1. Responsibilities
Career History
Period October 2010 – 31 May 2015
Company T-Systems South Africa
Position Back Office Support Engineer (2nd Level)
Internal IT Desktop Support for T-Systems South Africa
o Onsitesupport for Intervate Solutions within the company
o Setting up new computers and software to exact specifications
o New user account creations
o Resetting and unlockinguser accounts
o Creating security policy’s and groups
Desktop Support as well as Logical Security Component for Eskom.
o Usingremote tools to solvevarious desktop related issueusing.ConsoleONE, NetMeeting
& SCCM
o Shared DriveData Access
o DeployingSoftware via SCCM and TroubleshootingFailures
o Assistinguser’s with 3G setup and Troubleshooting
o Managingand Maintenance on Desktop / Laptops
o Correcting Issues caused by 3rd party Applications.
o Unlockingof User Accounts & Password Resets
o Remote setup of Scanningon IP Printers
o Create accounts,restrictaccountand setting security on Console ONE
o Create E-mail accounts and mailboxes on Exchange2010.
o Cicso (Unified Communication) Voice over IP Phones
User Administration for SASOL
o Creating New users on AD
o Managingand MaintainingUser Accounts in AD
o HandlingAll IMAC Related Tickets
o Resetting Passwords and unlockingaccounts.
o Adding users to groups.
o Workingon Active Directory givingusers Access.
o Setting Permission on folders.
o Setting Quota on folders.
Mercedes Benz South Africa Account
o Assisted with the IPad rolloutprojectfor All Mercedes Benz dealerships.
o Work on Special Applicationsand mobiledevices for launches on new vehicles.
o Duties: Logging and Resolvingtickets.
o Application Maintenance
o Remote Support
o Network Troubleshooting
o Resetting Passwords and unlockingaccounts.
o Creating User accounts
o Applications:SAP,Citrix,Auto Line (Kerridge), Dealer Front End, Galaxi ,Ewa Net

2. Transnet Account Logical Security Administration
o User ProfileCreations.
o Modificationson users profiles on Active Directory
o GrantingAccess to diffrent services on activedirectory in compliancewith the client’s
security standard procedures
o TroubleshootingAccess Problems
o Managingof Calls in accordanceto the Client’s SLA
o Assisted with the Transnet Migration Project
o Migratingusers computers to the new Transnetdomain
o UpgradingOffice packages to Office2010
o Upgradingoperating systems from windows XP to Windows7
BP International Global E-mail Service Migration Project
o 24/7 Assistanceto cover APAC, EMEA and Americas Region
o Troubleshooting& Correcting Migration Failures on end user machines
o Troubleshootingof Synchronization Issues between Old and New Exchange Servers
o Work with, and interface International teams for additional support
o Reporting and ProvidingDaily Stats
o Involved in a Tel Co Meeting Daily between Project Managers,senior 3rd level and SDM to
discussproblematic issuesand providea solution for the Issue
o ManagingTeam SharePointPage
o Identifyingissues,document them for faster resolution amongstthe Team
o IdentifyingPossibleP1 or P2 Ticket before they become a problem
o Escalation Management
o ManagingE-mail Accounts in Exchange 2010