1. Victoria Jacobson
10830 Crestwood Drive South, Seattle • WA, 98178 •vjacobso@eastern.edu • (425)531-2944 - Cell
Professional Profile
A proactive Customer Service professional that brings exceptional communication and digital media skills that will be an asset to any organization who
can work with multiple layers of the business. Has the ability to create and implement communication strategies, as well as, social and digital media
campaigns that will make a difference to the bottom line of the business and community. Core competencies include business relational communication,
social media, interpersonal relationship building, and strategic communication. Possesses the following core skills:
• Customer Service
• Social Media
• Account Management
• Executive Communication
• Writing & Editing
• Attention to Detail
• Team Player
• Out of the Box Thinker
• Active Listener
• Leadership Skills
Previous Experience
Stellar Industrial Supply 2015-current
Seattle, WA Customer Service Representative
Actively managing all new business which is $175,000 in monthly revenue and responsible for being the sole focal point for the key customers. This
includes creating new lines of business, delivering over $2.75 million revenue in 2016 and then responsible for creating the detailed communication
strategy for each customer account. Provided support for over 20 different customers ranging from $10,000 to $1 million per year, created and
processed on average 100 quotes and orders per day.
• Deliver world class strategic relationships and partnerships by communicating effectively and efficiently. This resulted in continually
growing business and increased overall customer satisfaction.
• Led a special project to create Industrial Accounts and grow smaller accounts by working with the IT department on updating our website
and making it easier for customers to order their supplies online. Supported 20 Account Managers in their daily customer accounts.
• Act as the Social Media Manager for the whole company which entails creating one cohesive social media campaign and gain the buy in of
the executive leadership team and whole sales organization. Manage and maintain the company Twitter, Facebook, and LinkedIn sites
which drove customer growth and public knowledge about Stellar. Responsible for research trends, writing & editing posts and publishing
documents.
Eastern University 2011-2014
Wayne, PA Executive Assistant – Athletic Department
Served as the Executive assistant responsible for the entire support of the Sports Information Director through direct support of their calendar and
managing of events and teams. This included creating the Sports Information Director’s schedule of meetings, travel, and media appearances;
creating and managing Eagle Club donator events, and managing a team of 10 individuals to run the game day video experiences.
• Created and worked the Alumni Golf tournament. This resulted in higher alumni participation in athletics by 40%, and raised $25,000 for
the university Athletic Department.
• Managed a social media/video media team which included; creating schedules for game day video teams, studies of trends in the
collegiate athletic world, and over-seeing posts on the social media sites (Facebook, Twitter, Instagram, Snapchat). This drove alumni and
current student participation, and was a platform that was used for community outreach to bring in fans for games, and to create
community involvement.
• Edited all videos that were to be used with Final Cut Pro X software, and gathered an extensive knowledge of videography using Canon
XF100 HD professional camcorders.

2. Previous Experience
Eastern University 2012-2014
Wayne, PA Teacher Assistant – Communication Department/Intro to Eastern University
Teacher Assistant responsible for creating lesson plans for both a high-level communication’s course, and the introduction to college for freshman
course. This included; working closely with professors to create clear assignments and lessons, working with outside speakers to schedule time’s for
them to come and speak with the classes, grading assignments in a timely fashion, and creating quizzes/tests/Mid-terms and the Final exams.
Education
Eastern University, Wayne, PA
Bachelor of Arts Degree, May 2014
Communication/Media, Concentrations in Media and Interpersonal communication
Education was scholarship funded for Academics/Athletics
Other Skills & Awards
• Business Apps: Microsoft Word, Excel, PowerPoint, Outlook, Publisher, SalesForce.com, Prophet 21, Chatter
• Social Media Proficiency: Twitter, Facebook, LinkedIn, Snapchat, Foursquare, Instagram
• Office Skills: Time management, professional phone and email communication, conflict resolution, team communication
• Lambda Pi Eta Honor Society, Media Relations 2014
• Dean’s List 2011, 2012, 2014