1. Three Eurest Airport Lounges
Listed Among Best in the World
At USA TODAY’s request, Frommer’s
Travel Guides recently selected its top
10 airport lounges worldwide. Three of
these lounges are serviced by Eurest:
Presidents Club - Terminal E operat-
ed by Continental Airlines at Houston
George Bush Intercontinental Airport,
Oneworld operated by British Airways,
Qantas and Cathay Pacific at Los An-
geles International Airport and Terrace
Lounge operated by British Airways at
Seattle-Tacoma International Airport.
Compass Group runs all British Airways
lounges and Terrace Lounge in Seattle
has been operated by Eurest since its
opening in 2001. The lounge is 100%
subsidized by British Airways with the
majority of decisions, services and of-
ferings mandated by the airline. With
only 130 seats, the Terrace team serves
between 60 and 100 people per flight
and is open nearly all day, every day.
“Ours is the only international lounge
in Seattle and we have outdone the
competition with our cleanliness, ser-
vice and attention to detail,” said Man-
ager Michael Workman. “The journey
starts for a traveler when they book
their ticket. Our job is to give them the
‘wow’ experience and send them on to
the next part of their journey on the
flight. All parts are crucial and we do
our part to make it special. We want
our customers to have the feeling of
being in a prestigious environment and
our staff works really hard to make
that happen.”
The Oneworld Lounge is a collabora-
tion between Qantas, British Airways
and Cathay Pacific. The over 4,000
square-foot facility operates from 6:30
AM to 1 AM seven days a week and
includes two separate lounges with
space for 90 first and 210 business
class passengers. The lounges are also
available to premium passengers flying
with the Alliance’s other carriers oper-
ating from the terminal. District Man-
ager John Bernal spoke highly of the
offerings in the reception area, which
includes a video art display made of
nine plasma screens and gives interna-
tional first and business class travelers
a peek at what awaits them. The One-
world Lounge also features a relaxing
bar, 42-inch and 52-inch plasma tele-
visions showing DirecTV, zoned music
programmed by Prescriptive Music,
nine showers, internet café-style work
stations equipped with PCs and buffet
areas.
Continental was the only U.S. airline
to receive recognition from Frommer’s.
The President’s Club in Terminal E of-
fers travelers ample space with 26,000
square-feet across three floors and
exudes Texas charm with dark wood,
leather and a few modern accoutre-
ments. The lounge is accessible with a
membership and serves around 2,000
people for 19 hours every day. Gen-
eral Manager Kenneth Farrar said, “Our
people are very well trained, friendly
and well-versed on our offerings. They
know what questions to ask to give
guests what they really want. It’s our
focus on service that makes us ten
notches above everybody else.”
Besides flyers who pay or use frequent-
flyer miles for an annual membership,
airlines in the U.S. sell daily passes and
allow some military personnel and pas-
sengers with high-price tickets, credit
card privileges or elite-level status in
frequent-flyer programs to enter club
lounges. Many foreign airlines have
no membership fees and reserve their
lounges primarily for flyers with high-
price tickets.
Read the full article from USA TODAY.
flash
e•flash March 21, 2011 • issue 340
Weekly Internal Bulletin for Eurest Dining Services
Printable
Recognizing a HERO
This Week’s Featured HERO:
Vasyl Kushnerek –
Ameriprise Financial, Minneapolis, MN
Vasyl is the Sous Chef at Ameriprise Fi-
nancial and according to Manager Tiffany
Hauser, he is one of the most hard work-
ing individuals she has ever seen at the
account. Since his arrival, he has dem-
onstrated all of Compass Group’s values
and guiding principles. He currently man-
ages 18 employees and is always able to
lend a helping hand to his hourly associ-
ates, regardless of the situation.
“He is an all around great guy and any-
one who works with him on a daily basis
would agree that he deserves to be rec-
ognized as a HERO!” said Hauser.
In addition to his positive attitude and
work ethic, Vasyl is an amazing chef. He
was born and raised in the Ukraine and
has implemented some of his favorite
recipes from home into the Ameriprise
accounts. Many customers look for these
dishes and menu items on the weekly
menus as they rant and rave on how de-
licious they are. In fact, they typically sell
out of everything he prepares!
