1. TRACY GREEN
3001 Communications Pkwy • Plano TX 75093
(214) 770-2061 • tgreen_mis@hotmail.com • linkedin.com/in/tracypgreen
Information Technology Project Management
Team Building Project Management Infrastructure Vendor Management
Multifaceted IT professional with a unique balance of technical savvy, interpersonal skills and leadership. Offer
extensive experience designing, implementing and maintaining highlyavailable systems. Bring a track record of
introducingcutting-edgesolutionsthatreducecosts,increase performance and secure organizations’ infrastructures.
Results Oriented – View complex technical challenges as opportunities to innovate, grow and exceed expectations.
Natural Leader – Rallyteams and drive project success bypresenting progressive strategies and clear action plans.
Solutions Focused – Bridge the gap between tech and business and serve as a trusted resource and tech strategist.
P R O F E S S IO N A L E X P E R IE N C E
IT Project Manager –Community ManagementAssociates –Plano,TX 2000– May2015
Oversees technologyteam andall IT functions,from budgeting,technologyplanning andpolicydevelopmentto
vendor selection,systems implementationandnetworkadministration.Implementnewtechnologies,system
enhancementsandprocedures/policiestostreamlineIT operationsinsupportof corporategoals.
 15 years handson experience.
 15 Managing hardware,software,security, and networks.
 15 years of projectmanagement. ProjectInitiation,Budgeting,Planning,Scheduling,Execution,Controlling,
MonitoringandReporting.
 Negotiatecontractswithvendors on allaspectsof IT. See list of vendors below.
 HeldVendors accountabletoagreedtermsand expectations,SLA's, Billingreviewand analyzing services.
 Worked with multiplevendors on projectstoensure timelinesaremetandwithinbudget.
 Ledcompanythroughmultiplenetworkupgradesandmigrations. From planningandbudgetingtoDMARC
installationandcutovers.
 Ledcompanythroughmultiplehardwareandsoftwareconversionsincludingcodedevelopment,testing,training,
deployment,updates, andmaintenance.
 Ledcompanythroughmanysoftwareupdates andfull conversionsusingtheagileprocess.
 Managedchangebyensuringcollaborationwithalldepartmentswasmaintainedsotheoutcomeswere
successful. Evaluatingsuccessesandfailuresandlearningfrom both.
 Worked with endusers/clientsto ensurethat our processeswhereefficientandto ensurecorporate goalscouldbe
met. Makingchangesasnecessaryto complywith changingdynamicsofnewlaws,or corporatedirection.
 Worked directlywith internalandexternal customersto resolve issuesand implementsolutions.
 InfrastructureDesign/Management.
 Migrated infrastructure tothe Cloudenvironment.
 Gatheredusercasescenariosandincorporatedthem intosoftwaredesign.
 Manageandmaintainover 80 clientwebsites.
 Proactivelyalleviate frictionpointswith our80,000 clientstoimprove the customerexperience.

2. S E L E C T T E C H N IC A L E X P E R T IS E
Vendors: ATT (13years), Verizon (7 years), TimeWarnercable,Comcast, Cisco,Dell,HP, Toshiba,Canon,
Microsoft,Apple, Nortel, Mitel,Inter-tel, GrandStream, Letterstream,Teknation,Fluent,creditcardmerchants,Gate
securitycompanies,Softwarevendors, cloudvendors, andmanyothers.
OS / Platforms:WindowsServer 2003/2008/2012,WindowsXP/ 7 / 8, Mobile -iOS, Droid.
Hardware: Builtand maintainedservers,pc's, laptops,tablets, printers, copiers,VOIP phones.Dell,HP, Toshiba.
Programming:Agilemethodologies,SQL,Visual Basic,Crystal Reports, ASP.
Voice: VOIP, Mitel,Inter-Tel,Nortel, GrandStream-cloudsolution,OasisRecordingSoftware,Reporting
Software:Citrix Xen, DPM BackupSoftware, DisasterRecovery, Network Security, SQLServer, IIS, Virtualization,
VMware, Exchange,Active Directory, Licensing,Symantec Ghost,McAfee,Securitysoftware, SecurityGate software,
VOIP Software, CallCenter Software, GroupPolicy, CINCSystems, SSL, Veritas, MSVisio, All Microsoftsoftware,
andmanymore.
Networking:DesigningNetworks,MPLS,CiscoRouters, Firewalls,ManagedSwitches,CloudMigration,VPN,
Salesand Regional Management-National Chemsearch-Irving 1994-1999
SalesRepresentative for NationalChemsearchandwasresponsibleforover 1000accounts. Workedwith customers
directlydesigningaplanthat workedbest for them. We provided a vast lineof productsandequipmenttoservicetheir
needs. We also servicedandmaintainedtheequipment.
 Managed1000plusaccounts.
 Soldequipmentand exceeded salesgoalseachmonth.
 Managedlargescale installswithclients.
 ProjectManageronmanylargescaleprojects.
E D U C A T IO N
BachelorsofSciencein Information Systems –University of Texas–Arlington, TX
Currentlypursuing myPMPCertification.
A W A R D S
Employeeof the Year in 2001andagainin 2009for leveragingtechnologyto increaseefficiency,reducecost, andimprove the
customerexperience.