1. I’ll find you
& I will make you happy
“Return Intel goes Social”
Vivekanand Sahay
2. Problems
• 1. What if I want to know why Iphone returns surged in
California after Christmas but not so in New York
• 2. What if I want to know why our social quotient is so low ?
• 3. What if I want to engage "bitchy" customers who take to
Twitter / Facebook to "rant"?
• 4. Am I losing Feedback?
• 5. What does my return heat map look like ?
• 6. Returns hog my bottomline, should I care ?
Property of WalmartLabs
3. InfoViz for Returns
Find Returns Heat Maps across
states.
Plotted automatically when
returns for items surge.
Property of WalmartLabs
4. Find total returns per category,
per state, per SKU.
Find reviews
,tweets and retweets of
customers taking to Social
Network to rant about a
product.
Find top reasons for return and
notes captured by Customer
Care
Don’t wait till the end of
quarter to pull reports with
expensive reporting
applications.
Get real time data if return
surge is recorded
Property of WalmartLabs
