PERFORMANCE MANAGEMENT AND ICT

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Elaboration on performance management definition and the value of ICT use in education.

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PERFORMANCE MANAGEMENT AND ICT

  1. 1. PERFORMANCE MANAGEMENT AND ICT SERVICES ALIGNMENT Enabling ICT for Education
  2. 2. PRESENTOR <ul><li>JOHN MACASIO </li></ul><ul><li>Technology Officer </li></ul><ul><li>www.onecitizen.net </li></ul>
  3. 3. COPYRIGHTS & DISCLAIMER <ul><li>This is an open content presentation to promote the best practice guidance in designing, planning and managing ICT services in educational setting. </li></ul><ul><li>There are some information, documents and software introduced in this presentation that belong to the cited author(s) or company(s), and subject to the copyright and licensing terms of the original author/s. The presentation does not claim to represent nor link with the cited resources. The use is for educational purpose. </li></ul>
  4. 4. AGENDA 1: <ul><li>Identify the key principles and interrogatives to properly align ICT services to the strategic intentions and performance goals of the educational enterprise. </li></ul>
  5. 5. AGENDA 2: <ul><li>Describe the value proposition of forming the information architecture that enables an integrated, efficient, cost-effective and sustainable development of enterprise-wide information and learning management systems in an educational enterprise. </li></ul>
  6. 6. AGENDA 3: <ul><li>Draw an e-services solution models to trigger the review of existing references, and to build a more rationalized and integrative information architecture behind the information and learning management systems projects. </li></ul>
  7. 7. BUSINESS MODEL DEFINITION CORE CAPABILITIES PARTNER NETWORK VALUE CONFIGURATION VALUE PROPOSITION TARGET CUSTOMER CUSTOMER RELATIONSHIP COST STRUCTURE REVENUE STREAM SCHOOL BUSINESS NAME
  8. 8. MANAGEMENT FRAMEWORK ON ORGANIZATION AND RESULTS L E A D E R S H I P PEOPLE POLICY & STRATEGY PARTNERSHIP & RESOURCES P E R F O R M A N C E P R O C E S S E S PEOPLE RESULTS CUSTOMER RESULTS SOCIETY RESULTS ORGANIZATION RESULTS
  9. 9. BUILDING BLOCKS OF STRATEGIC INTENT MANDATE VISION MISSION VALUES T E C H N O L O G Y FUNCTIONS GOALS OBJECTIVES POLICIES PROCESS PRODUCTS USERS CUSTOMERS PARTNERS SUPPLIERS ORGANIZATION DECISION STRUCTURE INFLUENCE RELATIONSHIPS LOCATIONS CORE CAPABILITIES DIFFERENTIATING CAPABILITIES KEY PERFORMANCE INDICATORS FUND SOURCES THE ORGANIZATION INFORMATION & LEARNING SYSTEMS STANDARDS PROCESS METHODS TOOLS
  10. 10. ALIGNMENT MODEL MISSION VISION & BUSINESS STRATEGY METRICS INFORMATION ARCHITECTURE INFORMATION COMMUNICATION LEARNING TECHNOLOGY SERVICES STANDARDS – METHODOLOGY – TOOLS - ARTIFACTS D E L I V E R Y S U P P O R T 1. STUDENTS 2. CUSTOMER 3. PARTNERS EXPECTATION MODELS PRODUCTS ORGANIZATION
  11. 11. STRATEGIC INTENT 1: <ul><li>To design and deliver a unified information system that realizes an integrated database and application system to achieve: </li></ul><ul><li>Standard-based and Performance-based Management </li></ul><ul><li>High level accuracy and immediacy of information for service delivery and for pro-active planning </li></ul><ul><li>Reduction of redundancy for service consistency </li></ul><ul><li>Elimination of work around and manual interventions </li></ul><ul><li>Improvement in communication and work collaboration </li></ul><ul><li>Effective control and governance </li></ul><ul><li>Low total cost of ownership </li></ul>
  12. 12. STRATEGIC INTENT 2: <ul><li>To use computer applications and Internet services to create, foster, deliver, and facilitate learning anytime, anywhere, and for all. It means: </li></ul><ul><li>Accessibility infrastructure for open learning </li></ul><ul><li>Aggregation and re-use of existing digital and non-digital learning resources align to the basic education learning competency standards </li></ul><ul><li>On-line learning and content management system that offers the web applications and digital content to support the use of ICT to enhance, extend, and fill-the-gaps of education </li></ul><ul><li>Competency framework and capability building </li></ul><ul><li>On-line summative and formative assessment </li></ul><ul><li>Immediate feedback for continual improvement </li></ul>
  13. 13. <ul><li>What performance, information, and technology standards to compose the information systems architecture that is aligned to the strategic intents of the organization?? </li></ul><ul><li>What appropriate configuration items and skills sets to support the information systems requirements? </li></ul>ICT Enabled Enterprise?