Eurest has recognized 220 associates
across Western, Eastern and National
accounts. Don’t let outstanding work go
un-noticed. Empower both hourly and
salaried associates by recognizing them
for going above and beyond their com-
mitment to service excellence by filling
out the HERO Submission Form on My-
Compass.

2. Accounting Close Condensing
to Four Days
Beginning with fiscal year 2012 (October 2011), the Compass
Group North America accounting close will be shortened from
five days to four. Last fiscal year (FY10), our Year End Align-
ment (YEA) initiative shortened the close to its current five-
day cycle. Now, Compass Group PLC has mandated condens-
ing the close process by an additional day to ensure timely
reporting to investors.
Download the 2010 Accounting Calendar from MyCompass.
Please contact Financial Planning with any questions.
Compass in the Community
Awards
For 15 years, Compass Group has encouraged associates to
give back to the communities we touch and serve by participat-
ing in the Compass in the Community program. As part of the
Be-A-star program, The Compass in the Community Awards
aim to recognize and reward those projects that are making a
difference in their local communities. Winning units or teams
will receive a monetary donation to the charity of their choice.
For more information about Compass in the Community and
Compass in the Community Awards, visit Real Opportunities or
the Be-A-star website.
April Programs and Promotions
Kickin’ Chickin is Back!
Due to the overwhelm-
ing popularity of pre-
vious Kickin’ Chickin
promotions, Eurest is proud to offer this
favorite again for a limited time only!
Units will begin seeing Kickin’ Chickin on
their MOGs at Distribution Centers start-
ing April 1. View the Stocking Matrix on
MyCompass.
Keep up with outside competition by of-
fering a spicy profile Chicken Sandwich in
your café. We recommend that accounts
feature Kickin’ Chickin items on the menu
every day for a month. Tried and true
recipes from previous Kickin’ Chickin pro-
motions include Spicy Chicken Wraps,
Salad, Soft Tacos and Flatbread Quesadil-
las. Of course, be sure to offer the always
popular chicken sandwich! Expand Kickin’
Chickin to your breakfast menu with four
tantalizing breakfast sandwiches utilizing
the same spicy breaded chicken breast.
Recipes and POS for Kickin’ Chickin are
available on MyCompass.
Fish Fridays
In response to several
requests from the field
for materials to promote
“Fish Fridays,” a collection of resources,
including past promotions, recipes and
editable POS, have been compiled on
MyCompass. Choose from six recent
promotions to provide your customers
with delicious seafood offerings on Fri-
days!
Reubens & Rachels - A Tribute to Two
Classics
The ever-popular Reuben and Rachel
sandwiches take center stage at the grill
in April. These legendary recipes are sure
to please with the classic Reuben recipe
of Corned beef, Swiss, Sauerkraut and
Thousand Island dressing on rye and the
Rachel that features a turkey version.
Your customers will also enjoy the wrap
and grilled chicken options. Look for the
Manager’s Guide, recipes and POS on
MyCompass.
ALL ABOARD! Last Call for Risotto
Contest Entries!
Time is running up for Eurest chefs to
showcase their culinary talent in the
“Uncle Ben’s Arborio Rice Contest”. Sub-
mit your creative recipe utilizing Uncle
Ben’s brand Arborio Rice as the signa-
ture ingredient for the chance to win one
of seven prizes! Three second place win-
ners will receive a $500 Visa gift card;
three first place winners will receive a
$1,000 Visa gift card; and the Grand
Prize winner will receive an all inclusive
trip for two on a luxury European cruise
and an additional $1,000 Visa gift card.
Submit your recipe for a chance to win
by March 31! Visit MyCompass to enter.
Spotlight on Safety
Preventing Near-Injuries
A near-injury is when someone almost got hurt, but fortunately did not. It should
serve as a warning and needs to be addressed immediately. When a near-injury oc-
curs, be sure to stop and think about why it happened and how to prevent further
re-occurrences. Evaluate associates’ opinions on safe behavior and examine any
common threads of unsafe practices. Falling objects and improper storage of equip-
ment and tools are common, yet very preventable, near-injury incidents.
Download the Weekly Safety Message in English and Spanish.
flashe•flash March 21, 2011 • issue 340
page 2
March
Click on links below
National Nutrition Month
Made to Order Parfaits
Superfoods
Nutrigram
Rise ‘n’ Dine
Together We’re Better
Risotto Goes Uptown
Produce Update