4.1 Fund of Commo_Leadership 2021.

1. MGMT 560 – Organizational Leadership
Fundamentals of Communication and
Leadership

2. Planning the Message
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• What is the goal of the message?
• Who should receive the message?
• Will you send the message?
• When will the message be transmitted?
• Where will the message be transmitted?
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3. The Oral Message-Sending Process
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
1. Develop rapport
– Helps prepare the listener to receive the message
2. State your communication objective
– What is the desired end result?
3. Transmit your message
– Tell the receiver what is wanted
4. Check the receiver’s understanding
5. Ask direct questions and/or use paraphrasing
6. Get a commitment and follow-up
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4. The Importance of Listening
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• Failure to listen is a major reason leaders fail
• Few people are good listeners
• Most people have a passionate desire to be
heard
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5. 13
The Message-Receiving Process
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
Listening
• Paying attention
• Avoiding distractions
• Staying tuned in
• Not assuming and
interrupting
• Watching nonverbal
cues
• Asking questions
• Taking notes
• Conveying meaning
Checking
Understanding
• Paraphrasing
• Watching
nonverbal cues
Analyzing
• Thinking
• Waiting to evaluate
until after listening

6. Feedback
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• Is the process of verifying messages and determining if objectives
are being met
• Forms of feedback
– Questioning
– Paraphrasing
– Allowing comments and suggestions
• Allows leaders to know how they and the organization are
progressing to meet objectives
• Used to measure performance
• Giving and receiving feedback must be an ongoing process to be
effective
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7. Accepting Criticism
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• To improve your performance and get ahead in an
organization, you have to be open to feedback (criticism)
• People do not really enjoy being criticized, even when it
is constructive
• When you get criticism:
– View it as an opportunity to improve
– Stay calm
– Don’t get defensive
– Don’t blame others
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8. Feedback: Reasons Why People
Do Not Ask Questions
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• Receivers feel ignorant
• Receivers are ignorant
• Receivers are reluctant to point out the sender’s
ignorance
• Receivers have cultural barriers
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9. How to Get Feedback on Messages
(Lussier & Achua. Leadership: Theory,
Application, & Skills Development)
• Be open to feedback
• Be aware of nonverbal communication
• Ask questions
• Use paraphrasing
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10. Communication & Leadership
Self Reflection (Self-Assessment 6-1
– Listening Skills, p. 188):
What are your strengths and weaknesses
as a listener? How can you improve your
skills?
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