  14. 14. INFORMATION SYSTEM ANALYSIS BUSINESS DOMAIN BUSINESS AREA 1 BUSINESS AREA 2 BUSINESS PROCESS 1 BUSINESS PROCESS 2 BUSINESS PROCESS 3 PROCESS OBJECTIVES INPUT PROCEDURES OUTPUT SHARE PROCESS STAKEHOLDERS PROCESS LOCATIONS DATA ELEMENTS MEDIA SOURCES QUANTITY QUALITY TIMING RESPONSIBILITY TRIGGERS TASKS ACTIVITIES SEQUENCES RELATIONSHIPS RULES CONTROLS AUTHORITY KINDS FORMAT INFORMATION TIMING STYLE GUIDE QUALITY QUANTITY USERS MEDIA FORMAT SECURITY REDUNDANCY CONTINUITY POLICIES USERS STORE Organization, Functions and Outcomes Mandate, Mission, Vision Strategic, Tactical and Operation Goals
  15. 15. INFORMATION SYSTEMS ANALYSIS INPUT PROCEDURES OUTPUT SHARE STORE USER ACCESS DEVICE INPUT/OUTPUT DEVICE APPLICATION SERVICES DATABASE SERVICES PROCESS DEVICE STORAGE DEVICE NETWORK DEVICE COMMUNICATION USER INTERFACE NETWORK SERVICES SECURITY SERVICES TECHNOLOGY DEVICES TECHNOLOGY PROGRAMS Performance Specifications Functional and Non-Functional Requirements People Skills Service Level Service Features
  16. 16. INTEGRATED SERVICES CONFIGURATION EXECUTIVE OFFICES BUSINESS OFFICE Student Record Information System Human Resources Information System Learning, Content & Library Management System Financial & Asset Management System INTRANET/INTERNET INFRASTRUCTURE I n t e r n e t b r o w s e r I n t e r n e t b r o w s e r www.school.edu.ph Maximum Usage Traffic STUDENTS PARENTS ACADEMIC OFFICES REGISTRAR OFFICE Evaluation, Monitoring Planning System D A T A S E R V I C E S
  17. 17. Student Access Administrators Access Teacher Access Web-based Computing Software as Service Secure Authentication Signing-In Web-based Application Interface System SIS APPLICATION LCLMS APPLICATION WEB SERVER AUTHENTICATION & SECURITY SERVER APPLICATION & FILE SERVER DATABASE SERVER BACKUP SERVER EMPS APPLICATION HRIS APPLICATION FAMS APPLICATION <ul><li>,NET </li></ul><ul><li>JAVA </li></ul><ul><li>PHP </li></ul><ul><li>ACTIVE DIRECTORY </li></ul><ul><li>MYSQL </li></ul><ul><li>MSSQL </li></ul>MS IIS APACHE <ul><li>FUNCTIONALITIES </li></ul><ul><li>PROCESS RULES </li></ul><ul><li>DATA ELEMENTS </li></ul><ul><li>DATA RELATIONSHIP </li></ul><ul><li>INFORMATION SETS </li></ul><ul><li>Data Capture </li></ul><ul><li>Info Generation </li></ul>I n t e r n e t b r o w s e r www.school.edu.ph
  18. 18. STUDENT RECORD MANAGEMENT SYSTEM DATA SERVICES APPLICATION SERVICES Program Procedures and Controls FINANCIAL INFORMATION SYSTEM INSTRUCTION LEARNING MANAGEMENT SYSTEM DATA RECORDING INTERFACE INFORMATION REPORTING INTERFACE SYSTEM MANAGEMENT INTERFACE STUDENT ENROLLMENT STUDENT PERFORMANCE REPORTS STUDENT PROFILE HARDWARE DEVICES & BANDWIDTH ACCESS INPUT FORM OUTPUT FORM APPLICATION REGISTRATION CERTIFICATION TRANSCRIPT CURRICULUM GRADE ENROLLMENT GRADUATES
