How Dabbawalas achieve Six Sigma in their services. The presentation include what is Six Sigma, approaches for Six Sigma, and why it is important for the business.
3. WHO ARE DABBAWALA’S?
1
History Registered in Total Area Coverage Employee Strength
1880 1956 60Kms 5000
Time Taken No. of Tiffin’s
3 hrs 2,00,000
Association of more than 5000 individuals in Mumbai
Dabba – Lunchbox
Wala – Transporter or Convey Man
Uses stackable tin box for hot meals
4. Life may throw Monsoon floods,
riots, terrorist bombs and the
general chaos of Mumbai at the
dabbawallas - but lunch always gets
to its man
4
5. What is SIX SIGMA ?
5
MANAGEMENT
(PROCESS MANAGEMENT)
DMAIC
6. WHY SIX SIGMA?
6
GOALS OF SIX SIGMA
IMPROVE PERFORMANCE SERVICE REDUCE COSTS
Reduce Defects
Stabilize Processes
Customer Satisfaction
Improve Efficiency
Eliminate Waste
Reduce Cost of Poor Quality
OBJECTIVES
Increase
Performance
Increase
Profits
Decrease
Process
Deviation
Minimize
Defects and
Errors
Improve
Quality
7. WORKING OF NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION
(NMTBSA)
7
Error rate : 1 in 16 million transactions
Six Sigma performance (99.999999)
Technological Backup : Nil
Cost of service – Rs 300/ Month($6.00/month)
Standard Price for all
Diwali Bonus from customers
8. Dabbawala supply chain model
8
H
O
M
E
S
O
F
F
I
C
E
S
Collection
centres
Sorting at
station
Drop Off
station
Destination
Zones
Forward Journey starts at 9:30 am and delivers at 12:30 pm
Return Journey starts at 1:15 pm and delivers at 4:40 pm
9. Dubbawala coding system
9
VLP
E 3
9
E
X
1
2
Pick up station
Destination Area for
specific dubbawala
Express Tower
Residential
Street
Floor Number/Desk
Number