1. Position Description
Position: Health Informatics(HI) SolutionCoordinator Senior
PositionSummary
Thispositionisresponsibleforthe operational supportformultiple contracts/programsrelated
to data collection,analysis andreporting. The incumbentwill providesubjectmatterexpertise
and supportinthe analysisof the data, andin the designanddevelopmentof products or
services tosupportcontract deliverables.Inaddition,the incumbentwill performleadership
responsibilitiesasdelegatedbythe leadorManager.
Essential Functions
30% 1. Operational Support – Servesas subjectmatterexperttointernal and
external customers. Utilizesknowledge andexpertise toresearchandresolve
issuesina timelymannerandtothe customer’ssatisfaction.Providesdirection
to internal team.
25% 2. RequirementsAnalysis- Providesinputto the businessandfunctional
requirementsforsoftware products andservices,includingenhancements
basedon programand productknowledge.Providessubjectmatterexpertiseto
alignprogramrequirementswithproductrequirements.
15% 3. Product/Project Validationand Delivery- Collaboratesandcoordinateswith
projectleads andinitiatesprojectprocesses.Providesproduct/projectlevel
validationtoidentifyissuesandrecommend changesif needed. Troubleshoots
identifiedissuesbasedonprogramknowledgeandsubjectmatterexpertise.
Completestasksanddeliverablesontime.
15% 4. Documentation - Creates,updates,andreviewsdocumentationandprovides
inputforclarificationanddetail,ensuringinformationisaccurate,thorough,and
followsestablishedprocessesandcompliance requirements(i.e.508
compliance standards).Identifieswhere additionalinformationisneeded,and
the most effective mode of creatingandcommunicatingthatinformation.
5% 5. Training - Createsand reviews trainingmaterials. Makesrecommendations
for new trainingmaterial orforenhancementsbaseduponprogram orproduct
knowledge andexpertise.Coordinatesandfacilitateslive orrecordedtraining
sessions.Performsknowledge-sharingpresentationstointernal andexternal
customers.
5% 6. ClientManagement– Assistswith clientneedsanalysisandassessment.
Assistswithmanagementof client expectationsandrelationships.
5% 7. Miscellaneous- Performsmiscellaneousdutiesasassigned.
Requirements
Four yeardegree inbusiness,healthcare,orIT and 3-5 yearsrelatedexperience;orequivalent
experience inrelatedfield; Demonstratedexperienceinhealthcare qualityimprovement,
healthcare informationmanagementand/orhealthcare informationtechnology(HIT);

2. intermediate experience workingwithWindows andPCbasedsoftware products;experience
workingina deadline drivenenvironment,handlingmultiple tasks;goodwrittenandverbal
communicationskills.
Positionsworkingonspecificcontractsmay require U.S.Citizenship.
Because of the nature and immediacyof the work,the abilitytomaintainregularand
predictable attendance isessential.
Additional Comments
10% local andovernighttravel.
Behaviors:
AttentiontoDetail
Oral/WrittenCommunication
Teamwork
CustomerService
Flexibility
Tenacity
Planning/Organizing
Technical Expertise
Physical and Mental Demands
Abilitytostandwalk,sit;use handsto finger,handle orfeel;reachwithhandsandarms; talkor
hear.
Abilitytoliftupto20 pounds.
Abilitytoread,analyze andinterpretgeneral businessperiodicals,professionaljournals,
technical proceduresorgovernmental regulations. Abilitytowrite reports,business
correspondence andprocedure manuals. Abilitytoeffectivelypresentinformationandrespond
to questionsfromgroupsof managers,clients,customersandthe general public.
Abilitytosolve practical problemsanddeal withavarietyof concrete variablesinsituations
where onlylimitedstandardizationexists. Abilitytointerpretavarietyof instructionsfurnished
inwritten,oral diagramor schedule form.
Work Environment
Noise levelismoderate.
Sensitivitylevelof informationhandledinthisposition: Moderate