1. Julia Burak | Business Development Director
+44 20 3769 6474 (UK) | +1 646 760 56 71 (USA) | +38 044 390 72 72, int. 6613
Julia.Burak@verna.ua
www.verna.ua
VERNA IT SERVICES CATALOGUE
CONSULTANCY DESIGN IMPLEMENTATION SUPPORT AUDIT
№ Service Description
NETWORK TEAM
1
Network
Infrastructure
(LAN/MAN/
WAN)
• Access, distribution, and core switching
• Datacenter virtualized and non-virtualized switching solutions
• Carrier internet working and WAN design
• Advanced solutions leveraging technologies such as BGP,
MPLS, DMVPN, and VPLS
• Fiber deployments
• Layer 2 and 3 networks
• LAN Network services management and monitoring
2
Wireless Network
Enablement
• Site survey and wireless optimization services
• Deployment of autonomous and lightweight wireless solutions
• Design for interference, high density, and high bandwidth
requirements
• Controller based solutions
• Advanced security for guest and BYOD deployments
3
Network Security • Network firewall configuration
• Content filtering and proxy solutions
• IDS and IPS
• Log management and SIEM
• VPN solutions
• Network Admission Control and 802.1x
4
WAN / Bandwidth
Optimization
• WAN compression
• Application acceleration
• Content caching
• Dynamic QoS
BUSINESS APPLICATIONS TEAM
5
Mail Server • Mail Server installation, upgrade and migration/transition.
• Routing and connectivity problem resolution
• Troubleshooting Mail Server application and hardware problems
• Anti-virus solutions to safeguard network and email data
• Spam or UCE (Unsolicited Commercial Email)
• Block List utilization to limit spam and UCE from open relays and
other sources
• Outlook Anywhere (RPC over HTTPS)
• Outlook Web Access (OWA)
• Outlook Mobile Access (OMA)
• Active Directory (AD) issues for security and access
• DNS issues on internal and external networks
6
MS Sharepoint • Environment Health Assessment
• Planning and design

2. Julia Burak | Business Development Director
+44 20 3769 6474 (UK) | +1 646 760 56 71 (USA) | +38 044 390 72 72, int. 6613
Julia.Burak@verna.ua
www.verna.ua
• Implementation
• Upgrade and migration
• Farm remediation
• Farm maintenance
VOIP AND UC TEAM
7
VoIP and
IP-telephony
• Implementation of Voice over Internet Protocol (VoIP)
• Integration with existing private branch exchange (PBX)
• Access to VoIP network for legitimate remote users
• Calls to public switched telephone network (PSTN):
• Internet calls to PSTN
• Direct calls to PSTN
• Voice mail
• Conferences
• Interactive voice response (IVR)
• Call center (call queuing and onward assignment to agents)
• Call detail record (CDR)
• Fault-tolerance of VoIP network
8
Contact Center • ACD
• IVR and self service
• Advanced reporting
• Outbound Dialing Campaigns
• Quality Assurance monitoring
• Workforce management
• Screen/desktop recording
• Email routing
• Chat integration
• CRM integration
• Social media integration
SUPPORT TEAM
9
User and
Desktop Support
• Problem and incident management
• Desktop OS and office app support
• Remote software and patch deployment
• Desktop OS standardization and imaging
• Technology refreshes and upgrades
10
24 / 7 Monitoring • Server hardware monitoring
• Application and database monitoring
• Email flow and internet access availability
• WAN/LAN device monitoring
• Anti-virus status
• Available disk-space checks
• Critical events in the event logs
• Website content monitoring
• Back-up monitoring and alerting
• Proactive network & server management
• Proactive technical resource allocation
• Desktop monitoring and management
• Managed security services
• Software license control
• Application and internet monitoring

3. Julia Burak | Business Development Director
+44 20 3769 6474 (UK) | +1 646 760 56 71 (USA) | +38 044 390 72 72, int. 6613
Julia.Burak@verna.ua
www.verna.ua
SERVER/STORAGE/CORE TEAM
11
Storage • Multi-tiered enterprise storage
• Scale out solutions for big-data requirements
• Multi-site replication
• Snapshot
• Virtualized storage and replication solutions
12
Migration to
Datacenter
• Server infrastructure audit
• Physical server virtualization
• Virtual infrastructure adaptation for migration to datacenter
• Complete migration of data, with acceptance testing to ensure
full satisfaction
• Documentation and hand-off
13
Backup and
Recovery
• Application and system backup and recovery
• Multi-site replication and recovery solutions
• Data deduplication and archiving
14
Server
Virtualization
• Server consolidation
• Distributed Resource Management
• Disaster recovery and failover
• Service catalogs
• Provisioning and automation
• Private, hybrid, and public deployment models
• Virtual appliances, networks, and Software Defined Networks
(SDN)
15
Desktop
Virtualization
• Desktop virtualization
• Application virtualization
• Tuned storage and virtualization specific for VDI needs
• Multi-media rich desktop virtualization
DATABASE TEAM
16
Database
Development
• Database design and maintenance
• DDL generation
• SQL creation and tuning
17
Database Server
Integration and
Administration
• SSRS, SSAS, SSIS
• Third party application software integration. Application of DBAs
straddles the fence between the DBMS and the application
software and is responsible for ensuring full optimization of
application to the database, and vice versa
• Application installation and patching
• Application upgrades
• Database cloning
• Building and running data cleanup routines
• Data load process management