1. PROCESSES
MEASURES
& TOOLS
BASIS
SYSTEM &
RESOURCES
DRIVING FACTORS
SOCIAL RESPONSIBILITY
MARKET
MANAGEMENT
APPROACHES, TECHNIQUES & THEORIES
MOTIVATION , PERCEPTION,
CONFLICT, POWER
Strategy
Organization
Complexity
Technology
Nature of business
ORGANIZATION
PERFORMANCE
• Culture
• Organizational structure
• Financial management
CUSTOMER & STAKEHOLDER
SATISFACTION
COROPROATE SOCIAL
RESPONSIBILITY & MEDIA
RELATIONS
FINANCIAL /
BUSINESS
PERFORMANCE
CUSTOMER
OUTREACH
/GROWTH
MANAGERIAL FUNCTIONS
(PLANNING ,ORGANIZING, STAFFING
LEADING ,CONTROLLING)
ORGANIZATION & QUALITY MANGEMENT
Boundary of System /Sub system
Data Flow
8/8/2015 1
Applied
Associate
Drive
Reinforce
Utilize
Depend on
Extend
Determines
Align
Illustrate
High & Broad
Low & Focused
SCALE OF
IMPLEMENTATION
2. 8/8/2015 2
# &
WEIGHTED
BLOCK TITLE (HEADING) BLOCK COMPONENT (SUB TITLE)
ACTION/
BLOCK RELATION #
1. [20 P]
2. [30 P]
3. [15 P]
SYSTEM & RESOURCES
BASIS
PROCESSES
A. Organization Performance
B. Customer & Stakeholder Satisfaction
C. Management Ideologies
D. Management Procedures
Depend on B
B Determines 7H,7I
Applied on 3 & illustrate 4
Utilize 4
4. [10 P]
5. [10 P]
6. [5 P]
MEASURES & TOOLS
DRIVING FACTORS
SOCIAL RESPONSIBILITY
E. Power, Perception & Motivation, Conflict.
F. Technology, Environment, Strategy, Size…
G. Public Relations, Social Responsibility
Reinforce 1
Drive 1
Associate 1
7. [10 P] MARKET
H. Financial /Business Performance
I. Customer Outreach
H Extend I
H Aligns D
CORE
[65P]
BRIDGE
[25P]
PERIPHERY
[10P]
ORGANIZATION & QUALITY MANAGEMENT - TABULAR FORM
[ xx P ] - Weightage assigned to each block due to its elements & its significance in the model
![8/8/2015 2
# &
WEIGHTED
BLOCK TITLE (HEADING) BLOCK COMPONENT (SUB TITLE)
ACTION/
BLOCK RELATION #
1. [20 P]
2. [30 P]
3. [15 P]
SYSTEM & RESOURCES
BASIS
PROCESSES
A. Organization Performance
B. Customer & Stakeholder Satisfaction
C. Management Ideologies
D. Management Procedures
Depend on B
B Determines 7H,7I
Applied on 3 & illustrate 4
Utilize 4
4. [10 P]
5. [10 P]
6. [5 P]
MEASURES & TOOLS
DRIVING FACTORS
SOCIAL RESPONSIBILITY
E. Power, Perception & Motivation, Conflict.
F. Technology, Environment, Strategy, Size…
G. Public Relations, Social Responsibility
Reinforce 1
Drive 1
Associate 1
7. [10 P] MARKET
H. Financial /Business Performance
I. Customer Outreach
H Extend I
H Aligns D
CORE
[65P]
BRIDGE
[25P]
PERIPHERY
[10P]
ORGANIZATION & QUALITY MANAGEMENT - TABULAR FORM
[ xx P ] - Weightage assigned to each block due to its elements & its significance in the model](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)