Quality function development

1. 909’ SENTHUR POLYTECHNIC COLLEGE
NAMDIYUR
DEPARTMENT OF MECHANICAL
ENGINEERING
SEMINAR TOPIC
QUALITY FUNCTION DEVELOPMENT
SUBMITTED BY
VIGNESH . G
( 22216405 )

2. INTRODUCTION
• Quality - Meeting Customer Requirements
• Function - What Must Be Done ?
• Deployment - Who Will Do It? , When ?

3. DEFINITION
QFD may be defined as “A system for translating
customer requirements into appropriate company
requirements at each stage from research and product
development to engineering and manufacturing to
marketing/sales and distribution”

4. TIMELINE OF QFD
•1966-Development of QFD by DR. YOJIAKAO.
•1972-First application of QFD by Mitsubishi, Heavy
Industries Ltd, Japan.
•1976-QFD implementation in production of
Toyota, Japan.

5. Technical Descriptors
(Voice of the organization)
Prioritized Technical
Descriptors
Interrelationship
between
Technical Descriptors
Customer
Requirement
s
(Voice
of
the
Customer)
Prioritized
Customer
Requirements
Relationship between
Requirements and
Descriptors
HOUSE OF QUALITY
 It is the primary planning
tool used in QFD .
 It converts voice of
customer into product
design
 It is also called as Quality
tables.

6. INTANGIBLE BENEFITS
• Improves customer satisfaction.
• Facilitates multidisciplinary teamwork.
• Establishes and maintains documentation.

7. 😇 Thanks you 😇