Organization Development and Change

1. BUSINESS PROCESS
RE-ENGINEERING
SUBMITTED BY : THUSHARA M
MBA
SUBJECT : ORGANIZATIONAL
DEVELOPMENT AND CHANGE

2. PROCESS ?
A process is a cross-functional inter-related series of
activities that convert business inputs in to business
outputs.
BUSINESS PROCESS ?
A Business process is an activity or set of activities that
will accomplish a specific organizational goal.
BUSINESS PROCESS RE-ENGINEERING ?
BPR is the process of changing the way we do our work so
we do it better to accomplish the goals of our business.

3. BPR DEFENITION ?
BPR is the fundamental rethinking and redesign of
business process to achieve dramatic improvements
in critical, contemporary measures of performance
such as COST, QUALITY, SERVICE & SPEED.
(HAMMER & CHAMPY, 1993)

4. OBJECTIVES OF BPR ?
 Customer Focus
 Speed
 Compression
 Flexibility
 Quality
 Innovation
 Productivity
 Business Growth

5. CHARECTERISTICS OF BPR ?
 Radical Improvement
 Integrated Change
 People Centered
 Focus on End-Customers
 Process-Based

6. 7 PRINCIPLES OF HAMMER &CHAMPY
1) Organize around outcomes, not tasks.
2) Identify all the processes in an organization & prioritize them in order
of redesign urgency.
3) Integrate Information processing work in to the real work that
produces the Information.
4) Treat geographically dispersed resources as though they were
centralized.
5) Link parallel activities in the workflow instead of just integrating their
results.
6) Put the decision point where the work is performed & build control in
to the process.
7) Capture Information once & at the source.

7. KEY STEPS
1) Select the process & Appoint Process Team
2) Understand the current Process
3) Develop & Communicate vision of Improved
Process
4) Identify Action Plan
5) Execute Plan

8. Y RE-ENGINEERING ?
 NEW TECHNOLOGIES
 NEW WORKFORCES
 NEW RULES OF COMPETITION
 NEW COMPETITORS
 CUSTOMER SERVICES
 PROCESS TIMELINESS
 QUALITY
 REDUCE COST
 COMPETITIVENESS
 NEW/IMPROVED TECHNOLOGY
 SALES/REVENUE
BENEFITS OF BPR ?

9. REFERENCE
 en.wikipedia.org/wiki/Business_process_reengineering
 searchcio.techtarget.com/definition/business-process-reengineering