One-day interactive workshop designed and delievered in London to an audience of Owner/Founders from SMEs, departmental heads from public sector organisations and two individuals from charities. The session covered the recent developments regarding skills in the UK, from the perspective of organisations both encountering skills shortages and skills surpluses.

1. Skills-shortage or surplus? by Fluid January 2010

2. Contents 3-4 Introduction to Fluid 5-7 Leitch review 8-9 Exercise A 10-11 Top 10 difficult positions to fill 12-13 Main causes of skills gaps 14-16 Main skills lacking where skills shortage vacancies were identified 17-19 Global talent shortage 20-21Literacy and numeracy 22-23 Soft skills 24-25 Government initiatives 26-31 Sector Skills Councils 32-33 Providers, funders and awarding bodies 34-35 Key Government departments 36-37 Skills Pledge 38-39 Apprenticeships 40-41 Diplomas 42-43 National Skills Academy 44-45Train to Gain 46-47 Case studies 48-49 Exercise B 50-51 Conclusion and questions

3. Page 3 Introduction

5. Selection- Attraction - Remuneration & Reward - Outplacement - Training & HR consultancy

6. Page 5 Leitch review

8. Increased employee engagement and investment in skills

9. Expand skills brokerage services

10. Route all adult vocational skills funding through Train to Gain and Learner Accounts by 2010

11. Improved higher level skills

13. Increase people’s aspirations and awareness of the value of skills to them and their families

14. Create a new integrated employment and skills system to increase sustainable employment and progression

16. Page 9 Exercise A

17. Page 10 Top 10 difficult positions to fill

19. Labourers

20. Chefs/cooks

21. Engineers

22. Admin assistants and PAs

23. Nurses

24. Management/executives

25. Sales representatives

26. IT staff

27. DriversTop 10 difficult positions to fill

28. Page 12 Main causes of skills gaps

30. Employees lack motivation

31. Failure to train and develop

32. Inability to keep up with change

33. Recruitment problems

34. High staff turnoverMain causes of skills gaps

35. Page 14 Main skills lacking where skills shortage vacancies were identified

37. Oral communication skills

38. Customer-handling skills

39. Problem-solving skills

40. Team working skills

41. Written communication skillsMain skills lacking where skills shortage vacancies were identified 1 of 2

43. Literacy

44. Numeracy

45. Office/administrative skills

46. IT professional skills

47. Foreign language skills

48. General IT skillsMain skills lacking where skills shortage vacancies were identified 2 of 2

49. Page 17 Global talent shortage

51. Changing demographics

52. Global competition

53. Shifting skills requirements

54. Poor or ineffectual trainingGlobal talent shortage 1 of 2

56. Better workforce planning

57. Increased training and development

58. Greater use of migrant workers

59. Tapping into underused recruitment pools

60. Better qualifications and more vocational trainingGlobal talent shortage 2 of 2

61. Page 20 Literacy and numeracy

63. 5M people in the UK have serious difficulty with numbers

64. 38% of Jobcentre Plus customers lack functional literacy

65. 45% of Jobcentre Plus customers lack functional numeracyLiteracy and numeracy

66. Page 22 Soft skills

68. Get feedback from customers and clients

69. Involve employees in the design of their appraisals

72. Diplomas

73. Train to Gain

74. The Skills Pledge

75. Manager’s observation

78. property, housing, cleaning services and facilities management

79. AUTOMOTIVE SKILLS, automotiveskills.org.uk, 521000 people

80. retail motor industry

81. COGENT, cogent-ssc.com, 422000 people

82. chemicals, pharmaceutical, nuclear, oil & gas, polymer

83. CONSTRUCTION, cskills.org, 1780000 people

84. construction

85. CREATIVE & CULTURAL SKILLS, ccskills.org.uk, 349000 people

87. IT and telecoms

88. ENERGY & UTILITY SKILLS, euskills.co.uk, 261000 people

89. electricity, gas, water and waste management

90. FINANCIAL SERVICES SKILLS COUNCIL, fssc.org.uk, 1020000 people

91. financial services

92. GOSKILLS, goskills.org, 577000 people

93. passenger transport

94. GOVERNMENT SKILLS, government-skills.gov.uk, 937000 people

96. food and drink

97. LANTRA, lantra.co.uk, 342000 people

98. environmental and land-based industries

99. LIFELONG LEARNING UK, lluk.org, 823000 people

100. education, community learning, libraries, work-based learning & development, archives and information services

101. PEOPLEFIRST, people1st.co.uk, 1874000 people

102. hospitality, leisure, travel and tourism

103. PROSKILLS UK, proskills.co.uk, 371000 people

105. science, engineering and manufacturing technologies

106. SKILLFAST-UK, skillfast-uk.org, 256000 people

107. fashion and textiles

108. SKILLS FOR CARE AND DEVELOPMENT, skillsforcareanddevelopment.org.uk, 967000 people

109. social care, children, early years and young people

110. SKILLS FOR HEALTH, skillsforhealth.org.uk, 1730000 people

111. health sector

112. SKILLS FOR JUSTICE, skillsforjustice.com, 292000 people

113. Policing & law enforcement, youth justice, custodial care, community justice, courts service, prosecution service and forensic science Sector Skills Councils 4 of 5

115. freight logistics and wholesaling industry

116. SKILLSACTIVE, skillsactive.com, 302000 people

117. sport, recreation, health, fitness and the caravan industry

118. SKILLSET, skillset.org, 213000 people

119. broadcast, film, video, interactive media and photo imaging

120. SKILLSMART RETAIL, skillsmartretail.com, 2639000 people

121. retail

122. SUMMITSKILLS, summitskills.org.uk, 381000 people

123. building services engineering Sector Skills Councils 5 of 5

124. Page 32 Providers, funders and awarding bodies

126. Further Education providers

127. Schools

130. DCSF

131. BERR

134. Access to Train to Gain

137. Owned by employers

140. Input from over 5000 employers

141. Cover 17 disciplines

146. Provides impartial, independent advice on training to organisations across England

147. Improved productivity and competitiveness

148. Skills broker carries out needs analysis

150. Page 6 Case studies

151. Page 5 Exercise B

152. Page 6 Exercise B

153. Page 43 Conclusion & Questions

154. Page 44 Conclusion Summary Questions