  19. 19. LEARNING CONTENT MANAGEMENT SYSTEM DATA SERVICES APPLICATION SERVICES Program Procedures and Controls STUDENT INFORMATION SYSTEM FINANCIAL MANAGEMENT SYSTEM DATA RECORDING INTERFACE INFORMATION REPORTING INTERFACE SYSTEM MANAGEMENT INTERFACE LIBRARY RESOURCES VIRTUAL CLASS CONTENT AUTHORING CURRICULUM PROGRAM HARDWARE DEVICES & BANDWIDTH ACCESS INPUT FORM OUTPUT FORM COURSES RESOURCES LESSON INTERACTION COMMUNICATION TEST PRESENTATION FEEDBACK LEARNING ASSESSMENT
  20. 20. HUMAN RESOURCES INFORMATION SYSTEM DATA SERVICES APPLICATION SERVICES Program Procedures and Controls FINANCIAL INFORMATION SYSTEM ASSET MANAGEMENT SYSTEM DATA RECORDING INTERFACE INFORMATION REPORTING INTERFACE SYSTEM MANAGEMENT INTERFACE EMPLOYEE ATTENDANCE EMPLOYEE SALARY/BENEFITS EMPLOYEE PERFORMANCE EMPLOYEE PROFILE HARDWARE DEVICES & BANDWIDTH ACCESS INPUT FORM OUTPUT FORM BIODATA TIMESHEET CERTIFICATION PAYROLL RATES EVALUATION LEGAL ACCOUNTS EMPLOYEE PERFORMANCE
  21. 21. FINANCIAL INFORMATION SYSTEM DATA SERVICES APPLICATION SERVICES Program Procedures and Controls HUMAN RESOURCE INFORMATION SYSTEM STUDENT INFORMATION SYSTEM DATA RECORDING INTERFACE INFORMATION REPORTING INTERFACE SYSTEM MANAGEMENT INTERFACE ACCOUNTING TREASURY BUDGET CASHIER HARDWARE DEVICES & BANDWIDTH ACCESS INPUT FORM OUTPUT FORM COLLECTION LEDGER REPORTS REPORTS REQUEST INVENTORY TRIAL BALANCE ACCOUNTS ASSETS & PROCUREMENT
  22. 22. ASSET MANAGEMENT MANAGEMENT SYSTEM DATA SERVICES APPLICATION SERVICES Program Procedures and Controls HUMAN RESOURCE INFORMATION SYSTEM FINANCIAL MANAGEMENT SYSTEM DATA RECORDING INTERFACE INFORMATION REPORTING INTERFACE SYSTEM MANAGEMENT INTERFACE SUPPLIES ROOMS BUILDINGS EQUIPTMENT HARDWARE DEVICES & BANDWIDTH ACCESS INPUT FORM OUTPUT FORM ITEM GROUP ITEM GROUP STATUS QUANTITY ITEM GROUP ITEM GROUP QUALITY DISPOSAL VEHICLES
  23. 23. NETWORK SERVICES CONFIGURATION
  24. 24. INFORMATION SYSTEM REQUIREMENTS 3. PERSONNEL MANAGEMENT RESULTS REQUIREMENTS DATA REQUIREMENTS BUSINESS ACTIVITIES BUSINESS ENTITIES 5.LEARNING MANAGEMENT 4. FINANCIAL MANAGEMENT 2. ASSET MANAGEMENT 1. STUDENT RECORDS
  25. 25. PROCESS DEFINITION: TASKS STAGE ACTORS ACTIVITIES DESCRIPTORS DATA ATTRIBUTES TRIGGERS CONTROLS A. B. C. D. E.
  26. 26. PROCESS DEFINITION: TASKS STAGE ACTORS ACTIVITIES DESCRIPTORS OUTPUT INFORMATION FORMAT ATTRIBUTES A. B. C. D. E.
