Field workforce management involves managing employees who perform installations, services, or repairs in the field. It allows for increased efficiency but faces challenges around meeting customer expectations, optimizing resource utilization, safety, and costs. Field workforce management software has evolved to help address these challenges by integrating with backend systems and enabling mobility solutions. The use of such software and mobility can improve communication, productivity, processes, customer experience, and regulatory compliance while reducing costs. The market for field service management software is growing significantly and becoming essential for business survival in competitive industries.

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2. Field Workforce Management – Opportunities and Challenges
Field Service is referred to companies who manage installation,
service or repairs of systems/equipment. It can also refer to software
and cloud based platforms that can also assist in the field of service
management. Field Workforce Management has become mandatory
for an increase in the efficiency of operations. This pressure is
increasing growth in the Field Service Management (FSM) industry,
which is predicted to grow to a $5.1B USD market in 2020 at a
2015-2020 CAGR of 21% according to IBM

3. Challenges faced in Field workforce management
• Meeting customer expectations: Customer expects a high quality of
service and companies should make sure to establish the same.
• Complete utilization of the resources: Monitoring field employees in
order to increase productivity
• Safety: Safety of drivers and vehicles on the road and while on the
job site is a concern both for individuals and their employers
• Cost: Monitor cost of fuel, vehicle maintenance, and parts inventory
• Service to Sales: Driving services department to generate revenues
• Balancing between critical tickets
• Balancing between critical tickets, irate customers, productive
employees and optimized routes makes scheduling, routing and
dispatching.
• Ensuring an accurate data for analytics

4. Field Workforce Management Software
There are huge potential savings for firms who use
technology to streamline these operations.Field
workforce management software has significantly
evolved in the past 10 years. The software is integrated
with the Backend systems – service management billing,
accounting, parts inventory & other HR systems. The
Field workforce management software companies offer
software with prominent attributes and functionality may
vary from one company to the next.

5. Mobility Solutions in Field Workforce Management
Companies are also adapting to use mobile computing
to improve their communication with the field workforce,
increase productivity, streamline processes, enhance
customer experience and retain loyalty. This software
can help to schedule and route optimization, automate
vehicle location, remote vehicle diagnostics, driver logs
and hours-of-service tracking, inventory management,
field worker management and driver safety. The mobile
software may use databases containing details about
customer-premises equipment, access requirements,
and parts inventory.

6. Mobility can :
• Provide real-time analysis of mobile work status
• Increase the first-time-fix rate
• Reduce overhead or administration costs of paper-based field service
management and data entry
• Preserve e-audit trail for full regulatory compliance
• Increase productivity
• Shorten billing cycles
Field service management software is no longer a secret weapon wielded by
enterprises; it’s a necessary tool for survival in the growing competition. If
you are looking for a easy to use field workforce management software do
check out trackone. We do offer a 14 day – no strings attached – Free Trial

7. Mobility can :
• Provide real-time analysis of mobile work status
• Increase the first-time-fix rate
• Reduce overhead or administration costs of paper-based field service
management and data entry
• Preserve e-audit trail for full regulatory compliance
• Increase productivity
• Shorten billing cycles
Field service management software is no longer a secret weapon wielded by
enterprises; it’s a necessary tool for survival in the growing competition. If
you are looking for a easy to use field workforce management software do
check out trackone. We do offer a 14 day – no strings attached – Free Trial