser-based interface •Intuitive administration minimizes time for enabling services •Requires minimal training and no expensive certification required •Fewer IT resources needed System management – take charge from anywhere 21
- 22. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 FOCUS ON STRATEGIC PROJECTS •System management ease reduces burden on IT •IT free to focus on moving the business forward versus phone system admin •Phone system admin tasks can be shifted to less expensive resources Less complexity means lower cost 22
- 23. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Aberdeen Research proves reduced admin burden # of admins needed to operate a 1,000 seat UC System 23 Source: Aberdeen Total Cost of Ownership Benchmarking Study for Unified Communications, January 2012 1.8 ShoreTel 2.9 Microsoft OCS/Lync 3.1 Avaya Aura CM 5.5 Cisco UCM
- 24. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Lowest total cost of ownership TCO Comparison of major UC system vendors (pre-tax) 10 year total cost of ownership comparison using the ShoreTel TCO tool 2,000 users across 3 sites (1750 at HQ, 200 at RO1, and 50 at RO2) Source Data: Aberdeen Research, Nemertes Research, Alinean Research, ShoreTel $31.9M $17.4M $22.3M $18.4M $15.1M $11.1M
- 25. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 ShoreTel has the Highest Net Promoter Score 25 "On a scale of zero to 10, how likely are you to recommend [company name] to a friend or colleague?"
- 26. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 2013 North America Unified Communications and Collaboration Company of the Year Award “Over the years, ShoreTel has continued to innovate and expand its IP communications portfolio. Today, it delivers a compelling stack of unified communications capabilities to its customers.” - Frost and Sullivan 2013 26
- 27. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/1412/18/14 Special Offer for Attendees Purchase a ShoreTel system or sign a qualifying service contract with ITP Receive a free resource pool to run a DR copy of your ShoreTel system We are offering complete piece of mind with the best in class solution
- 28. © 2014 ShoreTel, Inc. All rights reserved worldwide. 12/18/14 28 SIMPLICITY IS THE ART OF GENIUS Albert Einstein “Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage — to move in the opposite direction.”
Editor's Notes
- Now that we have heard about ShoreTel, Let’s take a look at our unique solutions, and see why it is rated so highly by our customers, resellers, industry analysts and so many others!
- UC enhancements for medium enterprises
- User productivity is what every business manager wants to see. That’s why we design the systems to be as intuitive as they can be, so people can focus on their specific functions, not be slave to the phone system. By collaborating with ease, a salesperson can easily close that deal. They don’t get stuck asking IT for help. In this age, they become productive with the tools they already know how to use, and don’t bog down IT for support.
- It’s a breeze to integrate ShoreTel with popular customer relationship management applications, such as salesforce.com or Microsoft Dynamics. Our out of the box solutions avoid the costly custom integration projects the other guys require. So you’re not going to get a huge bill for a scope of work to integrate your CRM application. With us, you’ve got it ready from day one. These out of the box capabilities make screen capabilities so easy to roll out in your center, which reduces the amount of time agents need to serve customers. And we automatically log every call so your management reports can identify ways to improve performance.
- IT professionals appreciate the flexibility to choose what technologies they need for their business. No complex and costly system integration projects. And no vendor telling you that you must have an all in one solution from a vendor. With ShoreTel, you can choose the best video solution from Polycom, Lifesize and others. All integrated with ShoreTel.
- Using our voice switch appliances and single-image, distributed architecture, you can scale quickly and easily. No forklift upgrades, no rip and replace, just add more switches and keep growing. 50 user configuration. A voice switch, HQ server, ShoreTel Director to manage. 500 users, increase the number of switches but the rest stays the same – while you might have a contact center at that size and add that capability 5000 users, no differences, just add the appropriate number of voice switches.
- All of the services are managed from a single web application – ShoreTel Director. You can provision users, manage applications, all from one desk. Not with 5 applications like the other guys need. And it’s intuitive. It works the way you expect it to. There is even context sensitive help and built in guides if you need help. Because it is so easy to use, it only takes about 4 days to learn the entire system, not 4 weeks like the other more complicated systems on the market.
- By eliminating complexity, the IT staff can reduce the resources on the UC systems and put them on strategic areas of the company. So a law firm focuses on new services for their clients. A physician focuses on the patient, and the IT staff focuses on the tools for providing better patient care. Businesses simply become more competitive by eliminating complexity.
- A recent study by Aberdeen Research shows it takes about 1.8 people per 1,000 to run a ShoreTel system. The others took significantly more – using your most important and costly resource – your people. This frees up your people to make your company more competitive.
- And it all comes down to the bottom line. When you combine the costs of managing the systems, and overall complexity, ShoreTel has the lowest total cost of ownership, as proven by independent third party data. You can do your own comparison online at the ShoreTel website and see for yourself.
- ShoreTel is rated highest by our customers which is a result of our overall high customer satisfaction rating - as measured and reported by third party research firm Harte Hanks.
- ShoreTel was recognized for our overall industry leadership by Frost and Sullivan.
- Albert Einstein recognized that Simplicity is the art of genius. He stated: “Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius—and a lot of courage—to move in the opposite direction.” ShoreTel is proud to offer a solution that builds on that vision to make solutions that are easy for employees, easy for IT professionals with meaningful information for business managers. We pride ourselves in maintaining this focus for our customers, an approach no other provider in the world matches us. And we hope we can earn the opportunity to be your solution provider for the years to come.