  27. 27. ICT Based Learning Environment? <ul><li>What instructional method to be supported by technology? </li></ul><ul><li>What hardware and software configurations to suit the instructional activity and knowledge content? </li></ul>
  28. 28. LEARNING EVENT - classroom -laboratory -internet -home CURRICULAR DIRECTIVES AND ICT USE PRINCIPLES LEARNING PERFORMANCE - diagnostic - summative - formative -NAT INSTRUCTIONAL STRATEGY DEFINITION - curriculum. learner profile - teaching method - learning resources - instructional plan <ul><li>INFORMATION & COMMUNICATIONS TECHNOLOGY ENVIRONMENT </li></ul><ul><li>Hardware & Bandwidth </li></ul><ul><li>Learning Content Repositories </li></ul><ul><li>Communication Tools </li></ul><ul><li>Authoring Tools </li></ul><ul><li>Publication Tools </li></ul><ul><li>Web Applications </li></ul>TEACHER LEARNER
  29. 29. INSTRUCTION & LEARNING MANAGEMENT KNOWING INTERFACE ASSESSMENT INTERFACE RECORD INTERFACE REGISTRATION INTERFACE COMMUNICATION INTERFACE PUBLICATION INTERFACE Learning & Content Management System Learner & Teacher Information System Communication & Collaboration System Assessment Development & Administration System USER SINGLE SIGN-ON Learning Objects Database LEARNER Information Database Assessment Objects Database Transaction Audit Database Web Content & eMail Database outsource In-house
  30. 30. ICT BASED LEARNING APPLICATION Real-Time Face to Face Interaction On-line Canned Interaction INSTRUCTOR-LED LEARNING SELF-DIRECTED LEARNING BLENDED LEARNING KNOWLEDGE DATABASE ASSESSMENT & CERTIFICATION DATABASE Interactive Streaming Broadcast STREAMING VIDEO FEED DATABASE Web Conference Social Networking Digital Publication and Content Library Virtual Classroom TEXTUAL, IMAGE, VIDEO, AUDIO INFORMATION MANAGEMENT DATABASE TRANSACTIONAL IN/OUTPUT PEDAGOGY & COMPETENCY STANDARDS PROCESS & TECHNOLOGY STANDARDS
  31. 31. ICT BASED LEARNING DEFINITION LEARNING OBJECTIVES To know To differentiate To analyze To construct PERFORMANCE CRITERIA Questions Products INSTRUCTIONAL METHOD Lecture Demonstration Discussion Project COMPUTER USAGE 1:One 1:Group 1:Class INSTRUCTIONAL MATERIALS Internet Services Desktop Software SUBJECT: GRADE/YEAR LEVEL: TOPIC: COMPETENCY GOAL: COMPETENCY OBJECTIVES: PRE-REQUISITES:
  32. 32. <ul><li>1. LEAD </li></ul><ul><ul><ul><li>Do Business with Technology </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  33. 33. <ul><li>2. ANTICIPATE </li></ul><ul><ul><ul><li>Look Ahead, “read the weather” </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  34. 34. <ul><li>3.STRATEGIZE </li></ul><ul><ul><ul><li>Plan to Earn (financial & Social Returns) </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  35. 35. <ul><li>4. ORGANIZE </li></ul><ul><ul><ul><li>Run a tight ship </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  36. 36. <ul><li>5. DELIVER </li></ul><ul><ul><ul><li>Manage for results </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  37. 37. <ul><li>6. MEASURE </li></ul><ul><ul><ul><li>Know where you stand </li></ul></ul></ul><ul><ul><ul><ul><ul><li>… Based on Gartner Research </li></ul></ul></ul></ul></ul>ICT LEADERSHIP IMPERATIVES
  38. 38. ICT SERVICES PROJECT ACTIVITIES <ul><li>Project Planning </li></ul><ul><li>Project Visioning and User Advocacy </li></ul><ul><li>Requirement Building –use case, process relationship, process rules interface, data elements and entity relationship, specification validation –technology infrastructure model and product specifications </li></ul><ul><li>Solution Acquisition and Development </li></ul><ul><li>Testing and Stakeholders’ Evaluation and Signing On </li></ul><ul><li>Application Installation and Fine-tuning </li></ul><ul><li>Database configuration, data migration and normalization </li></ul><ul><li>Functional Beta Product Release </li></ul><ul><li>Training and User Testing </li></ul><ul><li>Final Product Release </li></ul><ul><li>Support </li></ul>
  39. 39. SILO BASED CONFIGURATION

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