2. Fundamental Types
• Horizontal Communication
• Vertical Communication
• Oral Communication
• Written Communication
• Email Etiquettes
3. 1. Horizontal Communication
• Horizontal communication, sometimes referred to as lateral
communication, encompasses workplace communications
among people, departments or teams at the same level in an
organization.
• For example, a conversation between two marketing associates
who have the same job title and work together on the same
tasks is also categorized as horizontal communication.
• When they are explaining the progress of their work or figuring out
how to complete a task, they are participating in horizontal
communication.
4. 2. Vertical Communication
• Vertical communication is a business communication strategy in
which information, tasks, and requests move upward and downward
between senior management and lower-level employees.
• Information moving from lower-level employees to high-level
employees is upward communication (also sometimes called vertical
communication).
• For example, upward communication occurs when workers report
to a supervisor or when team leaders report to a department
manager
5. Oral Communication
• Oral communication is the ability to transmit ideas from your
brain to either one person or a group of people.
• Good use of verbal skills means presenting an idea clearly
while each thought is articulated in a cohesive manner.
• It has everything to do with the language that we choose to use.
6. 4. Written Communication
• Written communication is any written message that two or more
people exchange.
• Written communication is typically more formal but less efficient
than oral communication.
• Examples of written communication include Emails, Text
messages.
7. 5. Email Etiquettes
• Proofread every email you send. ...
• Write your email before entering the recipient email address. ...
• Double check you have the correct recipient. ...
• Ensure you CC all relevant recipients. ...
• You don't always have to "reply all" ...
• Reply to your emails. ...
• Include a signature block.
8. Virtual Meetings
• Virtual meeting, also known as virtual conferencing, is the hosting of
online meetings and webinars in a virtual environment.
• You can host a real-time virtual meeting with audio, video, and
screen sharing.
• A virtual meeting is a gathering of two or more people to connect,
share information, and communicate remotely by using an
audio-visual link.
• This kind of communication allows the exchange of ideas even if the
participants are not in the same physical location.
9. Delegation
• Delegation is the assignment of authority to another person to carry out
specific activities.
• It is the process of distributing and entrusting work to another person, and
therefore one of the core concepts of management leadership.
• Some examples of delegation in the workplace with varying levels of trust
and autonomy include Giving directions to a subordinate and telling
them exactly what to do.
• Assigning someone to compile research, gather feedback, and report
back to you so you can make informed decisions.
10. Assigning Tasks
• Task assigning means allocating and delegating tasks to
members of your team for effective project management.
• The task assigner is aware of the various strengths and
weaknesses, skills and experience of individuals and can
assign them tasks in pursuit of greater productivity.
11. Communication Matrix
• The Communication Matrix is an online assessment tool
created to help professionals and family members support
people with severe communication disorders in their
journey toward greater self-expression.
12. Report Writing
• Report writing is common in several disciplines. A report is a specific
form of writing, written concisely and clearly and typically organized
around identifying and examining issues, events, or findings from a
research investigation.
• Report writing is a formal style of writing elaborately on a topic.
The tone of a report and report writing format is always formal. The
important section to focus on is the target audience.
• For example – report writing about a school event, report
writing about a business case, etc.
13. Journaling
• It's simply writing down your thoughts and feelings to understand them more
clearly. And if you struggle with stress, depression, or anxiety, keeping a journal
can be a great idea. It can help you gain control of your emotions and improve
your mental health.
• Write down your goals every day.
• Keep a daily log.
• Journal three things you're grateful for every day.
• Journal your problems.
• Journal your stresses.
• Journal your answer to “What's the best thing that happened today?” every
night before bed.
14. Feedback
• Feedback is information about how one is doing in effort to
reach a goal.
• There are two types of feedback-giving and receiving- and both are
not the easiest.
• Understanding of how to give feedback and to receive feedback is
important in a leadership role.
15. Difficult Conversations
• It is a conversation in which one has to manage emotions and information
in a sensitive way.
• For Example:
• Address poor performance or conduct
• Dealing with a personal problem
• Investigate complaints or deal with grievances
• Comfort or reassure someone
• Tackle personality clashes
