Introduction to House Keeping department by Mrs. Bhanuswetha, Faculty of United College of Hotel and Business Management, Vijayawada. The topic covers the basic introductory part of House keeping department in a hotel.
United College of Hotel Management | Introduction to House Keeping
1.
College of Hotel and Business Management, Vijayawada
Naarlavari Street,
Machavaram down,
Eluru road,
Vijayawada – 04
Mobile: 7893687402
2.
3.
Housekeeping is the management of household
affairs.
Means we are dealing with maintaining a clean and
comfortable environment in the premises.
In other word, it is the housekeeping task to ensure
the guest needs and preferences to comfort and
security are fulfilled.
HOUSE KEEPING
6.
ATRIBUTES OF HOUSE KEEPER
1.Pleasant personality
2. Physical fitness
3. Personal Hygiene
4. Eye for detail
5. Cooperation
6. Adaptability
7. Honesty
8. Tactful and
diplomatic
9. Right attitude
10. Calm Behavior
11. Courteous
12. Punctuality
13. Good memory
7. 1.PORCH AREA
2.LOBBY
3.FRONT OFFICE
4.ROOMS
5.RESTAURANTS
6.KITCHEN
7.ALL BACK AREAS
8.PUBLIC AREAS
a. Parking
b. wash rooms
c. Gym
d. spa
e. shopping zones etc.
AREAS OF HOUSEKEEPING
