Now, more than ever, we realize the importance of being able to provide services remotely, without going onsite. In this video, we’ll review a new approach towards HVAC Service and look at the values & benefits of a Remote Service Provision solution.
2. What is Remote Service?
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• Continuous and automatic monitoring of a system’s operational and technical status
• Capture all system’s data that is available through Service Tools
• Store all data history in the cloud
• Privacy, security & access control restrictions at the highest levels
• Data analytics engine that continuously search for anomalies
• Automatic Alert Notifications to email and phone
• Intuitive, accessible from anywhere, diagnostic software tools
Reactive/Local --> Proactive/Remote
COVID 19
ALL industries
are accelerating
adoption of
remote services
3. Remote Service Benefits– Use Case
3
• Site: UK – High-end residential building
• VRF System: Mitsubishi Electric
• Auto notification from service app:
Error Code 5103 IDU
• Impact: Unit Down
• Potential Cause: problematic Thermistor
Reading / PCB issue
• Resolution: Proactively schedule technician
• Customer Experience: Very good. Proactive
service.
• Benefits:
• Minimum system downtime
• Save technician time on site
• Take the right equipment
• No hassle to customer
Using Diagnostic Historic Data – alert on spikes in Therm
reading
4. Benefits of Moving To Remote Service Model
4
New Service
Offerings
• Remote monitoring -
Proactive
• Predictive maintenance
• Periodic remote checkups
• Multi Brand Support
• Faster Response
Operational efficiency
and cost savings
• Remote analysis and monitor
from anywhere
• Remote ‘first aid’ guidance
• Avoid unnecessary trips
• Smart use of expert’s time
Sell to your
customers
• Reduced downtime
• Longer equipment lifespan
• Save time on the phone
for ‘remote troubleshoot’
• Energy efficiency
• Continuous monitoring
• Bonus – Control App
5. How to Start?
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Contact us to get more information
Planning
• Connectivity devices
• Site topology
• Subscription program
• Determining costs
STEP 2
Plug & Play
Installation
• Connect to HVAC system &
Network
• Auto system detection
• Verify systems/unit addresses
STEP 3STEP 1
Site Information
• VRF systems
• Site architecture
• Network availability
