Ho to go from average thinking and doing to Awesome thinking and doing! Increase income, have more fun and create raving fans who refer you!

1. Positively Charged
How to Be Awesome
Not Average
Monday, March 2, 15
Created by: Colleen Lloyd-Roberts
www.brandgarden.biz/blog

2. Pike Place Fish Philosophy
Monday, March 2, 15

3. How to Go From
Fine to Fabulous
✴ Meeting Expectations vs. Exceeding Expectations
✴ Being Nice vs. Being Extraordinary
✴ Being Transactional vs. Being Personable
✴ Customer Service vs. Hospitality and Raving Fans
✴ Rushing vs. Engaging
Monday, March 2, 15

4. How to Go From
Fine to Fabulous
✴ Not Really Caring vs. Showing You Care
✴ It’s Not My Job vs. What Can I Do?
✴ Finger Pointing vs. Helping Find a Solution
✴ Wait and See vs. Take The Initiative
✴ Just Showing Up vs. Being Intentional
Monday, March 2, 15

5. How To Be
Positively Charged!
✴ Bring your A Game to work & to every meeting
✴ Leave your B Game in the clothes hamper
✴ Set your intention every day to be a person of
excellence as if you were going to be rated
daily 1-10
✴ Hand write at least 1 Power Note to someone
each day
Monday, March 2, 15

6. How To Be
Positively Charged!
✴ Smile with eye contact
✴ Proudly introduce yourself
✴ Use people’s names at least twice in a
conversation
✴ Ask people numerous questions about their
day and their
Monday, March 2, 15

7. How To Be
Positively Charged!
✴ Look for ways you can incorporate fun or the spirit
of play into your day (how can you get others to
catch on)
✴ Master the “Art of Surprise”
✴ What can you do today to make someone smile?
✴ What can you do to make today memorable for
someone?
Monday, March 2, 15

8. Negative (Average) Words
- No problem./ Not a problem.
- You’re welcome.
- No worries, Sure, Yeah, OK, Uh Huh
- Have a good one.
- Alrighty, Alrighty then.
- What’s up?
- How can I help you?
- Good deal/ Take care.
- Honey, hun, sweetie, sugar, baby
- My bad!
- Bummer!
- Sorry ‘bout that
- You guys
Monday, March 2, 15

9. Positively Charged (Awesome) Words
✴ It’s my pleasure.
✴ I would be happy to be of service
✴ I’m delighted to be of service to you
✴ Enjoy the rest of your morning
✴ Have a fabulous afternoon
✴ I’m excellent/fabulous/wonderful, thank you
for asking.
✴ How many I assist you?
✴ Is there anything extra I can get for you?
✴ Certainly/Right away/ Absolutely
✴ Fabulous, Amazing, Excellent, Fantastic,
Phenomenal, Outstanding, Exceptional,
Extraordinary, Super, Superb, Incredible
Monday, March 2, 15

10. The Power of
Appreciation
✴ Power notes to colleagues, staff, decision
makers, prospects, guests
✴ Certificate of Completion, Thanks,
Appreciation
✴ Pop-ins
✴ Bananas w/ messages
✴ Cookies/ popcorn sent in the mail or
delivered
✴ Books, Amazon Gift card for an MP3
download
Monday, March 2, 15

11. Think Outside the Box
Monday, March 2, 15

12. Positively Charged
24 Hour Action Plan
✴ List 1 thing will you do tomorrow to
make someone smile that is above and
beyond what you normally do.
✴ List the names of 5 people you will hand
write a power note to this week (1 for
each day of the week).
✴ List one thing you can do to create an
element of fun in your office.
✴ Repeat every 24 hours.
Monday, March 2, 15