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Performance Support
Ensure fast learning when needed based in concrete performance problems
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2. Performance Support is relevant for you
When…
 …you realise a performance problem which
you can’t prospone
 … the problem can’t be solved through your
daily SCRUMS
 … you are faced with a customer requirement
the project team can’t meet
 … you can see something has to be done but
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done know what to do
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Start here
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4. What is the ”product”?
A series of small interventions targeted at solving the
performance problem
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5. The proces
Alignment
Contributors
Involved
Goals
Roles & responsibilities
Design
activities
validate
development
Define:
Lead
Involved
realism
Hours to invest?
Are we ready?
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Why?
Impact?
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Guiding models
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7. Why performance support?
 Reduce time from realized performance
challenges to the problem is solved
 Ensure fast and lasting changes
 Linking the performance challenge, the
activities to solve the challenge and the
customers impact
 Ensure match between effort and impact
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 Ensure meaning full and problem focused
activities
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