1. Trisha M. Stanton
205 W Main Street
Cobb, WI 53526
(608) 341-7798
Trisha.stanton@yahoo.com
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PROFESSIONAL SUMMARY
Recent college graduate with database administration knowledge, including, design, implementation and
applications support.
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PROFILE
• Proficient in common project tracking software • Effective planning and organizational skills
tools (MS Project, Word, Excel, PowerPoint, • High level of accuracy and attention to detail
SharePoint) • Strong interpersonal and customer relations skills
• Demonstrated effective verbal and written
Communication skills
• Demonstrated effective listening skills
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WORK HISTORY
Business Software Coordinator 2011 – Current
Lands’ End – Dodgeville, WI
• Technical support of Quality software.
• Maintain and update Qfiniti structure and database.
• Perform hygiene to ensure system functionality. Understand
business infrastructure and coordination of system architecture.
• Collaborate with Quality software vendor and IT professionals
to solve performance issues and ensure functionality.
• Collect business intelligence to identify process improvements.
• Manage multiple tasks and deadlines related to projects and reports.
• Maintain and update Quality SharePoint sites.
Operations Analyst Associate
Lands’ End BusinessOutfitters – Dodgeville, WI 2006-2011
• Developed various business analysis and performance reporting for the
National Accounts division.
• Coordinated with various functional areas to develop and validate reporting
and performance and measurement tools.
• Assisted with development and implementation of key business reporting and
analysis processes.
• Communicated and integrated business analysis efforts with senior management.
• Generated and organized statistics and metrics for reporting to senior
management and for key business meetings.
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EDUCATION
Associate ofArts:IT – Database Administration 2015
University ofPhoenix – Online
Associate ofArts: IT – Midrange Analyst/Programmer 1997
Madison Area Technical College – Madison, WI
Associate ofApplied Science: Administrative Assistant – Information Processing 1990
Madison Area Technical College – Madison, WI
Associate ofApplied Science: MedicalSecretarialScience 1989
Madison Area Technical College – Madison, WI
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2. ACCOMPLISHMENTS
Technical/Qfiniti Software Application
• Instrumental in facilitating the troubleshoot process for recording issues during
deployment of Qfiniti software upgrade.
• Created and maintained special recording schedules to increase the number of calls
recorded for testing purposes.
• Assisted with management of Weber recordings by creating and maintaining aging
schedules to delete recordings on a daily basis to be PCI compliant.
• Developed a system of approval for management to monitor and calibrate leader scores
compared to the Quality Listening Team.
Reporting and Processes
• Contributed to division focus on proficiency. Created a Monthly and YTD Proficiency
Score Analysis Report that provides management with an at-a-glance overview of the
percentage and number of evaluations that fall within the current ratings.
• Created a monthly and YTD Quality Question Summary Report that provides a
high-level breakdown of the average score for each question on the evaluation form.
• Created a statistics document for the Quality Listening Team to enable them to see
overall monthly progress.
• Developed, organized and implemented an information center for processes and procedures
to provide efficient access to needed information.
• Research and implemented a voice mail answering system to save time for both support
staff and customers.
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CERTIFICATIONS
Professional Certificate for Database Administration