1. William Heffernan III
740 Apple Tree
Henderson, NV 89014
562-665-2637
William_Heffernan42@yahoo.com
Objective:
To acquire a challenging position as an electronic technician, that I may implement my skills and
educational knowledge.
Educational Knowledge & Skills:
Electronic Testing Testing Tools Troubleshooting
Soldering Components Schematics Reading
Power Supplies AC/DC Circuits Assembling
Education:
ITT Technical Institute Henderson, NV
Associate of Applied Science Degree in Electrical Engineering Technology
March 2014 - Present
• Organization of computers in typical operating systems environment. Terminology and
underlying principles related to major computer functions within hardware and software
environments.
• Study a variety of electronic devices, such as semiconductors, diodes, transistors and
amplifiers. Review Bias circuits and methods and switching applications analyze circuits
and troubleshooting power supplies.
• Examine the differences between analog and digital signals, which include transmission
methods, binary data, logic operations, logic circuits, logic symbols, registers and
counters.
• Examine properties and operations of electronics systems and circuits, which include
types of circuits, electromagnetism, frequency, capacitance, transformers and voltage.
Apply electronics laws to solve circuit problems.
• Explore principles of operational amplifier circuits (op-amps), AC and DC parameters
and applications for power amplifiers, feedback, oscillation and line and load regulation.
Analyze and troubleshoot op-amp circuits.
• Explore electronic communications, such as the electromagnetic frequency spectrum,
frequency bands, modulation, digital data, antennas, transmission lines and loads,
government services and fiber optics. Exercises include diagramming modern transmitter
and receiver components, plotting impedances, and making line and load conversions.
• Understanding the fundamental concepts and terminology of computer programming and
practical skills used in designing, writing and debugging simple computer programs in C.
• Study components, operations, maintenance and troubleshooting of programmable logic
controllers (PLC), which include I/O addressing, ladder schematics, scan sequence,
sensors, actuators, controls, data manipulation methods, timers and counters, sequencers
and shift-registers.

2. Work History:
UPS Call Center Henderson, NV
Technical Support Representative
September 2014 - April 2016
• Assist UPS customer with issues on the UPS software and website
• Troubleshoot and reported new issues that happened with the software and website
• Used remote access to control customer computers to further troubleshoot issues on their
system
Walmart Henderson, NV
Truck Unloader
August 2013 – August 2014
• Unload freight
• Assist customers
• Stocking & merchandising of store items
Smart & Final Warehouse Distribution Commerce, CA
Warehouse Worker
September 2012 – July 2013
• Organize & situate pallets
• Loading & unloading of merchandise
• Inventory & quality control
California High School Whittier, CA
School Service Worker
January 2012 – August 2012
• Responsible for quality of products going to students
• Insuring student satisfaction
• Organizing & sorting mail and files
• Delivering of mail to faculty
• Selling school items & supplies
References: Available Upon Request